Next Gen Customer Experience
By R "Ray" Wang on September 26, 2016
Adobe Move To Azure Signals Closer Partnerships Ahead On September 26th, 2016 at the Microsoft Ignite conference in Atlanta, Adobe CEO Shantanu Narayen, and Microsoft CEO, Satya Nadella, announced a strategic partnership between the two companies. Constellation sees the announcement from three points of view: Adobe makes Microsoft Azure the preferred cloud platform. Adobe intends […]
Posted in Featured Posts, Technology / Software | Tagged @msignite, 2016, adobe, Adobe Marketing Club, Alliances, Apps Strategy, Artificial intelligence, Chief Data Officer, Chief Digital Officer, Chief executive officer, Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, Cloud Platform, Cloud Wars, CMO, Constellation Research, Cortana, CRM, CTO, Customer Experience, customer relationship management, customer relationship management (CRM), CXO, Data models, Digital Business, Digital Disruption, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, machine learning, marketing cloud, MIcroosft Cortana Analytics Suite, microsoft, Microsoft Azure, Microsoft Dynamics, Microsoft Dynamics 365, Microsoft Ignite, Microsoft Office, Microsoft Office 365, News Analysis, Next Gen Customer Experience, partners, partnerships, R "Ray" Wang;, rwang0, salesforce.com, Satya Nadella, Shantanu Narayen, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on June 27, 2016
UK Referendum Highlights Displeasure With Political Elites With almost 52% voting to leave, the surprise results of the June 23rd, 2016 referendum highlighted the 40 year shift from euro-centric to euro-skeptic among the average UK citizen (see Figure 1). While many will attempt to blame the outcome on an ignorant non-urban voter, the results showed […]
Posted in Featured Posts, Trends & Concepts | Tagged Analysis, brexit, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Technology Officer, CHRO, CIO, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Corporate Digital Divide, CTO, Digital Disruption, Digital Divide, digital marketing, Digital privacy, Digital safety, Digital Transformation, DigitalBiz, digitaltransformation, disruptive business models, Disruptive technology, Matrix Commerce, Monday's Musings, Next Gen Customer Experience, Next Gen CXP, PESTEL, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Technology Optimization
By R "Ray" Wang on September 22, 2015
Stop Thinking In Channels And Start Thinking In Settings and Scenes As organizations realize they are no longer selling products and services but delivering on experiences and outcomes, the shift to delivering on a brand promise requires the ability to deliver mass personalization at scale. This is the heart of delivering digital business value. However, […]
Posted in Featured Posts, Technology / Software | Tagged Apps Strategy, Brand Promises, Business Outcomes, Chief Customer Officer, Chief Digital Officer, Chief information officer, Chief Marketing Officer, CIO, CMO, CoIT, commerce, Constellation Research, Consumerization of IT, Continuity, continuous customer management, CRM Magazine, Cross Channel Commerce, customer engagement, Customer Experience, customer experience management, CXM, Data to Decisions, digital, Digital Business, digital commerce, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, E-Commerce, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Internet of Things, IoT, IT Strategy, mass personalization, Mass Personalization At Scale, Matrix Commerce, Mobile Biz, mobile enterprise, mobile experience, Mobile Management, Mobile strategy, mobility, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, R "Ray" Wang;, rwang0, scenarios, settings, Software Insider, SoftwareInsider, Tuesday's Tip, vendor strategy
By R "Ray" Wang on June 7, 2015
IMSHealthWear 1.00 Gives IMS Health First Mover Advantage In Wearable Form Factors And Apps For Healthcare Customer Experience The rise and success of wearables such as the Apple Watch may not come as a surprise. Constellation estimates that Apple sold 7.25 million units to date with the potential to deliver up to 43.50 million […]
Posted in Featured Posts, Technology / Software | Tagged 2015, ambient notifications, apple, Apple Watch, Apps Strategy, Cegedim, CIO, CMO, Constellation Research, CustExp, customer care, Customer Experience, customer experience management, digital, Digital Business, Digital Disruption, Digital Transformation, DigitalBiz, digitaltransformation, disrputing digital, Disrupting Digital Business, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Healthcare, IMS Health, IMS HealthWear, IMS MGRWear, IMS REPWear, IMSHealthWear, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, product launch, Product Review, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy, wearables
By R "Ray" Wang on May 6, 2015
My latest report, Customer Data: The Missing Link to Customer Success explains how successful organizations will utilize customer data to power their business initiatives in the digital era. Customer data is your organization’s most strategic asset. Use it the right way to rise above your competitors, delight your customers, and create a sustainable digital business. Constellation’s seven-step customer data framework […]
Posted in Business | Tagged Apps Strategy, Chief Customer Officer, Chief Data Officer, Chief Digital Officer, Chief information officer, CIO, CMO, Constellation Research, Content management, COO, CRM, CTO, CUE, Customer Experience, customer experience management, Customer Hubs, Data deluge, data download, data governance, data import, data integration, data movement, data privacy, data quality, data retention, data retrieval, data stewardship, data streaming, Data to Decisions, data transformation, data visualization, Data2Decisions, Digital Business, Digital Transformation, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Featured Posts, Internet of Things, IoT, master data management, mdm, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next generation, Next generation apps, Next Generation Customer Experience, NextGen, NextGenCXP, R "Ray" Wang;, Research Summary, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on December 23, 2014
Digital Strategy From The Analysts At Constellation Research Constellation’s year end checklist offers suggestions designed to enable you to take control of your digital strategy in 2015. Consider these actions to ensure you dominate digital disruption in the new year. 1. Matrix Commerce: Scrub your data By Guy Courtin When it comes to Matrix Commerce, […]
Posted in Business, Featured Posts | Tagged 2015, Apps Strategy, Augmented Humanity, Authentic, Authentic Business, best of breed, best practices, Big Data, Big Data Business Models, BigData, bring-your-own-device, Business Analytics, business strategy, Business Transformation, BYOD, CEO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, Cloud Computing, Cloud options, CMO, CoIT, CoIT and the New CSuite, collaboration, collaboration software, Constellation Research, Corporate Strategy, CTO, CustExp, customer engagement, Customer Experience, customer service, Customer Support, CXM, CXO, CXP, Data to Decisions, Data2Decisions, digital, Digital Business, digital commerce, Digital Disruption, Digital DNA, Digital identity, digital marketing, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, E-Commerce, e-Signature, early adoptions, engagement, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise class, enterprise software, enterprise strategy, future of work, HR, innovation, IT Strategy, journey maps, marketing, Marketing Automation, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next generation apps, Privacy, Privacy Rights, Private Cloud, Private Clouds, public cloud, R "Ray" Wang;, rwang0, safety, safety and privacy, Software Insider, SoftwareInsider, strategy, supply chain, trends, User Experience, user strategy, vendor strategy
By R "Ray" Wang on November 4, 2014
Constellation’s Connected Enterprise Brings The World Of Digital Transformation To Life At the 4th annual executive innovation summit, Constellation hosted over 200 early adopters, pioneers, and innovators in digital transformation at the Ritz Carlton Half Moon Bay. Digital transformation and business topics include: Consumerizaiton of IT Data to Decisions Digital Marketing Transformation Future of Work […]
Posted in Business | Tagged Apps Strategy, Big Data Business Models, bring-your-own-device, business strategy, business technology, Business Transformation, BYOD, CDO, Chief Collaboration Officer, Chief Creative Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CHRO, CIO, Cloud, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Data to Decisions, digital, Digital Business, Digital Disruption, Digital Marketing Transformation, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, Emerging Technologies, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, event report, future of work, innovation, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Technology Optimization, vendor strategy
By R "Ray" Wang on July 1, 2014
Deadline for applications August 1, 2014 The first awards to recognize pioneers, leaders, innovators who use technology to transform business In its fourth year, the Constellation SuperNova Awards will recognize seven individuals who demonstrate true innovation through their application and adoption of new and emerging technologies. As always, we’re searching for leaders and teams who have […]
Posted in Business | Tagged Apps Strategy, Chief Collaboration Officer, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Information Security Officer, Chief Marketing Officer, Chief People Officer, Chief procurement officer, Chief Revenue Officer, Chief Sales Officer, Chief Security Officer, Chief Service Officer, Chief Technology Officer, CMO, Constellation Research, Digital Business, Digital Disruption, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, future of business, future of work, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, Technology Optimization, vendor strategy |
By R "Ray" Wang on May 12, 2014
Ten Enterprise Software Events To Check Out And Follow The Week of May 12th, 2014 The Monday after Mother’s day was traditionally the week of the America’s SAP User Group and SAP’s big show, SAPPHIRENOW. However, this year the 20,000 plus attendee and over 250 partner sponsored show moved to June 2nd in order to […]
Posted in Business, Featured Posts | Tagged #Collective14, #CSODConf, #customersuccess, #Hub2014, #ITRTrend, #IW14, #MSTechED, #NSW14, #PulseConf2014, #smartercommerce, Anaplan, Apps Strategy, CDO, CEO, CFO, CIO, CMO, CoIT, CoIT and the New CSuite, Constellation Research, Consumerization of IT, COO, Cornerstone On Demand, CTO, CustExp, customer experience management, Customer success, Customer Success Management, CXM, CXP, Data to Decisions, Data2Decisions, Digital Business, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, future of work, ibm, IBM Smarter Commerce, Informatica, Informatica World, ITR Japan, Matrix Commerce, Medallia, microsoft, Microsoft TechEd, Monday's Musings, netsuite, NewsGator, next gen, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, R "Ray" Wang;, rwang0, SaaS, sap, SAPPHIRE, sapphirenow, Sitrion, Sitrion Collective, Software Insider, SoftwareInsider, Technology Optimization, user conference, user event, vendor events, vendor strategy
By R "Ray" Wang on April 15, 2014
Constellation Applies A Futurist Framework To Guide 2014 Outlook and Beyond Constellation’s research team uses a tried and true futurist framework that looks at the political, economic, societal, technological, environmental and legislative (PESTEL) shifts ahead (see Figure 1). The PESTEL model is used to synthesize the major trends and provides guidance on how Constellation approaches […]
Posted in Featured Posts, Trends & Concepts | Tagged #techoptimization, 2014, analytics, Apps Strategy, business disruption, CDO, CEO, Chief Customer Officer, Chief Digital Officer, Chief executive officer, Chief Financial Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Cloud, Cloud Computing, CMO, Constellation Research, Consumerization of IT, CustExp, Customer Experience, Data to Decisions, Digital Business, Digital Disruption, Digital Divide, digital marketing, Digital Marketing Transformation, Digital Strategy, Digital Transformation, DigitalBiz, digitaltransformation, disruptive, disruptive business models, disruptive technologies, Disruptive technology, economics, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, future of work, Futurist, Futurist framework, Matrix Commerce, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, R "Ray" Wang;, Research Report, Research Summary, rwang0, Software Insider, SoftwareInsider, Technology Optimization, user strategy, vendor strategy |
