By Phil Fersht on April 25, 2016
Growth in offshore-dominated services may be slowing for traditional IT support services, but for multi-process Finance and Accounting (F&A) services engagements, 2015 saw the market continue to grow at a 10% clip. Why? Because F&A outsourcing is about 10 years behind IT outsourcing – in terms of adoption – and is a market that can quickly […]
Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Enterprise Irregulars, Finance & Accounting BPO, HfS Blueprint Results, Phil Fersht, Robotic Process Automation
By Phil Fersht on March 24, 2016
Coming away from our Cambridge University buyers summit this week, I was pleasantly surprised by the increased level of sophistication and maturity many services buyers are now exhibiting. Gone are the provider bitch-fests and endless ranting about failed promises and absent innovation (that they didn’t pay for in the first place). Instead, there was a desire […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on March 15, 2016
A momentous event occurred in the world of Robotic Process Automation (RPA) today, when its pioneering vendor, Blue Prism, became the first pureplay RPA vendor to announce officially its intention to IPO. Naturally, this sparked some feverish debate among the RPA cognerati over whether we may see one of the established services firms make a […]
Posted in Featured Posts, Technology / Software | Tagged #Crazymergerideas, Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Enterprise Irregulars, Finance & Accounting BPO, HfSResearch.com Homepage, ibm, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Phil Fersht, Robotic Process Automation, Security and Risk, Sourcing Change Management, The As-a-Service Economy
By Phil Fersht on March 4, 2016
“Our clients come back from conferences demanding they need an Automation and a Digital strategy, with no idea what they are”, said a senior partner in a Big 4 consultancy yesterday. I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living […]
Posted in Featured Posts, Trends & Concepts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Confusing Outsourcing Information, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IT Outsourcing / IT Services, Phil Fersht, Robotic Process Automation, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on February 1, 2016
Revisiting our As-a-Service study from late last year (click here to download your copy if you somehow missed it), we realized 10% of the respondents were in C-level positions. So we thought it worth comparing the C-Suite’s views on what would significantly impact their firm’s As-a-Service journey, when compared to their middle-management layer: Click to Enlarge Provider-replacement […]
Posted in Business, Featured Posts | Tagged 2015 As-a-Service Study, Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on January 5, 2016
What will really happen as we embark on our negative revenue growth journey? Here are five scenarios detailing how this will play out…
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Cognitive Computing, Contact Center and Omni-Channel, CRM and Marketing, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Research, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, jamie snowdon, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on December 15, 2015
Forget the Trump, 2015 has been one helluva year for pontification on big disruptive, and occasionally ridiculous topics. Anything robotics, artificial intelligence, the end of work, the end of sanity… the end of pretty much anything has been bandied around. Hence, it was refreshing to bring together a host of service buyers and providers in […]
Posted in Featured Posts, Technology / Software | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cognitive Computing, Design thinking, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, Phil Fersht, Robotic Process Automation, robotics, RPA, Sourcing Change Management
By Phil Fersht on November 29, 2015
Our current in-the-field study looking at Re-architecting the Finance Function for the Digital Age (click here if you are yet to complete it) is confirming some major changes in the capabilities organizations need from their finance staff: What’s eye-opening, here, is the softening focus on analytics skills and the huge increase in the need to […]
Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Analytics and Big Data, automation, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Change Management, Design thinking, Digital Transformation, Enterprise Irregulars, Finance & Accounting BPO, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR, HR Strategy, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, robotics, Robotocs, SaaS, Sourcing Change Management, Survey: Re-architecting Finance for the Digital Age, talent, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on October 13, 2015
“Ten years ago, my CEO asked me to drive efficiencies through offshore outsourcing, now he’s asking me to make them through automation”, declared the CFO of a major corporation at the recent NASSCOM event in India. This pretty much sums up where we are as a global services industry. We’re embarking on the next phase […]
Posted in Business, Featured Posts | Tagged 2015 As-a-Service Study, Analytics and Big Data, as a service, as-a-service economy, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Phil Fersht, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy
By Phil Fersht on October 7, 2015
So what are you doing on Guy Fawkes’ night? Well, rather than blowing up Parliament, why don’t we start with the legacy analyst business?
Posted in Business | Tagged analyst relations forum, Enterprise Irregulars, HfS Research Company News, HfSResearch.com Homepage, Phil Fersht
