By Phil Fersht on November 7, 2016
It’s time for a big reset. Investments at a huge level must be made in training and education, not handouts to people who’ve just lost interest in working anymore and like to complain the system is rigged against them.
By Steve Mann on May 24, 2016
A recent post by Christine Comaford got me thinking about a few things: How do we make sense of what seems like disparate generational data? Should we be focusing so intently on Millennials? Just how deep is the generational divide? I’ve known Christine for a number of years and respect her opinions but I don’t agree with […]
By Phil Fersht on April 18, 2016
When your enterprise is increasingly dependent on hiring “Millennials” with digital skills and lower wage needs, you’d better figure out a plan for creating exciting, challenging career paths, or you’re pretty much already doomed. Sadly, our Talent in BPO study from last year tells a very depressing tale when you ask BPO delivery executives what they […]
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