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Knowledge Management

Social Business Facts and Fiction.

Social Business Facts and Fiction.

By Sameer Patel on February 29, 2012

The hubris around Social Business is scaling new heights these days, and yet in many ways the concept seems to be redlining to nowhere.  As an example, take a look at this thread on Google Plus by Francine Hardaway. 133 comments later, there’s little agreement on what all of this really is, who the experts are, […]

Posted in Business, Featured Posts, Trends & Concepts | Tagged Altimeter Group, Collaborative Organizations, Enterprise 2.0, Knowledge Management, Measurement and Analytics, Social network | 1 Response

Innovation Management

Innovation Management

By Michael Fauscette on October 26, 2011

I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” […]

Posted in Featured Posts, Trends & Concepts | Tagged ideasourcing, ideation, innovation, Innovation management, Knowledge Management, Management, open innovation, portfolio, process, product, project management, service | 1 Response

Breaking News (During the Last Month)! My Perspective…

Breaking News (During the Last Month)! My Perspective…

By Esteban Kolsky on April 24, 2011

It has been (edit: over) a month since the last time I posted something on this blog — and yet, my readership numbers are about the same (well, at least in this medium – my readership in syndication is way down — I guess they only care about new stuff over there).  So, first of […]

Posted in Business | Tagged Business, Cloud Computing, CRM, CRMIDOL, Customer Experience, customer service, Knowledge Management, Moxie Software, salesforce.com | 2 Responses

Is Social the Future of Knowledge? Help Me Find Out

Is Social the Future of Knowledge? Help Me Find Out

By Esteban Kolsky on March 1, 2011

There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. I am not going to offer links here, sorry, since I consider most of the entries out there to be hype-full and wrong. Yes, I am entitled to my opinion. I have not seen […]

Posted in Trends & Concepts | Tagged Customer Experience, knowledge, Knowledge Management, Moxie Software, research, Social, Survey | 1 Response

Three Lessons Watson Taught Us to Improve Customer Service

Three Lessons Watson Taught Us to Improve Customer Service

By Esteban Kolsky on February 17, 2011

Well, I had to do it.  I had to rip off the headlines and apply it to our customer service problems. In case you call a rock your comfortable abode (or have a life outside of the echo chamber of Twitter that does not include watching Jeopardy), the news is that IBM created a super-computer […]

Posted in Featured Posts, Technology / Software | Tagged artificialintelligence, Customer Experience, customer service, ibm, Jeopardy, Knowledge Management, Watson | 3 Responses

The Advent of the Social Supply Chain

The Advent of the Social Supply Chain

By Dion Hinchcliffe on April 22, 2010

I have been writing about and working with open supply chains for some years now, specifically how businesses are increasingly opening up their borders to much more dynamic, scalable, and valuable supply chain and partnership scenarios. Up until recently, the story of advancement when it came to supply chains has been one of technological improvement. Most recently, large enterprise suites and hand-crafted proprietary solutions have started to give way to SaaS and cloud approaches to supply chain management, which will be state of the art much sooner rather than later.

Posted in Featured Posts, Trends & Concepts | Tagged Blog Post, Community, competency networks, Knowledge Management, Open APIs, open supply chains, social business, social business design, social supply chain, software as a service, supply chain, supply chain management | 4 Responses

Blogging and a Knowledge Scarcity Model Don’t Mix

Blogging and a Knowledge Scarcity Model Don’t Mix

By Sandy Kemsley on March 31, 2010

I recently swapped around my office space, and found some old (paper) notebooks that I browsed through before shredding. One of them, from 2006, contained a page of notes that I jotted down about why consultants don’t blog:

Not enough time
Too few “outside” interests (aside from proprietary customer work), hence nothing interesting to blog about
Knowledge scarcity […]

Posted in Trends & Concepts | Tagged blogging, Knowledge Management, knowledge scarcity, knowledge sharing, technology | 1 Response

Information, Knowledge, Wisdom, and Innovation

Information, Knowledge, Wisdom, and Innovation

By Sig Rinde on January 19, 2010

These four concepts makes humanity move forward. They’re basic requirements for every day work as well as for Big Important Decisions, hence nothing to take lightly. Indeed, if possible to grasp, sort, handle, and model efficiently we would all be…

Posted in Trends & Concepts | Tagged enterprise software, information, innovation, knowledge, Knowledge Management, life, Object relations theory, State of the world, Thingamy, wisdom | 1 Response

2010 Watchlist: Mining the Off-Peak Cloud

2010 Watchlist: Mining the Off-Peak Cloud

By Phil Wainewright on December 28, 2009

Over the next week or so, I’m going to highlight several emerging trends in computing that I believe will be very much worth watching in the coming year as important sources of innovation and competitive advantage for those who harness…

Posted in Featured Posts, Trends & Concepts | Tagged Amazon Web Services, Business Model, Cloud Computing, commoditization, Competitive advantage, Knowledge Creation, Knowledge Management, pricing, Service level agreement, software as a service

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