The Evolution of Customer Service
I think that some (maybe a lot) of businesses are struggling to understand what customers want from their customer support organizations. Customer expectations seem to have changed over the last few years, or maybe what’s changed is the customers’ ability…
Raising the Bar
The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of social networks and proliferation of social media outlets the collective voice…
Socializing Software
Transforming business to a networked environment is mostly about changing business culture to become more social and connected but it doesn’t mean that specific tools aren’t needed to support that transformation. Two things come together to create great change, technology…
