Twelve ways to survive the race to irrelevance – download your life jacket now!
If you weren’t able to make our excellent buyers summit at our research partner Cambridge University, we managed to crack the code (finally) on surviving in these disruptive times – in twelve simple steps. Just download our report and all will become crystal clear: (Cross-posted @ Horses for Sources)
The Nasscom 2016 report: The era of unsettlement is upon us
Last week, the HfS Leadership team went all in on the 2016 NASSCOM Industry Leadership Forum (ILF) in Mumbai last week with 4 presentations and panels, dozens of meetings with industry leaders from providers and clients, multiple media interviews and local delivery center visits thrown in for good measure. So myself and Charles Sutherland jotted […]
Nasscom Wrap: Grasping for #digital identity, but needing a dosa reality
My recent experience of dosas, one of Southern India’s favorite food snacks, typifies the potential and shortcomings of India’s BPM (Business Process Management/Outsourcing) industry. The product is fantastic once you experience it, but, as a Westerner, you probably haven’t got a bloody clue what you are actually buying. “It’s a bit spicy, sir” was the […]
Making hay after the sun has set on legacy outsourcing… meet John Haworth
So what do you do after a rollercoaster career working in ERP software, HR services, sourcing advisory and finally the BPO lead for one of the largest healthcare insurers? Where do you next take a career, which was centered on traditional services and outsourcing, when all you want to do is challenge the old model and […]
Ready for a reality slap around the face with a wet kipper?
It’s high time we brought the HfS show back to our hometown of Cambridge MA this December, where we’ll give everyone a big reality slap around the face with a wet kipper: Yes, people, it’s time to dial back the rhetoric, stop talking about fantastical things that will probably never happen, and get to the […]
HfS and NASSCOM sharing the love @ the 2015 BPM Strategy Summit
We’re proud to announce our role as exclusive research and content development partner for NASSCOM’s Business Process Management Summit 2015, to be held in Bangalore, on September 24th-25th. We’ve been closely working with NASSCOM in designing this year’s theme: “The Emerging Digital Economy: Thrive, Survive or Die”, developing session topics, identifying speakers, supporting content for key […]
The Infamous Sourcing Savants are back!
Sourcing Savants 3.0 – Digesting a Manic 6 Months to Make Sense of the As-a-Service Economy Oh no! We’re back on your laptop screen this 26th March at 11.00am ET. Yes, that sad little attempt by HfS to assemble a cacophony of industry advisor gurus onto one webinar platform just refuses to go away… And […]
NASSCOM 2015: More MBA and less ABAP is the recipe for Digital success
NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before
The Twelve Tenets of Trust
One core element is needed for enterprises to get through the next 12 months, let along the next 12 years: Trust
The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost
Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships
