Knowledge Process Outsourcing & Analytics
By Phil Fersht on May 13, 2016
If someone called you “back office”, I’d imagine you’d be a little bit offended. It’s probably not much worse than being called “useless”, or “about to be automated out of existence”… But I have good news for you back-office rebels – your time spent festering in the backend of yonder is finally coming to an end. […]
Posted in Featured Posts, Technology / Software | Tagged 2016 Intelligent Ops Study, analytics, Analytics and Big Data, automation, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Robotic Process Automation, social networking, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on April 18, 2016
When your enterprise is increasingly dependent on hiring “Millennials” with digital skills and lower wage needs, you’d better figure out a plan for creating exciting, challenging career paths, or you’re pretty much already doomed. Sadly, our Talent in BPO study from last year tells a very depressing tale when you ask BPO delivery executives what they […]
Posted in Business, Featured Posts | Tagged 2015 Talent in BPO Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, Healthcare and Outsourcing, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, Knowledge Process Outsourcing & Analytics, millennials, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy |
By Phil Fersht on April 8, 2016
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future really look like? Join us on April 21st to be part of this exclusive webinar and find out! Join these experts from HfS Research, Genpact, […]
Posted in Business | Tagged Analytics and Big Data, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Genpact, Knowledge Process Outsourcing & Analytics, KPMG, Outsourcing Advisors, Robotic Process Automation, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age
By Phil Fersht on March 15, 2016
A momentous event occurred in the world of Robotic Process Automation (RPA) today, when its pioneering vendor, Blue Prism, became the first pureplay RPA vendor to announce officially its intention to IPO. Naturally, this sparked some feverish debate among the RPA cognerati over whether we may see one of the established services firms make a […]
Posted in Featured Posts, Technology / Software | Tagged #Crazymergerideas, Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Phil Fersht, Robotic Process Automation, Security and Risk, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on March 14, 2016
One of the most significant shifts towards As-a-Service delivery, in recent times, has been the investments in delivering comprehensive IT and business process services to support the enablement of leading SaaS platforms. With the gravy train of revenue the leading service providers have enjoyed from clunky on-premise ERP services, over the last 2+ decades, now […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, khalda de souza, Knowledge Process Outsourcing & Analytics, PaaS, SaaS, SAP SuccessFactors, Security and Risk, Sourcing Change Management, SuccessFactors, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on February 1, 2016
Revisiting our As-a-Service study from late last year (click here to download your copy if you somehow missed it), we realized 10% of the respondents were in C-level positions. So we thought it worth comparing the C-Suite’s views on what would significantly impact their firm’s As-a-Service journey, when compared to their middle-management layer: Click to Enlarge Provider-replacement […]
Posted in Business, Featured Posts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on January 12, 2016
I was intrigued by Drupal’s creator (the open source content platform upon which HfS is built), Dries Buytaert’s, claim that “Data is Eating the World”, a contrarian viewpoint to Marc Andreessen’s famous 2011 quote that “Software is Eating the World”. In short, Dries is correct in his view that the value is no longer really in […]
Posted in Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on January 7, 2016
We’ve pooled all the big discussion topics from our recent service buyers summit in Harvard and let our analysts loose to demand 10 big things the industry needs to address if we are going to drag ourselves away from legacy land and avoid becoming massage therapists… and venture into the promised land of the As-a-Service Economy: […]
Posted in Business, Featured Posts, Trends & Concepts | Tagged 2015 HfS Buyers Summit, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on January 5, 2016
What will really happen as we embark on our negative revenue growth journey? Here are five scenarios detailing how this will play out…
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, jamie snowdon, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 4, 2015
And finally… the eagerly-awaited industry bellwether 2016 HfS Autonomics Premier League table is unveiled… Tom, firstly, what is autonomics and why is it different from RPA? Thanks Phil, before we dive into the details, let’s level set where we believe the industry is at. We have seen the market and the discussion on Intelligent Automation […]
Posted in Business | Tagged automation, autonomics, Business Process Outsourcing (BPO), Cognitive Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, The As-a-Service Economy
