What’s New In Gartner’s Hype Cycle For CRM, 2019
Worldwide enterprise application software revenue totaled more than $193.6B in 2018, a 12.5% increase from 2017. CRM made up nearly 25% of the entire enterprise software revenue market. 72.9% of CRM spending was on software as a service (SaaS) in 2018, which is expected to grow to 75% of total CRM software spending in 2019. […]
The Partner Pyramid
A partner might not be a customer exactly but it’s never a bad idea to think of partners in that light, at least in some instances. Last time we delved into the partner experience and compared it to the customer experience and discovered some similarities. But we can take the comparison further and rather than […]
