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Raising the Bar

Raising the Bar

By Michael Fauscette on November 28, 2010

The dynamics of community are changing expectations. Exposure to higher community standards has always tended to raise individual standards, offline or on. Today though, with the widespread use of social networks and proliferation of social media outlets the collective voice…

Posted in Trends & Concepts | Tagged Customer, e2.0, employee, empower, engaged, network, partner, SCRM, Social, social business, supplier | 1 Response

Socializing Software

Socializing Software

By Michael Fauscette on October 8, 2010

Transforming business to a networked environment is mostly about changing business culture to become more social and connected but it doesn’t mean that specific tools aren’t needed to support that transformation. Two things come together to create great change, technology…

Posted in Featured Posts, Technology / Software | Tagged e2.0, enterprise, network, SCRM, Social CRM, social software, social web, Technology / Software

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