By Michael Krigsman on December 17, 2012
As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer a first-hand account of system errors at clothing retailer, Gap Inc., which owns major brands Gap, Banana Republic, Old Navy, Piperlime, […]
By Tom Foydel on October 13, 2011
Tweet Where Many Goliaths Have Failed, A David Comes Forward Thinking about it now, the David and Goliath metaphor may not work perfectly, but it does quickly focus this post. The enterprise world has spent untold billions of treasure on customer relationship management over the past two decades, and you have to ask to what […]
By Jason Busch on October 4, 2011
When we think of slavery, we usually think about the term historically. African Americans were enslaved in America, Jews were enslaved by Pharaoh, so and so forth — essential history lessons that should inform modern thinking, but som…
By Susan Scrupski on October 3, 2011
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]
By Michael Fauscette on May 29, 2011
Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work…
By Michael Krigsman on November 11, 2010
Retailer Lumber Liquidators announced disappointing earnings due to “reduced productivity” associated with its SAP implementation. Here’s what really happened.
By Michael Coté on October 20, 2010
My discussions with the tech press about SAP’s recent Big Data and private cloud announcements.
By Michael Krigsman on July 7, 2010
Online service problems at The Gap highlight the connection between back-end IT systems and customer satisfaction.
By Chris Selland on July 6, 2010
Despite massive spending on CRM and marketing technology, it has been notoriously difficult for consumer product vendors and retailers to manage and analyze in-store behavior. Recently-funded foursquare – and the ecosystem the company is working to build – may offer a solution.
By R "Ray" Wang on April 24, 2010
Latest Release Provides Existing Customers Good Reasons To Upgrade
Redmond, WA based Microsoft Corporation announced its Microsoft Dynamics GP 2010 (a.k.a. GP 11) product on April 20th, 2010. Available May 1st 2010 in Australia, Canada, the Caribbean, the Middle East, New Zealand, South Africa, the United Kingdom, and the United States, the announcement perfectly coincides […]
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