Knowledge Management Systems and the Rise of Slack
Knowledge Management Systems and the Rise of Slack This is the third phase of knowledge management. It happens as a by-product of getting work done, so people know what they are doing. Photo by Dmitri Popov on Unsplash In the late 90s there was a Knowledge Management bubble. KM was at the forefront of what we now […]
California payroll: Another failure waiting to happen?
The State Controller’s Office is launching an assessment to recover its failed payroll project. This new project seems doomed even before it starts.
Deltek Update Fall 2013
Last week in Dallas Deltek’s customers and partners gathered for its annual user conference. As usual it was well attended and the audience was very enthusiastic. Deltek’s customers are some of the most loyal and vocal I’ve seen in the enterprise software business. While there were many product announcements with lot’s of new features and […]
Evolution and opportunity: Going beyond IT failure
On April 7, 2006, I wrote my first blog post, titled Poor, Poor FBI, describing an ill-fated FBI project called the Virtual Case File. That article kicked off a writing spree, which continues to this day, of more than 1,000 pieces on ZDNet and elsewhere. Now, I’m extending the IT failures mandate to include broader […]
Six lessons for intelligent project management
Many organizations mistakenly think project managers are solely responsible for implementation success or failure. On the surface, such myopic and shortsighted views may appear true — if many tasks are late and over-budget, then of course the overall project will also follow suit. However, looking more closely it becomes clear that project management is only […]
Innovation Management
I titled the post “Innovation Management”, but I intend to focus as much on the activity as on the underlying system. While innovation management is the name we use in our just released Social Business Taxonomy (IDC Doc #230541, currently subscription required, but shortly will be posted here). I’m a little wary of using “management” […]
Communication and Collaboration in a Social Business World
There’s a pretty good argument that a big part of the social business transformation is simply using new and more effective ways to communicate. In fact that’s really one of the fundamental advances that accompanied the adoption of the Internet….
Minnesota HealthMatch: A perfect storm for IT failure
When poor judgment and lousy communication meet genuinely bad technology, it creates an awful perfect storm where IT failure is almost certain. Minnesota’s Department of Human Services (DHS) just closed out such a project.
CIO view: ‘Feelgood mojo’ and the quest for consulting greatness
The best consultants, who genuinely do the right thing for clients, are worth their weight in gold.
CIO view: Business requirements and the elegant art of ‘no’
A CIO explains the importance of defining business requirements as a prerequisite for IT success.
