By R "Ray" Wang on May 6, 2015
My latest report, Customer Data: The Missing Link to Customer Success explains how successful organizations will utilize customer data to power their business initiatives in the digital era. Customer data is your organization’s most strategic asset. Use it the right way to rise above your competitors, delight your customers, and create a sustainable digital business. Constellation’s seven-step customer data framework […]
Posted in Business | Tagged Apps Strategy, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief information officer, CIO, CMO, Constellation Research, Content management, COO, CRM, CTO, CUE, Customer Experience, customer experience management, Customer Hubs, Data deluge, data download, data governance, data import, data integration, data movement, data privacy, data quality, data retention, data retrieval, data stewardship, data streaming, Data to Decisions, data transformation, data visualization, Data2Decisions, Digital Business, Digital Transformation, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Featured Posts, Internet of Things, IoT, master data management, mdm, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next generation, Next generation apps, Next Generation Customer Experience, NextGen, NextGenCXP, R "Ray" Wang;, Research Summary, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on January 22, 2014
Mobile Management Consolidation Continues And VMware Accelerates Mobile Efforts On January 22nd, 2014, VMware (NYSE: VMW) announced the intent to acquire Atlanta, GA based Airwatch for $1.54B. More than just an acquisition of a leading enterprise mobile management (EMM) vendor, the acquisition represents a cornerstone for VMware’s mobile strategy for end user computing. Should the […]
Posted in Business | Tagged acquisition, acquisitions, airwatch, API, API Framework, App Wrapping/SDK, Apps Strategy, bring-your-own-device, Business Workflow, BYOD, Chief Digital Officer, Chief information officer, Chief Information Security Officer, Chief Security Officer, CIO, CoIT, CoIT and the New CSuite, Constellation Research, Consumerization of IT, Content Repositories, Device Usage, Digital Business, Digital Disruption, DigitalBiz, Directory Services, disruptive technologies, Disruptive technology, DLP, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Mobile Management, enterprise software, Enterprise Workspaces, Event Management, future of work, Internet of Things, IoT, last mile solutions, M2M, MAM, MCM, mdm, MEM, mergers, Mergers And Acquisitions, mobile, mobile device management, mobile enterprise, Mobile Management, mobility, NAC, News Analysis, OS Container, PKI, R "Ray" Wang;, rwang0, Sanjay Poonen, SIEM, Software Insider, SoftwareInsider, SSO, Systems Management, user strategy, vendor strategy, vitualization, vmforce, VMware
By Michael Fauscette on August 14, 2013
Earlier this week BlackBerry announced that it was seeking a buyer or strategic partner as a way forward and out of its multi-year decline. The path from high flying tech leader to “for sale sign” is a sad one and one that is pretty complex to explain. As with most decline stories there are internal […]
Posted in Business, Featured Posts | Tagged Blackberry, Consumerization, CRM, Customer, device, IT, mdm, mobile, Networked Economy, strategy
By Tom Raftery on May 22, 2013
One of the most interesting announcements which came out of SAP’s SapphireNow conference in Orlando last week was the Afaria in the Cloud update. This is a real game-changer (an expression we use very rarely) for a number of reasons. Afaria, if you are not familiar, is SAP’s mobile device management (MDM) product. What does […]
Posted in Featured Posts, Technology / Software | Tagged Afaria, Cloud, Consumer, enterprise, mdm, mobile, mobile device management, sap, SAP Afaria
By R "Ray" Wang on March 18, 2013
Informatica Sets The Stage For A New Chapter In Its History Informatica held its annual industry analyst day February 26th to 27th, 2013 at the Rosewood Sandhill in Menlo Park. The event showcased Informatica’s go-forward strategy and road map for growth over the next three years. Key highlights include: Capturing a $6.5B market opportunity in […]
Posted in Business | Tagged Active Endpoints, analyst event, Apps Strategy, BI, Big Data, BigData, Business Analytics, business intelligence, cdi, Cloud, cloud integration, CoIT, customer data integration, data governance, data integration, data quality, Data to Decisions, Decision Management, DQ, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise strategy, event report, Heiler, Informatica, information management, integration, master data management, mdm, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on June 13, 2011
Big Data Emerges As A Challenge In A World Of Unstructured Data Proliferation Data volumes continue to explode with a proliferation of devices, social media tools, video usage, and emerging forms of both structured and unstructured data. The rate of data explosion may be occurring faster than Moore’s Law. Organizations now face a significant challenge […]
Posted in Featured Posts, Technology / Software | Tagged Big Data, Cloud, Cloud Computing, cloud integration, enterprise applications, enterprise apps, Enterprise apps strategy, hadoop, Informatica, information supply chain, integration, Map Reduce, master data management, mdm, middleware, middleware platforms, News Analysis, Product Review, R “Ray” Wang;, R "Ray" Wang;, rwang0, social analytics, social business, Social Business Software, social business strategist, Social CRM, Social Media, vendor strategy |
By R "Ray" Wang on May 17, 2011
Organizations Must Overcome Four Fears To Master Social Customer Data Over the past few weeks, I’ve been criss-crossing the country on a multi-city speaking tour talking about the strategic value of customer data. (In full discloure, the tour is sponsored by Informatica). As we talk about the implications of social media and customer data, inevitably […]
Posted in Technology / Software | Tagged Apps Strategy, CIO, CMO, CRM, customer data integration, Customer Hubs, enterprise apps, Enterprise apps strategy, Enterprise architecture, master data management, mdm, R “Ray” Wang;, R "Ray" Wang;, rwang0, social business, Social Business Software, social business strategist, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies, socialytics, Tuesday's Tip, Tuesday’s Tip
By R "Ray" Wang on May 9, 2011
Customers Have Evolved… Has Your Organization? Right now customers and prospects probably ignore your organization’s marketing messages because mass marketing campaigns lack relevancy. Right now most customers answer each other’s questions because your customer service and support agents lack the authority or knowledge to resolve issues. Right now prospects ask each other what they think […]
Posted in Business | Tagged Apps Strategy, CIO, CMO, Constellation Research, customer data integration, customer engagement, customer experience management, Customer Hubs, Data deluge, data governance, data integration, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise software, Informatica Customer Data Forum, information management, information supply chain, master data management, mdm, Monday's Musings, Monday’s Musings, R “Ray” Wang;, R "Ray" Wang;, rwang0 |
By R "Ray" Wang on January 2, 2011
Themes In 2010 Reflected The Buy Side Demand For Both Optimization and Innovation Technology buyers in 2010 focused most of their priorities on finding cost savings through legacy optimization, navigating a flurry of disruptive technologies, and designing/experimenting with new business model innovations. Consequently, the top 25 posts for 2010 reflected these 3 major themes: Legacy […]
Posted in Trends & Concepts | Tagged activity streams, analytics, Apps Strategy, Business Analytics, business intelligence, CIO, Cloud, Cloud Computing, cloud integration, Cloud options, Cloud Wars, Consumer Tech, contract negotiations, contract strategy, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, Enterprise Business Apps Vendors, Epicor, Epicor 9, Legacy Optimization, license credits to new products, license fees, license management, license parking, license policy, master data management, mdm, Mergers And Acquisitions, Microsoft Azure, Microsoft Azure Services Platform, Microsoft Business Solutions, Microsoft Dynamics, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, next gen, next gen apps, next gen cio, next gen enterprise, procurement, R “Ray” Wang;, R "Ray" Wang;, Research Summary, rwang0, SaaS, salesforce.com, Scout Labs, SCRM, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, Social Media, social technologies, software as a service, software bill of rights, software contract reviews, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software pricing, thanks, Third Party Maintenance, two-tier ERP, upgrades, user strategy, Vendor Selection, vendor strategy, VMware, Web 2.0, workday
By Merv Adrian on November 15, 2010
It was hard to decide where to look first in Las Vegas this year at IBM’s flagship information management event. Coming as it did on the heels of a massive, sprawling Oracle Open World, it was also overwhelming, but distinguished itself immediately by its focus. Whereas Oracle has smashed together hardware systems, apps, middleware, java […]
Posted in Featured Posts, Technology / Software | Tagged Cisco, cluster, cognos, column stores, CPU, cubing services, data compression, data governance, Data mining, Database, DB2, DBMS, Exadata, flash, Guardium, ibm, Industry Trends, information management, Informix, InfoSphere, IoD, Linux, mainframe, mdm, microsoft, Omegamon, Optim, oracle, PL/SQL, power, pureSca, QMF, replication, sap, shared storage, smart analytics optimizer, smart analytics system, SQL Server, SSD, text analytics, time series, Websphere, zenterprise
