Social Business Facts and Fiction.
The hubris around Social Business is scaling new heights these days, and yet in many ways the concept seems to be redlining to nowhere. As an example, take a look at this thread on Google Plus by Francine Hardaway. 133 comments later, there’s little agreement on what all of this really is, who the experts are, […]
Innovation Management
I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” […]
Breaking News (During the Last Month)! My Perspective…
It has been (edit: over) a month since the last time I posted something on this blog — and yet, my readership numbers are about the same (well, at least in this medium – my readership in syndication is way down — I guess they only care about new stuff over there). So, first of […]
Is Social the Future of Knowledge? Help Me Find Out
There has been a lot of discussion lately about the role of Knowledge and Knowledge Management in the age of Social. I am not going to offer links here, sorry, since I consider most of the entries out there to be hype-full and wrong. Yes, I am entitled to my opinion. I have not seen […]
Three Lessons Watson Taught Us to Improve Customer Service
Well, I had to do it. I had to rip off the headlines and apply it to our customer service problems. In case you call a rock your comfortable abode (or have a life outside of the echo chamber of Twitter that does not include watching Jeopardy), the news is that IBM created a super-computer […]
The Advent of the Social Supply Chain
I have been writing about and working with open supply chains for some years now, specifically how businesses are increasingly opening up their borders to much more dynamic, scalable, and valuable supply chain and partnership scenarios. Up until recently, the story of advancement when it came to supply chains has been one of technological improvement. Most recently, large enterprise suites and hand-crafted proprietary solutions have started to give way to SaaS and cloud approaches to supply chain management, which will be state of the art much sooner rather than later.
Blogging and a Knowledge Scarcity Model Don’t Mix
I recently swapped around my office space, and found some old (paper) notebooks that I browsed through before shredding. One of them, from 2006, contained a page of notes that I jotted down about why consultants don’t blog:
Not enough time
Too few “outside” interests (aside from proprietary customer work), hence nothing interesting to blog about
Knowledge scarcity […]
Information, Knowledge, Wisdom, and Innovation
These four concepts makes humanity move forward. They’re basic requirements for every day work as well as for Big Important Decisions, hence nothing to take lightly. Indeed, if possible to grasp, sort, handle, and model efficiently we would all be…
2010 Watchlist: Mining the Off-Peak Cloud
Over the next week or so, I’m going to highlight several emerging trends in computing that I believe will be very much worth watching in the coming year as important sources of innovation and competitive advantage for those who harness…
