Outsourcing and Technology
By Phil Fersht on December 11, 2013
The emergence of more affordable Cloud based solutions is finally – after decades of disarray – making it possible for firms to stop starring into the HR abyss and start getting functional again.
Posted in Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Legal Services Outsourcing, Outsourcing and Politics, Outsourcing and Technology, PaaS, SaaS, SMAC and Big Data, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on November 11, 2013
When Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late. In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]
Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things |
By Phil Fersht on October 3, 2013
On a Sourcing Mission – Accenture’s Mike Salvino adds Procurian to his previous Ariba services acquisition You know when a market’s hotting up when the leading specialists start getting plucked by the top tier, and Accenture today made a massive $375m statement of intent in the procurement and supply chain management BPO industry by acquiring […]
Posted in Business, Featured Posts | Tagged Accenture, BPO, Business Process Outsourcing (BPO), Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, procurement, social networking, Sourcing Change Management, Talent in Sourcing, The Future of Outsourcing |
By Phil Fersht on August 19, 2013
When vendors, particularly hardware and software vendors, were running around and talking about ‘Cloud this and Cloud that’, and ‘Big Data this and Big Data that’, we felt they were missing the point, because they weren’t driving conversion. Whereas the SMAC Stack, when it is integrated, it does start to drive business solutions. – Malcolm Frank, Cognizant, […]
Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, cognizant, Current Affairs, Enterprise Irregulars, enterprise social networking, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, malcolm frank, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, Phil Fersht, SaaS, SMAC and Big Data, social networking, Talent in Sourcing, The Future of Outsourcing, The Internet of Things
By Phil Fersht on August 12, 2013
Cognizant’s Malcolm Frank talks to HfS Research’s Phil Fersht about the Cognizant growth story and how the firm is trying to stay ahead of the game
Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, PaaS, SaaS, SMAC and Big Data, The Future of Outsourcing |
By Phil Fersht on May 22, 2012
With its $4.3 billion cash offer, SAP answered every procurement technologist’s question, “Who is going to buy Ariba?” While this acquisition will rupture the procurement technology universe, HfS believes the real question that supply chain and finance professionals must ask is, “Now that SAP finally has a credible commerce network, can I eliminate and automate processes I’ve been busily outsourcing?”
Posted in Business, Featured Posts | Tagged Ariba, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, filippone, HfS, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing and Technology, Outsourcing Vendors, PaaS, procurement, SaaS, sap, sapariba
By Phil Fersht on April 10, 2012
One of the critical areas we believe is too-frequently neglected in today’s business operations planning is security and risk. With the amount of data flitting between hundreds of global locations and millions of servers -to how much risk are your operations, today, being exposed? How many local and regional regulations are you flouting? How […]
Posted in Featured Posts, Technology / Software | Tagged apple, BPO, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Politics, Outsourcing and Technology, procurement, SaaS, security, Security and Risk, slaby, Sourcing Best Practises
By Phil Fersht on February 14, 2012
When I watch Oracle and SAP rapidly clean up whatever application is left on the market worth buying, my heart sinks for the future of the enterprise software business. For Oracle and SAP, it’s all about maintaing the status quo and growing their considerable license revenue streams. They know they have to be seen to embrace the Cloud, but all they really care about is protecting their customer bases and preventing upstart vendors sneaking in to disrupt their revenue model. And can you really blame them? It’s economics one-on-one…
Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, oracle, Outsourcing and Technology, sap, Taleo, The Future of Outsourcing |
By Phil Fersht on January 17, 2012
The BPO industry has been going though an incredible evolution since the first major deals was cast, barely more than a decade ago, that it’s high time we took stock and take a good look at the phases – or generations – through which our industry has progressed. And there are few people who have lived and breathed these generational shifts more closely that Accenture’s BPO leader, Mike Salvino.
Posted in Business | Tagged Accenture, BPO, Current Affairs, Engineering & Supply Chain Outsourcing, fersht, HfS, HR Outsourcing, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, michael salvino, Outsourcing and Technology, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, procurement, SaaS, Sourcing Best Practises, Sourcing Change Management, The Future of Outsourcing
By Phil Fersht on December 9, 2011
For better or for worse, for richer, for poorer, until many missed SLAs do us part. Imagine committing to someone for 15 years? Most marriages are long-divorced by that stage, companies rise and fall, entire countries are created, invaded and may even go bankrupt… So how about standardizing life assurance and pension policies for said […]
Posted in Business | Tagged BPO, Current Affairs, Diligenta, Financial Services Sourcing Strategies, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing, Outsourcing and Technology, Outsourcing Vendors, Phil Fersht, Sourcing Best Practises, Sourcing Change Management, Sourcing Locations, TCS, The Future of Outsourcing
