Customer Success Management Pioneer Adds Key Functionality For March 2014 Release On March 18th, Mountain View, CA based Gainsight announced the Spring 2014 release of its customers success management platform. Led by CEO Nick Mehta, the cloud software vendor has received over $29M in funding from key investors such as Bain Capital, Battery Ventures, Capital […]
Who owns the behavior of an employee on the social networks? In a world where we have all gone BYOD, and I would posit – gone BYOS (Bring your own “Social Network”) – who owns what? And who is responsible when an error is made by the employee? What is an error? What is an […]
Twitter is having a bad day. They did put up some good numbers, indicating real progress on their revenue management, which is just another way of saying they are now a successful ad platform. Great, but that’s only as good as your ability to drive audience growth and engagement, and here Twitter is having a […]
This Fall, Ann Blakely (of Baker Tilly Consulting) and I interviewed a number of HR executives. We had a half dozen or so HR hypotheses we wanted to examine in this changing economy. For example, was a resurging economy creating more emboldened and mobile workers and how were firms dealing with this? New Joint Report […]
Salesforce Seeks To Tackle Digital Business At Dreamforce Over 125,000 virtual and physical registrants descend on San Francisco the week of November 17th for Dreamforce 13, a future of technology meets SXSW event. One day in advance of the largest enterprise software event of its kind, Salesforce.com announces Salesforce 1 (see Figure 1). The Salesforce […]
If you thought HR software comprised Payroll, HRMS and Talent Management modules, think again. There are amazing new products that serve more than just your company. LinkedIn has become the biggest of these PERSON-based products and how well these solutions fit with solutions designed for CORPORATIONS should make for interesting viewing. Read (and comment on) this three part piece!
Selling HR software today requires attention to whether your customers want or appreciate a suite, specialized capabilities or ease of integration. Different kinds of solutions have to be marketed with a skill towards what different buyers want or need. Here’s what some vendors are doing in this regard.
ba·lo·ney 2 also bo·lo·ney (b -l n ) Slang. n. Nonsense. interj. Used to express disagreement or exasperation. Recently, I was doing something on LinkedIn, and it asked me to endorse various people’s skills like it often does. One face in particular popped out at me: Anders Hejlsberg. I’ve known Anders for many years, so […]
Five years ago I started this blog because I felt really strongly about an ill conceived contention in a blog post about the promise of RSS. Hours before I read that post, I had no intention or desire to blog but I felt really strongly about my PoV and decided to put up a blog […]
Open standards have long been a major boon to information technology users because of the many benefits they confer: Interchangability, economies of scale, interoperability, efficiency, open markets, and avoidance of lock-in. The list goes on and has led to countless success stories and even the creation of entire industries. Not coincidentally, open standards have also […]