American Express digital transformation at Pegaworld 2016
Howard Johnson and Keith Weber from American Express talked about their digital transformation to accommodate their expanding market of corporate card services for global accounts, middle market and small businesses. Digital servicing using their @work portal was designed with customer engagement in mind, and developed using Agile methodologies for improved flexibility and time to market. […]
PegaWORLD 2015 Keynote with @BrianSolis: Innovate or Die!
Brian Solis from Altimeter Group was the starting keynote, talking about disruptive technology and how businesses can undergo digital transformation. One of the issues with companies and change is that executives don’t live the way the rest of us do, and have to think of the shareholders first, but may not have sufficient insight into […]
Pega 7 Express at PegaWORLD 2015
Adam Kenney and Dennis Grady of Pega gave us the first look at Pega 7 Express: a new tool for building apps on top of the Pega infrastructure to allow Pega to push into the low-code end of the BPM/ACM market. In part, this is likely driven by the somewhat high degree of technical skill […]
At Pegaworld
Pegasystems held Pegaworld in Pegorlando this week and a good show it was. I have always wondered about the difference between CRM (social and otherwise) and BPM or business process management so I was happy to attend. Both CRM and BPM deal with the interaction between the vendor and customer and each is involved in […]
