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lithium

Lithium acquires Klout? Whatever for?

Lithium acquires Klout? Whatever for?

By Paul Greenberg on February 13, 2014

There is an unconfirmed story lighting things up that community platform provider Lithium is process of acquiring Klout, the so-call Influence measurement service. Why? Especially since Lithium’s view of influence via their Chief Data Scientist Michae…

Posted in Business, Featured Posts | Tagged klithium, Klout, lithium, Lithium Technologies

Five more conferences condensed: 2013

Five more conferences condensed: 2013

By Paul Greenberg on July 1, 2013

Conference Coverage Okay, I admit it. I failed. I broke a promise. I wanted to provide individual coverage for each of the conferences that I’ve attended in the last 2 months or so, but there are so many I just couldn’t keep up. I covered SugarCRM SugarCon 2013, Infor, and Infusionsoft and didn’t get to Clarabridge, Lithium LiNC, NetSuite […]

Posted in Business, Featured Posts | Tagged Clarabridge, enterprise software, InfusionSoft, lithium, netsuite, nsw13, Pegasystems, sap, sapphirenow, Social Enterprise, SugarCon, sugarcrm | 2 Responses

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2

CRM Watchlist 2013 Winners: Social is as Social Does the Mainstream, Part 2

By Paul Greenberg on March 11, 2013

Last Thursday, I reviewed Attensity, Gigya and Jive. This week we complete the circle with the final three social mavens – Get Satisfaction, Lithium, Nimble. Again, I’m a bit tough but I do think a lot of these companies and they have been impact playe…

Posted in Business, Featured Posts, Technology / Software | Tagged Attensity, CRM, CRM Watchlist, CRM Watchlist 2013, Emerging Tech, Get Satisfaction, Gigya, ibm, Jive, lithium, salesforce.com, SAP AG | 1 Response

What’s Your Story?

What’s Your Story?

By Susan Scrupski on February 25, 2013

    Every social graph tells a story.  In this sweeping visualization of nodes and connections, you can see the shape of my career history and relationships.  This imprint of my LinkedIn social network was generated yesterday. You can see how new contacts and interrelationships jettisoned off from my base when I started to work at 7Summits. […]

Posted in Featured Posts, Trends & Concepts | Tagged Dachis Group, ibm, Jive, linkedin, lithium, research, Social Media, Social network, social networking, University of Texas Austin, UT Austin

Lithium Technologies buys Social Dynamx

Lithium Technologies buys Social Dynamx

By Michael Fauscette on October 11, 2012

Earlier this week Lithium Technologies announced that it had acquired social support application company Social Dymanx. The move make a lot of sense for both companies, expanding the total application footprint to cover all aspects of social customer service /…

Posted in Business, Featured Posts | Tagged Community, Customer Experience, CX, lithium, SCRM, social customer support, Social Dynamx

Cardinal Richelieu, Influencer Extraordinaire

A Guide To Influence(rs) Chapter 1

By Paul Greenberg on May 14, 2012

What this post is not is a discussion of how to determine influence. I’m going to leave that to my dear friend and brilliant scientist, Dr. Michael Wu, the Chief Scientist at Lithium.  He, far better than Klout, PeerIndex and any of the other so-called influence indices, knows how to look at and determine the […]

Posted in Featured Posts, Trends & Concepts | Tagged Enterprise Irregulars, influencers, Klout, lithium, PeerIndex, Public relations, ZDNet | 5 Responses

From Big Data to Smart Data: Supporting Critical Business Decisions

From Big Data to Smart Data: Supporting Critical Business Decisions

By Michael Fauscette on May 10, 2012

Last week at Lithium’s LiNC event I did a session on big data with Lithium Principal Scientist Dr Michael Wu. It’s always a pleasure working with Michael, the session was well attended and the audience was very engaged. Since then…

Posted in Featured Posts, Technology / Software | Tagged Big Data, Community, LiNC, lithium, SCRM, smart data, socbiz

Event Report: Lithium Network Conference 2012 #LiNC

Event Report: Lithium Network Conference 2012 #LiNC

By R "Ray" Wang on May 9, 2012

Lithium Technologies Shows Continued Customer Momentum And Success In Social Marketing And Support To the tune of 500 customers and prospects, Lithium kicked off LiNC on May 2nd, 2012, at the always stunning Intercontinental Hotel in San Francisco.  Compared to previous years, the audience was not only bigger, but also more experienced and energized.  Rob […]

Posted in Business | Tagged Chief Customer Officer, Chief Marketing Officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, customer engagement, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), customer service, Customer Support, CXP, disruptive, disruptive technologies, Disruptive technology, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, event report, Intercontinental Hotel, lithium, Lithium Technologies, Lyle Fong, R "Ray" Wang;, Rob Tarkoff, rwang0, SCRM, socbiz, social business, Social Business Software, Social CRM, social customer insights, social marketing insights, social media monitoring, social service, social support, Software Vendors, user conference, user event, vendor events | 1 Response

News Analysis: Spinnaker Expands JD Edwards Support With Versytec Acquisition

News Analysis: Spinnaker Expands JD Edwards Support With Versytec Acquisition

By R "Ray" Wang on March 29, 2012

Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec.  For those who remember their third party maintenance (3PM) history, Versytec was among the first firms to announce third-party maintenance services within a year after PeopleSoft acquired JD Edwards in […]

Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, bill of rights, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, CMO, Constellation Research, contract negotiations, contract strategy, COO, cost reduction, CTO, Customer Support, deployment options, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise Irregular, Enterprise Irregulars, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, JD Edwards, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rimini street, rwang0, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software trends, Spinnaker, Spinnaker Support, technology budgets, Technology Optimization, third party maintenancce, Third Party Maintenance, user strategy, users, Versytec

Research Summary: Best Practices – Three Simple Software Maintenance Strategies That Can Save You Millions

Research Summary: Best Practices – Three Simple Software Maintenance Strategies That Can Save You Millions

By R "Ray" Wang on March 19, 2012

Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]

Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy

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