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Future of CRM: Next Gen CRM does not look like CRM

By Anshu Sharma on October 10, 2013

Since leaving Salesforce after five and a half years, I am often asked by entrepreneurs and venture investors what the next generation of CRM looks like.  Or the billion-dollar question: Who will disrupt Salesforce.com?I have seen well written articles about the future of CRM like this post but I don’t view the world of CRM through this […]

Posted in Featured Posts, Technology / Software | Tagged airbnb, CRM, customer relationship management, disruption, mobile app, Next Gen CRM, OpenTable, salesforce.com, Trulia, Uber | 8 Responses

Monday’s Musings: Mastering When and How High End Brands Should Use Daily Deal Sites Such As Groupon

Monday’s Musings: Mastering When and How High End Brands Should Use Daily Deal Sites Such As Groupon

By R "Ray" Wang on April 4, 2011

Daily Deal Sites Claim To Bring New Customers Chicago, Illinois based Groupon, is a consumer oriented commerce site that brings consumers looking for the ultimate deal to businesses seeking new customer bases.  Local based targeting, fun cheeky copy, and a reach in almost 600 cities powers the frenzy behind the “daily deals”.   Customers pay upfront.  […]

Posted in Business | Tagged $GOOG, and BuyWithMe, Apps Strategy, best practices, Bloomspot, CEO, CIO, CMO, Facebook, google, Groupon, livingsocial, market strategy, marketing, microsoft, MSFT, OpenTable, R “Ray” Wang;, R "Ray" Wang;, rwang0, Scoutmob, socbiz, social analytics, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social marketing insights, Social Media, Tippr, Yahoo, YELP, YHOO

Numbers, Volume 45

Numbers, Volume 45

By Michael Coté on May 7, 2010

$2M for Evernote, Netflix growth, Flash poaching, virtual goods, cloud in the SMB.

Posted in Trends & Concepts | Tagged Amazon.com, Cloud, Evernote, google, Netflix, Nintendo, Numbers, OpenTable, Systems Management, Yahoo

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