By Phil Wainewright on November 12, 2010
Mobile, social and on-demand call centers are among the factors that are fundamentally changing the way brand name companies interact with consumers. SaaS vendor RightNow delivers technology to help them harness those trends.
By Phil Wainewright on July 19, 2010
Listen to my conversation with Lukas Biewald, CEO of CrowdFlower, which uses the Web to instantly source labor on demand for businesses. In this podcast, learn how businesses are recruiting distributed labor via the Internet to quickly get repetitive tasks…