By Phil Fersht on June 3, 2016
Dinanath (Dina) Kholkar is Global Head of Business Process Services at Tata Consultancy Services As we endlessly debate the future of the global IT service delivery in the wake of advances in automation, digital disruption and the ability to maintain double digit growth rates, one area that has steadfastly kept to respectable growth and improved […]
Posted in Business | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Design thinking, dina kholhar, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, HfSResearch.com Homepage, IT Outsourcing / IT Services, Outsourcing Heros, procurement, TCS
By Phil Fersht on December 18, 2015
While the benefits of the cloud and the pervasiveness of new digital technology impact our professional and personal lives – more than at any point in history – the need for the tech skills to make this all work has never been under so much intense pressure. Not every firm can drop $2o0K a year […]
Posted in Business | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Blueprint Results, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, pareekh jain, procurement, SaaS
By Phil Fersht on December 1, 2015
2016 will mark our seventh as a analyst firm and will be our most expansive as we tackle many emerging areas and industries. Yes, we have come an awfully long way since the days people thought we “only covered BPO”: Click to Enlarge The analyst industry’s most ambitious 2016 research agenda tackles the continuum from legacy operations […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Contact Center and Omni-Channel, CRM and Marketing, Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on October 19, 2015
Anyone who knows me well has seen how hard we’ve been pressing the importance of security and trust in a global services delivery environment, since we founded HfS. In short, we’re moving into a world where reactive fixes to security breaches is a sure-fire recipe for disaster. Savvy enterprises simply have to deploy proactive, holistic […]
Posted in Business | Tagged Accenture, Analytics and Big Data, AT&T, Atos, Business Process Outsourcing (BPO), Cloud Computing, cognizant, Dell, digital, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Financial Services Sourcing Strategies, fred mcclimans, fujitsu, Global Business Services, hcl, HfS Blueprint, HfS Blueprint Results, HfSResearch.com Homepage, hp, hpe, IaaS and BPaaS, ibm, IT Outsourcing / IT Services, IT security, Knowledge Process Outsourcing & Analytics, leidos, mobility, PaaS, procurement, Robotic Process Automation, SaaS, security, Security and Risk, Sourcing Change Management, Tech Mahindra, The As-a-Service Economy, trust as-a-service, unisys, wipro
By Jason Busch on September 3, 2015
Supplier networks today will be very different from those of tomorrow. In the future, supplier networks will form the basis of not just transactional buyer and supplier connectivity, but more. In the recently publishing Accenture whitepaper, Procurement’s Next Frontier – The Future Will Give Rise to an Organization of One, the authors suggest the elements […]
Posted in Business | Tagged Accenture, analytics, innovation, procurement, Supply Networks, technology
By R "Ray" Wang on August 24, 2015
New Ai Ki Dō Service Offerings Provide A High Potential Path To Growth For Clients On August 20th, 2015, Infosys announced a set of new service offerings to help organizations jump start growth. Organized into three areas and named Ai Ki Dō, the approach addresses design driven initiatives, knowledge based IT, and platforms. Here’s […]
Posted in Business, Featured Posts | Tagged 2015, AiKiDo, Apps Strategy, CDO, Chief Customer Officer, Chief Digital Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, Cloud Platform, CMO, co creation, co-innovation, Constellation Research, Customer Experience, customer experience management, Data to Decisions, Design thinking, Digital Business, Digital Transformation, DigitalBiz, digitaltransformation, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Infosys, Infosys Technologies Ltd., it Services, IT services firms, marketing, Marketing Automation, Maxymiser, mergers, Mergers And Acquisitions, News Analysis, next generation, Next generation apps, procurement, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, vendor strategy
By R "Ray" Wang on August 24, 2015
Oracle Marketing Cloud Customers Will Gain Channel Agnostic Customer Experience A/B Testing Solution Oracle announced the August 20th, 2015, agreement to acquire Maxymiser, a multivariate and A/B testing solution used to improve customer experience. Here’s the quick video analysis of the deal (see Figure 1). (A blog post may follow given time constraints) Figure […]
Posted in Business | Tagged 2015, A/B testing, acquisition, acquisitions, Apps Strategy, CDO, Chief Customer Officer, Chief information officer, Chief Marketing Officer, Chief Technology Officer, CIO, Cloud, Cloud Computing, CMO, Constellation Research, CRM, Customer Experience, customer experience management, customer relationship management, customer relationship management (CRM), CXM, digital marketing, Digital Marketing Transformation, DigitalBiz, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, marketing, Marketing Automation, Maxymiser, mergers, Mergers And Acquisitions, mobile, Mutlivariate Testing, News Analysis, oracle, procurement, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, supply chain, supply chain orchestration, suppy chain management, vendor strategy
By R "Ray" Wang on August 11, 2015
Infor Moves Towards A Cloud Network Economy With Acquisition Of GT Nexus.
Posted in Business | Tagged Apps Strategy, Charles Phillips, Cloud, Cloud Computing, Constellation Research, Ensw, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, GT Nexus, Infor, inforum, Manhattan Associates, Manufacturing, mergers, Mergers And Acquisitions, network economy, News Analysis, procurement, R "Ray" Wang;, rwang0, Software Insider, SoftwareInsider, supply chain, supply chain orchestration, suppy chain management, vendor strategy
By Phil Fersht on July 9, 2015
Two CEOs clearly up to no good… Genpact’s Tiger Tyagarajan (left) and Infosys’ Vishal Sikka (right) One of the great things about HfS is the fact we never partake in gossip or idle speculation. So let’s change “never” to “rarely”… I was happening to be Uber-ing myself aimlessly around the streets of San Francisco last week […]
Posted in Business, Featured Posts | Tagged #Crazymergerideas, Analytics and Big Data, Business Process Outsourcing (BPO), Design thinking, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Genpact, HfSResearch.com Homepage, IaaS and BPaaS, Infosys, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Heros, PaaS, procurement, Robotic Process Automation, SaaS, social networking, The As-a-Service Economy
By Phil Fersht on June 24, 2015
It’s high time we brought the HfS show back to our hometown of Cambridge MA this December, where we’ll give everyone a big reality slap around the face with a wet kipper: Yes, people, it’s time to dial back the rhetoric, stop talking about fantastical things that will probably never happen, and get to the […]
Posted in Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Finance & Accounting BPO, Global Business Services, HfS Research, HfSResearch.com Homepage, HR Outsourcing, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Events, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
