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Moxie

CRM Watchlist 2014 winners: Customer engagement

CRM Watchlist 2014 winners: Customer engagement

By Paul Greenberg on February 24, 2014

Disparate in what they do, they all involve technologies associated with engaging customers or at least understanding what they have to know so that they can engage customers.

Posted in Business, Featured Posts, Technology / Software | Tagged Clarabridge, CRM Watchlist, CRM Watchlist 2014, customer relationship management, deloitte, Medallia, Moxie, Thunderhead.com, Totango, Watchlist

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

Event Report: The Evolution And Maturation of @Tibbr at #Tucon2013, the Tibco User Conference

By R "Ray" Wang on October 21, 2013

tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013,  the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas.  (An analysis of the broader Tibco announcements can be found from my colleague […]

Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group

Moxie Tries to Change The Collaboration Game

Moxie Tries to Change The Collaboration Game

By Esteban Kolsky on May 1, 2013

OK, I am not going to assume you know this – so here it is: Moxie Software is a long-standing client (so are the competitors for the solution described here – I cannot escape that fact; I work in the industry I cover) and I worked with them on the strategy leading to this launch. […]

Posted in Technology / Software | Tagged collaboration, Jive, Moxie, socialtext, yammer

CRM Watchlist 2013 Winners: Customer Service Served Hot

CRM Watchlist 2013 Winners: Customer Service Served Hot

By Paul Greenberg on February 21, 2013

We have three winners and four repeats. Huh? Well, 2012 winner Sword Ciboodle was acquired by KANA who also won last year. But this year our winners – KANA, Moxie and Parature – have far more daunting tasks than they ever did before. Herculean if you w…

Posted in Business, Featured Posts, Technology / Software | Tagged $KANA, CRM, CRM Watchlist, CRM Watchlist 2013, enterprise software, Moxie, Parature, Social Enterprise

The New Engagement Platform Drives The Shift From Transactions

The New Engagement Platform Drives The Shift From Transactions

By R "Ray" Wang on August 28, 2012

Convergence In The Five Forces Of Consumerization Of Technology Drives The Next Big Thing Social has given us the tools to connect.  Mobile has given us the ability to interact any time and anywhere.  Cloud delivers access points to us with a rich array of content and information.  Big data provides us with the context […]

Posted in Business, Featured Posts | Tagged adobe, Amazon, Amazon EC2, Amazon Web Services, Amazon.com, apple, Apps Strategy, Atlasian, Badgeville, Box, Box.net, BPM, broadvision, BunchBall, Business Analytics, Business process, Business process management, business value, business value framework, BVF, CEO, CFO, Chief Customer Officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief Sales Officer, Chief Service Officer, CHRO, CIO, Cloud, collaboration, collaboration software, community platforms, complex event processing, Constellation Research, Consumer Tech, Consumerization of IT, context, COO, Corporate Strategy, CRM, CrowdTwist, CTO, CubeTree, CustExp, customer engagement, Customer Experience, Decision Services, Design thinking, disruptive, disruptive technologies, Disruptive technology, e20, engagement, Engagement Apps, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, future of work, Gigya, GoodData, google, ibm, IBM Connections, ibm software group, Interaction History, Jive, Jive Software, Lithium Technologies, microsoft, Microsoft Office, Microsoft SharePoint, Microsoft Windows, Monday's Musings, Moxie, oracle, outcome focused, People to People, predictive, R "Ray" Wang;, role, role-based design, rwang0, salesforce.com, sap, Software Insider, SoftwareInsider, tibbr, Tibco, TideMark, yammer | 2 Responses

Monday’s Musings: A Working Vendor Landscape For Social Business

Monday’s Musings: A Working Vendor Landscape For Social Business

By R "Ray" Wang on August 15, 2011

Confusion Persists In The Social Business Market As with any new disruptive technology, the social business solution landscape faces a dynamic, confusing, and converging market. As vendors seek to grab mind share and market share, customers and prospects remain confused as to what are the right business problems to address with social business. However, rampant […]

Posted in Business, Featured Posts, Technology / Software | Tagged adobe, Adobe Omniture, Angel, Apps Strategy, Art Technology Group, ATG, Attensity, Attensity Group, Avaya, Bazaarvoice, broadvision, Broadvision Clearvale, CEO, CIO, Cisco, Cisco Quad, Clearvale, CMO, collaboration, collaboration software, community platforms, Consumerization of IT, CRM, customer engagement, customer experience management, customer service, disruptive, disruptive technologies, Disruptive technology, e20, e2conf, early adopters, early adoptions, early movers, eGain, Endeca, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise collaboration, enterprise software, enterprise strategy, Facebook, Genesys, Get Satisfaction, getsatisfaction, google, GooglePlus, ibm, IBM Connections, IBM Lotus, ibm software group, INgage Networks, Jive, Jive Software, KickApps, lithium, Lithium Technologies, microsoft, Microsoft Lync, Microsoft SharePoint, middleware, middleware platforms, Monday's Musings, Monday’s Musings, Moxie, Mzinga, NewsGator, Omniture, oracle, Oracle ATG, Oracle Beehive, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, Saba, Salesforce Chatter, salesforce.com, sap, SAP Streamworks, SCRM, sharepoint, social business, Social Business Software, social commerce, Social CRM, Social Media, social middleware, social service, social support, social technologies, Socialcast, socialtext, Teleperformance, tibbr, Tibco, Tibco Tibbr, VMware, VMware SocialCast, west, yammer | 2 Responses

The CRM Watchlist 2011 Part III: Representing the Pillars

The CRM Watchlist 2011 Part III: Representing the Pillars

By Paul Greenberg on January 4, 2011

Recapping the Past Week Okay, last week, I launched the CRM Watchlist for 2011. The first two posts (of six) were published. If you haven’t read them, please do. There is something of a method to the madness so it would be kind of important to read at least the first one to understand how […]

Posted in Featured Posts, Technology / Software | Tagged CRM, CRM Watchlist, Eloqua, Genesys, getsatisfaction, InfusionSoft, InsideView, JitterJam, Marketo, Moxie, Pegasystems, Sword-Ciboodle

What Does Moxie Software Think of Social Business?

What Does Moxie Software Think of Social Business?

By Esteban Kolsky on November 15, 2010

Next in our series of opinions on Social Business is SAP.  Interested in the previous ones?  Check out Oracle, Attensity, and Fuze Digital. 1)      Where is the Social world going to be in 12 months? 24 months? Companies have traditionally segmented their external customer information from their internal enterprise collaboration, but the real value and power will come […]

Posted in Trends & Concepts | Tagged Attensity, collaboration, Customer Experience, Enterprise 2.0 Conference, Moxie, nGenera Corporation, social business | 1 Response

e2.0 Conference Fall 2010 - Santa Clara

e2.0 Conference Fall 2010 – Santa Clara

By Michael Fauscette on November 12, 2010

I spent the last few days at the Fall Enterprise 2.0 conference in Santa Clara. The conference was well attended and there was good energy throughout. While the e2.0 conference is well established I think that it is in many…

Posted in Featured Posts, Trends & Concepts | Tagged conference, e2.0, ibm, Jive, Moxie, Neudesic, NewsGator, Novell Vibe, SCRM, social business | 1 Response

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