NetSuite deepens Retail presence
I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. So, I am not surprised to see NetSuite acquire Retail Anywhere’s business. Retail Anywhere has sold Point of Sales functionality on traditional POS terminals […]
How Cloud Computing Is Accelerating Context-Aware Coupons, Offers and Promotions
Retailers and marketers often face the challenge of getting coupons, offers and promotions delivered at the perfect time and in the right context to their customers. The rapid advances in cyber foraging, contextual computing and cloud computing platforms are succeeding at revolutionizing this aspect of the retail shopping experience. Context-aware advertising platforms and strategies can […]
The Gap: System and process errors disrupt shopping experience
As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer a first-hand account of system errors at clothing retailer, Gap Inc., which owns major brands Gap, Banana Republic, Old Navy, Piperlime, […]
Zara and Beyond: Does Your Supply Chain Support Modern Slavery? (Part 1)
When we think of slavery, we usually think about the term historically. African Americans were enslaved in America, Jews were enslaved by Pharaoh, so and so forth — essential history lessons that should inform modern thinking, but som…
Serendipity Happens… to Deliver Million$
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]
Big Data and the New Face of Commerce
Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work…
Understanding Lumber Liquidators’ ERP failure
Retailer Lumber Liquidators announced disappointing earnings due to “reduced productivity” associated with its SAP implementation. Here’s what really happened.
SAP Private Cloud Work and Big Data – Press Pass
My discussions with the tech press about SAP’s recent Big Data and private cloud announcements.
The Gap: Poor data creates CRM snafu
Online service problems at The Gap highlight the connection between back-end IT systems and customer satisfaction.
foursquare – the Last Mile for Retailers?
Despite massive spending on CRM and marketing technology, it has been notoriously difficult for consumer product vendors and retailers to manage and analyze in-store behavior. Recently-funded foursquare – and the ecosystem the company is working to build – may offer a solution.
