By R "Ray" Wang on February 14, 2012
As with any maturing product category, CRM applications have evolved over time from point applications to best of breed solutions to end-to-end suites. This report examines some common styles of modernization as CRM emerges from the systems of transaction era to the systems of engagement era and beyond.
Posted in Business, Featured Posts | Tagged #techoptimization, Apps Strategy, best practices, business technology, business value, business value framework, BVF, Chief Customer Officer, Chief Marketing Officer, Chief Sales Officer, CIO, CMO, Constellation Research, CRM, Customer Experience, customer experience management, customer service, CXP, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, MIcrosoft Dynamics CRM, next generation, Next generation apps, Next Generation Customer Experience, NextGen, NextGenCXP, Oracle CRM On Demand, Oracle Siebel, R "Ray" Wang;, Research Summary, salesforce.com, SAP CRM, siebel, Siebel Systems, socbiz, social business, Social CRM, Technology Optimization |
By R "Ray" Wang on October 25, 2011
The Acquisition Machine Heads To The Public Cloud Users gathered at the Customer Summit 2011 at the Broadmoor Hotel woke up to the shocking announcement that Oracle (NASDAQ: ORCL) announced a $1.43B acquisition of leading SMB CRM vendor RightNow Technologies (NASDAQ: RNOW) today. According to Thomas Kurian, “Oracle is moving aggressively to offer customers a […]
Posted in Business, Featured Posts | Tagged acquisition, acquisitions, Apps Strategy, Art Technology Group, ATG, CIO, Cloud, Cloud Computing, Cloud options, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer service, customer service; -business, Customer Support, enterprise applications, enterprise apps, Enterprise Business Apps, enterprise software, mergers, Mergers And Acquisitions, News Analysis, oracle, Oracle CRM On Demand, Oracle Fusion Apps, Oracle Fusion Middleware, R “Ray” Wang;, R "Ray" Wang;, RightNow, RightNow Technologies, rwang0, social business, Social Business Software, Social CRM, social technologies, vendor strategy |
By R "Ray" Wang on September 26, 2010
Oracle Continues To Demonstrate Benefits From An Effective M&A Strategy A quick poll of 61 attendees at Oracle Open World 2010, revealed that 57.4% (35/61) of Oracle customers were positive, 29.2% (19/61) were neutral, and 10.8% (7/61) were negative about Oracle’s application strategy to date. A continued stream of product enhancements and releases may be […]
Posted in Business, Featured Posts | Tagged Apps Strategy, business technology, CACI, Cloud, Cloud Computing, cloud integration, CRM, Eloqua, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, erp, event report, JD Edwards Enterprise One, Market2Lead, Marketing Automation, Marketo, next gen, next gen apps, next generation, Next generation apps, NextGen, oow10, oracle, Oracle Apps Unlimited, Oracle BI Applications, Oracle CRM On Demand, Oracle E-Business Suite, Oracle Fusion Apps, Oracle Open World, Oracle Partner Network, packaged apps, PeopleSoft, Primavera Systems, Silvepop, Software Insider Tech Ecosystem Model™, Unica, user conference, user event, vendor events, vendor strategy, Vtrenz |
