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ITO

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

Cheap and cheerful: Is this really as good as it gets for IT Outsourcing?

By Phil Fersht on March 18, 2013

ITO maybe a commodity business, but a new wave of collaborative BPO services is beginning to show the way

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, CRM and Marketing, Current Affairs, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfS Surveys: State of the Outsourcing 2013, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, ITO, Outsourcing Research, Phil Fersht, Talent in Sourcing, The Future of Outsourcing

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

Alsbridge digs deep into the guts of the Cloud with Telwares acquisition

By Phil Fersht on November 27, 2012

A subtle, but decisive, shift took place in the sourcing advisory landscape today, with Alsbridge’s announcing the acquisition of leading telecoms/networking sourcing advisor, Telwares, to firmly place Alsbridge as the main contender to ISG at the helm of the independent boutique advisor market.

Posted in Business | Tagged Alsbridge, ben trowbridge, BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud, Current Affairs, Enterprise Irregulars, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Networking, Outsourcing Advisors, PaaS, SaaS, Tag, telecoms, telwares, The Future of Outsourcing

The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses

The great outsourcing talent-chasm: 57% of service provider staff don’t understand their clients’ businesses

By Phil Fersht on October 2, 2012

In terms of business understanding, initiative, innovation and culture, non-US staff are miles behind local staff. For example, only 43% of outsourcing customer feel their non-US staff understands their business, when compared to 88% of local staff. Yes, this gap will surely close as the industry matures, but I find this talent-chasm unacceptable in today’s global marketplace.

Posted in Business, Featured Posts | Tagged BPO, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: Dropping the "O" Word, HfSResearch.com Homepage, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing, Outsourcing and Politics, Outsourcing Research, SIG, Sourcing Change Management, Talent in Sourcing, talent management, The Future of Outsourcing

Give Infosys a break

Give Infosys a break

By Phil Fersht on August 3, 2012

Having petty stories, like this Infosys visa issue, being blown up in the media is only causing negative emotions and xenophobia to be stirred up needlessly in this year’s political melting-pot. We operate in a global business climate these days, in case anyone hasn’t noticed… it’s time to embrace and compete, not resist and fall further behind.

Posted in Business, Featured Posts | Tagged B-1, b1, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Current Affairs, Enterprise Irregulars, Global Business Services, Immigration, Infosys, IT Outsourcing / IT Services, ITO, offshoring, Outsourcing and Politics, Outsourcing Vendors, Politics, Visa | 2 Responses

The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

The undisputed facts about outsourcing, Part 3: With outsourcing demand at unprecedented levels, can new buyers get across the finish-line?

By Phil Fersht on June 13, 2011

HfS Research’s “State of Outsourcing 2011” study of 1335 industry stakeholders, conducted with the Outsourcing Unit at the London School of Economics, points to a marked turnaround in outsourcing intentions as global economies reach a period of sustained (albeit limping) recovery. For many organizations today, clearly the short-term counter-recessionary measures have been executed through to fruition, leaving business function leaders under renewed pressure to seek out new operational strategies for driving out cost and improving global effectiveness.

Posted in Business, Featured Posts | Tagged BPO, Captives and Shared Services Strategies, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, Healthcare and Outsourcing, Industry-specific Outsourcing, IT Outsourcing / IT Services, it Services, ITO, Knowledge Process Outsourcing, Outsourcing Advisors, Outsourcing Research, Phil Fersht, procurement, Sourcing Best Practises, Sourcing Change Management, State of Outsourcing 2011 Study

CSC stakes its claim to prosper in the new IT services ecosystem

CSC stakes its claim to prosper in the new IT services ecosystem

By Phil Fersht on October 24, 2010

CSC has struck out in a new direction sketching out a long-term position as a “service integrator” and laying out a cloud strategy that goes beyond the usual hype. The real test is whether CSC can channel its pricing and engagement models, its ser…

Posted in Business | Tagged Cloud, Cloud Computing, Computer Sciences Corporation, csc, euan davis, Financial Services Sourcing Strategies, Healthcare and Outsourcing, HfS, HfS Research, Horses For Sources, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, it Services, ITO, Outsourcing and Technology, Outsourcing Research, Outsourcing Vendors, Sourcing Best Practises, The Future of Outsourcing

Wip-ping sourcing into shape with Suresh Vaswani

Wip-ping sourcing into shape with Suresh Vaswani

By Phil Fersht on June 2, 2010

If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the vegetable oil, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees.

Posted in Business | Tagged bangalore, BPO, business process outsourcing, Cloud Computing, Horses For Sources, Industry-specific Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, Phil Fersht, SaaS, Suresh Vaswani, The Future of Outsourcing, wipro, Wipro Technologies

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