By Phil Fersht on May 6, 2016
In 1588, the English dramatist John Lyly, in his Euphues and his England, wrote: “…As neere is Fancie to Beautie, as the pricke to the Rose, as the stalke to the rynde, as the earth to the roote.” In other words, “Beauty is in the eye of the Beholder”, which just about sums up how […]
Posted in Business, Featured Posts | Tagged 2016 Intelligent Ops Study, Business Process Outsourcing (BPO), Design thinking, Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors, Robotic Process Automation, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on April 8, 2016
75% of finance executives agree that the new wave of digital technologies is fundamentally changing the way that the finance function operates. So what will the finance function of the future really look like? Join us on April 21st to be part of this exclusive webinar and find out! Join these experts from HfS Research, Genpact, […]
Posted in Business | Tagged Analytics and Big Data, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, Genpact, Knowledge Process Outsourcing & Analytics, KPMG, Outsourcing Advisors, Robotic Process Automation, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age
By Phil Fersht on December 1, 2015
2016 will mark our seventh as a analyst firm and will be our most expansive as we tackle many emerging areas and industries. Yes, we have come an awfully long way since the days people thought we “only covered BPO”: Click to Enlarge The analyst industry’s most ambitious 2016 research agenda tackles the continuum from legacy operations […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on September 16, 2015
The main man who tracks the influencers, Duncan Chapple, gives us a little sneak preview into how this year’s Analyst Value Survey is chugging along, with several hundred research buyers already sharing their views: Click to access article If you haven’t yet had your chance to share you options of which analysts are doing (or […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Enterprise Irregulars, HfS, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors
By Phil Fersht on September 3, 2015
Over the course of this year, practically every conversation we’ve been having about IT and BPO has culminated in the impact robotic automation will have on service providers, third-party advisors, RPA software vendors and the poor unsuspecting enterprise clients, all seemingly unprepared for the tsunami of impending disruption caused by this suddenly-discovered ability to mimic human behaviour in […]
Posted in Trends & Concepts | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Advisors, Robotic Process Automation
By Phil Fersht on August 3, 2015
What’s happening to the world? Yes, I have been trying hard – and failing miserably – to avoid using the term “Uberization”, but it’s everywhere! Even in the analyst business, where the sharing platform is the Internet and any old whackjob can get in on the act. All you need is a computer and an […]
Posted in Business, Featured Posts | Tagged #archat, analysts, Analytics and Big Data, Confusing Outsourcing Information, Enterprise Irregulars, HfSResearch.com Homepage, Outsourcing Advisors, social networking, The As-a-Service Economy, Uberization, Vendor Advocates |
By Phil Fersht on June 15, 2015
We’ve been talking about the great divide between consulting and outsourcing models for decades, but – finally – it’s time for the two to get much closer together as the forces of the As-a-Service Economy combine to weld the two models into a new services mongrel which combines simplicity, efficiency and capability for enterprises finally attempting […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Enterprise Irregulars, HfS Research, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on May 27, 2015
Have we created a whole generation of socially-retarded morons preferring to network on Instagram and Snapchat than engage in physical dialog anymore?
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged 2015 Talent in BPO Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Dynamics Phil Fersht, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Advisors, Phil Fersht, Robotic Process Automation, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on May 26, 2015
Moving at Warp Speed into the As-a-Service Economy? Thanks to all of you who spent a fabulous day with us in Dallas for our first HfS Working Summit, dedicated purely to a joint unravelling of how we can find a way to the As-a-Service Economy. What struck me was how quickly our industry has genuinely become focused […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on April 16, 2015
If I told you that only 13% of sourcing advisors have plans to invest in cognitive computing and 15% in Robotic Process Automation skills, you wouldn’t believe me, right? We’re just about to close off our new study that probes into the ideals of the As-a-Service Economy where 716 industry stakeholders reveal how they are faring with their […]
Posted in Business, Featured Posts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Digital Transformation, Enterprise Irregulars, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, UaaS, Un-as-a-Service
