Wippirio could leave its Indian heritage competitors in the cold… if it gets this one right
Consolidation in the SaaS services market continues apace with the boldest move yet by an India-headquartered service provider into the SaaS services market to date. Wipro has announced its intention to acquire Appirio, one of the strongest and most respected independent cloud services brands in the world for $500m. This is a significant deal in […]
Accenture, Genpact, IBM, EXL, TCS, Capgemini and WNS lead the first As-a-Service lens of Finance and Accounting
Growth in offshore-dominated services may be slowing for traditional IT support services, but for multi-process Finance and Accounting (F&A) services engagements, 2015 saw the market continue to grow at a 10% clip. Why? Because F&A outsourcing is about 10 years behind IT outsourcing – in terms of adoption – and is a market that can quickly […]
It’s time we started Being As-a-Service
Coming away from our Cambridge University buyers summit this week, I was pleasantly surprised by the increased level of sophistication and maturity many services buyers are now exhibiting. Gone are the provider bitch-fests and endless ranting about failed promises and absent innovation (that they didn’t pay for in the first place). Instead, there was a desire […]
Would a Big Blue Prism create an Intelligent Automation monster?
A momentous event occurred in the world of Robotic Process Automation (RPA) today, when its pioneering vendor, Blue Prism, became the first pureplay RPA vendor to announce officially its intention to IPO. Naturally, this sparked some feverish debate among the RPA cognerati over whether we may see one of the established services firms make a […]
Confusion-as-a-Service: The massive disconnect between vision and reality
“Our clients come back from conferences demanding they need an Automation and a Digital strategy, with no idea what they are”, said a senior partner in a Big 4 consultancy yesterday. I have never known a time in the world of business when there is no much hype, confusion and unsettlement. Sadly, we are now living […]
Why 77% of the C-Suite really want provider-replacement therapy
Revisiting our As-a-Service study from late last year (click here to download your copy if you somehow missed it), we realized 10% of the respondents were in C-level positions. So we thought it worth comparing the C-Suite’s views on what would significantly impact their firm’s As-a-Service journey, when compared to their middle-management layer: Click to Enlarge Provider-replacement […]
Traumatic 2016… Survive the race to the bottom!
What will really happen as we embark on our negative revenue growth journey? Here are five scenarios detailing how this will play out…
Why we mustn’t make the same mistakes with RPA that we made with BPO
Forget the Trump, 2015 has been one helluva year for pontification on big disruptive, and occasionally ridiculous topics. Anything robotics, artificial intelligence, the end of work, the end of sanity… the end of pretty much anything has been bandied around. Hence, it was refreshing to bring together a host of service buyers and providers in […]
Finance talent: automation skills now trumping analytics skills
Our current in-the-field study looking at Re-architecting the Finance Function for the Digital Age (click here if you are yet to complete it) is confirming some major changes in the capabilities organizations need from their finance staff: What’s eye-opening, here, is the softening focus on analytics skills and the huge increase in the need to […]
Cannibalize or face extinction (if you want to survive in the As-a-Service Economy)
“Ten years ago, my CEO asked me to drive efficiencies through offshore outsourcing, now he’s asking me to make them through automation”, declared the CFO of a major corporation at the recent NASSCOM event in India. This pretty much sums up where we are as a global services industry. We’re embarking on the next phase […]
