Cloud transforming the business of customer service
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.
Sourcing Information Labor On Demand from the Cloud
Listen to my conversation with Lukas Biewald, CEO of CrowdFlower, which uses the Web to instantly source labor on demand for businesses. In this podcast, learn how businesses are recruiting distributed labor via the Internet to quickly get repetitive tasks…
