By Louis Columbus on January 9, 2017
Providing real-time responses 24/7 on any mobile device anywhere is the new normal in 2017. 54% of B2B companies selling online report that their customers are using smartphones to research purchases, and 52% say that their customers are using smartphones to buy online The majority of CEOs (86%) see mobility as essential to creating and […]
Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, configure price quote, CPQ, enosix, enosix integration, enosix SAP integration, Louis Columbus' blog, mobile apps, Mobile apps in manufacturing, mobility, PriceWaterhouseCoopers, PWC
By R "Ray" Wang on August 17, 2016
Why Customers Will Benefit From Samsung’s Investment in Enterprise-Grade Mobile Solutions In Constellation’s surveys, mobile enablement continues to be the top priority for CXOs. Unfortunately, concerns about enterprise-grade capabilities continue to hamper mobile adoption. Enterprise-class security, field-ready ruggedness, battery life, alternative user interfaces, payments and mobile wallets, dedicated enterprise sales and support, and industry-vertical focus […]
Posted in Technology / Software | Tagged 2016, Apps Strategy, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Revenue Officer, Chief Sales Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, CoIT, CoIT and the New CSuite, Constellation Research, Consumer Tech, Consumerization of IT, COO, CTO, Digital Disruption, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise mobile, Enterprise Mobile Management, enterprise software, mobile, Mobile Biz, mobile device management, mobile enterprise, mobile experience, Mobile Management, Mobile OS, Mobile Security, Mobile strategy, mobility, Monday's Musings, R "Ray" Wang;, rwang0, samsung, samsung galaxy, Samsung Galaxy Note7, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on August 17, 2016
Understand The Seven Barriers To Successful Enterprise Mobility Constellation’s annual survey of disruptive technologies among leading CXOs consistently places mobile enablement as a top three priority. In the 2016 survey, more than 58 percent of respondents revalidated that mobile enablement was their number one priority. Unfortunately, most CXOs and their organizations often find mobile solutions […]
Posted in Featured Posts, Technology / Software | Tagged 2016, Apps Strategy, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief Revenue Officer, Chief Sales Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, CoIT, CoIT and the New CSuite, Constellation Research, Consumer Tech, Consumerization of IT, COO, CTO, Digital Disruption, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise mobile, Enterprise Mobile Management, enterprise software, mobile, Mobile Biz, mobile device management, mobile enterprise, mobile experience, Mobile Management, Mobile OS, Mobile Security, Mobile strategy, mobility, Monday's Musings, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By Louis Columbus on July 24, 2016
Internet of Things (IoT) sensors and devices are expected to exceed mobile phones as the largest category of connected devices in 2018, growing at a 23% compound annual growth rate (CAGR) from 2015 to 2021. By 2021 there will be 9B mobile subscriptions, 7.7B mobile broadband subscriptions, and 6.3B smartphone subscriptions. Worldwide smartphone subscriptions will […]
Posted in Featured Posts, Technology / Software | Tagged 2016 Ericcson Mobility Report, Cloud Computing, Internet of Things, IoT, Louis Columbus' blog, mobile, mobile apps, mobile technology, mobile video, mobility
By Phil Fersht on December 1, 2015
2016 will mark our seventh as a analyst firm and will be our most expansive as we tackle many emerging areas and industries. Yes, we have come an awfully long way since the days people thought we “only covered BPO”: Click to Enlarge The analyst industry’s most ambitious 2016 research agenda tackles the continuum from legacy operations […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Louis Columbus on October 26, 2015
Orchestrating big data, cloud and mobility strategies leads to 53% greater growth than peers not adopting these technologies. 73% of midmarket companies say the complexity of their stored data requires big data analytics apps and tools to better gain insights from. 41% of midmarket companies are using big data to better target marketing efforts. 54% […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 Big Data Forecast and market estimates, analytics, Big Data, Big Data Forecast, BigData, business intelligence, Cloud Computing, Cloud computing enterprise adoption, Cloud computing forecasts, cloud computing landscape, cloud computing projections, enterprise software, IaaS Forecast, Louis Columbus' blog, mobile, mobile technology, mobility, SaaS, SaaS Early Adopter Research, saas economics, SaaS ERP, SaaS Forecasts, software as a service, software product development
By Phil Fersht on October 19, 2015
Anyone who knows me well has seen how hard we’ve been pressing the importance of security and trust in a global services delivery environment, since we founded HfS. In short, we’re moving into a world where reactive fixes to security breaches is a sure-fire recipe for disaster. Savvy enterprises simply have to deploy proactive, holistic […]
Posted in Business | Tagged Accenture, Analytics and Big Data, AT&T, Atos, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Dell, digital, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, fred mcclimans, fujitsu, Global Business Services, hcl, HfS Blueprint, HfS Blueprint Results, HfSResearch.com Homepage, hp, hpe, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, IT security, Knowledge Process Outsourcing & Analytics, leidos, mobility, PaaS, procurement, Robotic Process Automation, SaaS, security, Security and Risk, Sourcing Change Management, Tech Mahindra, The As-a-Service Economy, trust as-a-service, unisys, wipro
By R "Ray" Wang on September 22, 2015
Stop Thinking In Channels And Start Thinking In Settings and Scenes As organizations realize they are no longer selling products and services but delivering on experiences and outcomes, the shift to delivering on a brand promise requires the ability to deliver mass personalization at scale. This is the heart of delivering digital business value. However, […]
Posted in Featured Posts, Technology / Software | Tagged Apps Strategy, Brand Promises, Business Outcomes, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Marketing Officer, CIO, CMO, CoIT, commerce, Constellation Research, Consumerization of IT, Continuity, continuous customer management, CRM Magazine, Cross Channel Commerce, customer engagement, Customer Experience, customer experience management, CXM, Data to Decisions, digital, Digital Business, digital commerce, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Internet of Things, IoT, IT Strategy, mass personalization, Mass Personalization At Scale, Matrix Commerce, Mobile Biz, mobile enterprise, mobile experience, Mobile Management, Mobile strategy, mobility, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, R "Ray" Wang;, rwang0, scenarios, settings, Software Insider, SoftwareInsider, Tuesday's Tip, vendor strategy
By Phil Fersht on August 9, 2015
When we coined the term “The As-a-Service Economy” a year ago (remember our famous Ten Tenets post), we never quite anticipated we were helping define the future model the services industry would adopt for business, technology and operational service delivery. As-a-Service replaces Outsourcing We’ve perennially debated the (toxic) term “outsourcing”, long vilified as the substitution of […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2015 As-a-Service Study, ADP, Analytics and Big Data, as a service, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Ultimate Software, workday
By Phil Fersht on August 6, 2015
The lifeblood of the IT outsourcing industry has always been application testing – it’s not sexy, but it’s a huge portion of ITO spending – and massively important to the revenues of the major ITOs. And while much of the traditional app testing market is commoditizing, with advances in remote management and automation, the proliferation […]
Posted in Featured Posts, Technology / Software | Tagged Accenture, Analytics and Big Data, application testing, Atos, Buyers' Sourcing Best Practices, Capgemini, cgi, Ciber, cognizant, csc, Dell, Enterprise Irregulars, hcl, HfS Blueprint Results, HfSResearch.com Homepage, hp, IaaS and BPaaS, igate, Infosys, IT Outsourcing / IT Services, mobility, NTT Data, PaaS, Robotic Process Automation, SaaS, Syntel, TCS, Tech Mahindra, The As-a-Service Economy, tom reuner, unisys, Virtusa, wipro
