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Why true disruption requires putting the last mile, first.

Why true disruption requires putting the last mile, first.

By Sameer Patel on January 5, 2015

I have a deep aversion to the word disruption. Mostly because in the context of innovation in technology, it’s carelessly used to invoke sensationalism that just ends up blurring the lines between baby and bath water. We saw this movie before with Facebook-esq Social Business where the use of the term ‘disruptive’ in the media […]

Posted in Featured Posts, Technology / Software | Tagged Digital Transformation, digital wallett, disruption, last mile, Management, mobile enterprise, Online Communities, Product Management, supply chain

The Emerging Networks of Record

The Emerging Networks of Record

By Sameer Patel on October 16, 2014

The distinction between Geoffrey Moore’s Systems of Record and Systems of Engagement concepts is a hot topic amongst organizational leaders today. A quick primer, courtesy Wikipedia: Whilst a system of record (SOR) is the authoritative data source for a given data element (e.g. CRM, ERP and Supply Chain Management), systems of engagement (SOE) “focus on people, not processes”. Texting, Twitter, […]

Posted in Featured Posts, Technology / Software | Tagged Customer Experience, Customer Interaction and SocialCRM, Digital Transformation, Geoffrey Moore, Network of Record, Online Communities, Paul Greenberg

Social Media: Is the juice worth the squeeze?

Social Media: Is the juice worth the squeeze?

By Sameer Patel on December 1, 2013

Nora Aufreiter, Julien Boudet and Vivian Weng at McKinsey and Co. have published some excellent research on the current state of consumer email that came my way via my old pal and newly minted colleague, Maggie Fox. Just as Altimeter Research founder Charlene Li’s work on internal social technology usage showed less than what you might [&hellip

Posted in Business | Tagged Customer Interaction and SocialCRM, Enterprise and Social Sofware, Innovation and Crowd-Sourcing, Online Communities | 1 Response

On Graph Search: Rejoice, Yelp!  #graphsearch

On Graph Search: Rejoice, Yelp! #graphsearch

By Sameer Patel on January 16, 2013

Facebook announced Graph Search yesterday. From Meghan Kelly at VentureBeat: When you start typing your questions, Facebook will suggest search queries and clean up your question. You might ask, “Which of my friends like The White House?” and it will simplify and suggest “My friends who like The White House.” The search could be most useful […]

Posted in Business | Tagged Event Reviews, Online Communities, Social Media

Should companies drive their traffic to Facebook?

Should companies drive their traffic to Facebook?

By Dion Hinchcliffe on June 5, 2012

Last week, Constellation Research founder Ray Wang was quoted making an important — and rather provocative — statement about the default stance of external social business. It’s one that goes to the very heart of how we should best organize our businesses to engage with the social world. Specifically he said: It’s … dumb to […]

Posted in Featured Posts, Technology / Software | Tagged Facebook, google, Online Communities, Social Media, Social network, Twitter

Community, the Asset

Community, the Asset

By Sameer Patel on September 20, 2011

Software used to ship on CDs and came with static how-to manuals. As someone whose led over 50 RFP exercises, the documentation piece was always one that led to some tenuous conversations on how much the vendor was willing to hand hold, once the check was signed. Fast forward to the 21st century where we’re […]

Posted in Business | Tagged Collaborative Organizations, Event Reviews, Online Communities

The Company – Customer Pact

The Company – Customer Pact

By Sameer Patel on September 3, 2011

Online community platform provider, GetSatisfaction has a lovely campaign that renews their founders original commitment to the service of customers. They launched a new website that declares a pact between customers and companies we choose to do business with. We, customers and companies alike, need to trust the people with whom we do business. Customers […]

Posted in Business | Tagged Customer Networks, Online Communities, Social CRM

Perils of Facebook, part 94

Perils of Facebook, part 94

By Phil Wainewright on August 28, 2011

I’m still not signed up to Facebook, and remain as resistant as ever to the proposition. Facebook’s cavalier attitude to privacy keeps me away, and my resolve has been strengthened by the following email received this weekend from a happily married middle aged friend. It’s a salutary and amusing reminder of the many perils of […]

Posted in Technology / Software | Tagged cupid, Dating agency, Facebook, Online Communities, Social network

The 8 Flavors of Social

The 8 Flavors of Social

By Bob Warfield on October 19, 2010

1.  Social built on email and message board traffic.  Perhaps Notes started this frolic, or was it IRC?  Both still soldier on quietly in their corners while forums won the day.  Xobni and others want to go back to the future. 2.  Social built on documents.  Wikis, in other words.  Blogs also get a run […]

Posted in Technology / Software | Tagged Flickr, linkedin, Online Communities, Social, Social network, user interface, Web 2.0, YELP, YouTube | 3 Responses

Social intranets: Enterprises grapple with internal change

Social intranets: Enterprises grapple with internal change

By Dion Hinchcliffe on October 1, 2010

Two thirds of organizations today have sprinkled some kind of social media pixie dust on their intranets, yet for most businesses today they are still well behind the state-of-the-art compared to what most users have their personal lives. Yet there i…

Posted in Featured Posts, Trends & Concepts | Tagged Intranet, Online Communities, Social Intranet, Social Media

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