All I Want for Christmas Is You…
…to answer my KM survey Cheesy? Yep. I need some 20-25 more responses to my Knowledge Management survey. That is 20-25 more people who have a project for KM in Customer Service underway, or who were involved in one the past 12 months. Are you one of them? Here is some bribing… some early results… […]
Knowledge? We Don’t Need No Stinking Knowledge…
Hilarious, I know. And also, false. We do need knowledge. Now more than anything. I am launching the fourth edition of the knowledge management usage study for customer service to find out how we are doing. Last year we found some morsels of Tiedosta (remember? to know, about knowledge) that pointed us to maintenance as […]
An integrated social workplace to connect at Vodafone
Smart organisations want to make the most of their people. Five year’s ago Vodafone’s CEO recognised that their SharePoint based Intranet had too much one way communication, no real social element, was hard to use and things were difficult to find. His aim was to cut costs, share knowledge and help his people find experts […]
Duck Intelligence, Think Wisdom
Knowledge Management is no longer sufficient to power organizations’ quest for business transformation.
Time For Tiedosta: To Know About Knowledge
In the late 1999 and into early 2000 I was the CTO for a startup. The product was ahead of its time (“can you put it in an email?” it the comment from a VC that still haunts me to this day — as if) and it was a platform play. Inconsequential to this post. […]
Disrupting Today’s Workplace – Part One
I laugh every time I write the title “future of work”, I mean, how presumptuous can one document / post / presentation be to outline the entire future of work. I’m going with “disruption of work” for this one. Oh well, titles aside, it’s a topic that I’m extremely interested in, and have been looking […]
Can technology improve business innovation?
Few would argue that software has crawled into virtually every nook and cranny of modern life, leading to more than a few prognostigators to claim that it’s now eating the world. As it matures, the growth sectors of the software industry have long moved away from broad horizontal functions like productivity or document management and […]
A Social Knowledge Framework
Following up, and wrapping up actually, on the short series I have been publishing on social media as an interim (but essential) step towards collective knowledge I’d like to cover a draft version of the framework I see for social knowledge. You hopefully have been keeping up, reading all about the evolution to social knowledge, the definition […]
What is Social Knowledge?
Expanding on the issue of social knowledge I started last time, thanks to my friends at Moxie and my sponsored research model, I want to take it one step further. We explored last time what is the path to social knowledge and how today’s shifting paradigm of knowledge management makes it possible. We talked about how the upsurge […]
The Story of Social Knowledge
I know I have been writing a lot about Knowledge Management lately, but this is a very exciting time and the paradigms are shifting as I have mentioned. The old model of creating and storing knowledge to eventually using it (maybe) is disappearing in favor of knowledge generated and maintained by users and communities. I covered a […]
