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Outsourcing Events

NASSCOM 2015: More MBA and less ABAP is the recipe for Digital success

NASSCOM 2015: More MBA and less ABAP is the recipe for Digital success

By Phil Fersht on February 18, 2015

NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before

Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Events, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things

The Twelve Tenets of Trust

The Twelve Tenets of Trust

By Phil Fersht on December 8, 2014

One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust

Posted in Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Events, Talent in Sourcing, The As-a-Service Economy

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

By Phil Fersht on December 2, 2014

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, IT service management, Managed services, Outsourcing, Outsourcing Events, service provider

The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

The C-Suite sourcing elite gathers in Chicago this Fall… let’s meet the providers

By Phil Fersht on September 17, 2014

Let’s take a peak at the providers putting themselves in the firing line for the Chicago Blueprint Summit this Fall

Posted in Business | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros

Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

Announcing our North American 2014 Blueprint Summit… we’re hitting Chicago this November

By Phil Fersht on July 17, 2014

The famous HfS Blueprint Sessions are back stateside to rattle the global services and outsourcing industry like never before

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Digital Transformation, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Outsourcing Events, social networking, Sourcing Change Management, Talent in Sourcing

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

Time to inoculate your firm against early-onset Zombieism… by coming to the Blueprint Sessions 3.0 this December

By Phil Fersht on November 11, 2013

When  Zombieism takes its grip on enterprise operations, many fail to realize… until it’s too late.  In fact, many of you reading this may already be exhibiting signs of early-0nset Zombieism and immediate inoculation is imperative… But never fear folks, as the forthcoming BluePrint Sessions 3.0 in New York this December are specifically designed to […]

Posted in Business | Tagged Absolutely Meaningless Comedy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Current Affairs, Engineering & Supply Chain Outsourcing, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing and Politics, Outsourcing and Technology, Outsourcing Events, Outsourcing Heros, Outsourcing Research, Outsourcing Vendors, PaaS, procurement, SaaS, Security and Risk, SMAC and Big Data, social networking, Sourcing Change Management, Sourcing Locations, Sustainabiity & Corporate Social Responsibility, Talent in Sourcing, The Future of Outsourcing, The Internet of Things | 1 Response

Are you “crowding it” in NYC this week? HfS has some free tickets…

Are you “crowding it” in NYC this week? HfS has some free tickets…

By Phil Fersht on September 16, 2013

Carl Esposti is CEO of Massolution We got some face time with flamboyant Massolution CEO, Carl Esposti (and founder of the Crowdsourcing.org community platform) about next week’s first-ever crowdsourcing & crowdfunding conference. Phil Fersht, CEO HfS Research: Good morning, Carl, we’ve been keeping tabs on your firm’s development over the last few years in the enterprise crowdsourcing and […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Current Affairs, HfSResearch.com Homepage, Innovation in Outsourcing, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, Outsourcing Events, Outsourcing Heros, Security and Risk

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

It’s true! Freakonomics’ Stephen Dubner is coming to dreamSource…

By Phil Fersht on March 1, 2013

If you’ve ever had some to read Freakonomics, you’ll know how excited we are to announce that co-author Steven Dubner has agreed to speak at our dreamSource event this spring.

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Current Affairs, dreamsource, Enterprise Irregulars, HR Strategy, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Events, Outsourcing Heros, Stephen Dubner, Talent in Sourcing, The Future of Outsourcing

If outsourcing were an employee, it would be fired… Part 2

If outsourcing were an employee, it would be fired… Part 2

By Phil Fersht on February 21, 2013

It’s never too late to find redemption… So if you haven’t been fired yet, here’s how to avoid it happening… Phil Fersht (HfS Research):  So, Lee, we talk about more of a fluid evolving outsourcing relationship.  How can we get there? Why is this industry stuck in the weeds in doing things and the way […]

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Enterprise Irregulars, fersht, Global Business Services, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing

If outsourcing were an employee, it would be fired… Part 1

If outsourcing were an employee, it would be fired… Part 1

By Phil Fersht on February 19, 2013

For those of you attending our dreamSource summit this Spring, Lee and I will co-host a session entitled “If outsourcing were an employee, it would be fired”. Lee, who today has built and now leads shared services for heathcare provider, Ascension Health, caught up with us last week to talk about the session and why we called it just that…

Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, dreamsource, Enterprise Irregulars, Global Business Services, HfS Research, HfS Surveys: State of the Outsourcing 2013, HR Strategy, Lee Coulter, Outsourcing Events, Outsourcing Heros, Talent in Sourcing, The Future of Outsourcing | 1 Response

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