By Vinnie Mirchandani on January 10, 2013
I have written about the attractiveness of NetSuite’s cross-channel “commerce-as-a-service” capabilities to fast growing retailers like Ibex. Ibex uses NetSuite to manage customer interactions across smartphones, tablets, PCs and brick-and-mortar stores. So, I am not surprised to see NetSuite acquire Retail Anywhere’s business. Retail Anywhere has sold Point of Sales functionality on traditional POS terminals […]
By Louis Columbus on January 2, 2013
Retailers and marketers often face the challenge of getting coupons, offers and promotions delivered at the perfect time and in the right context to their customers. The rapid advances in cyber foraging, contextual computing and cloud computing platforms are succeeding at revolutionizing this aspect of the retail shopping experience. Context-aware advertising platforms and strategies can […]
Posted in Business, Featured Posts | Tagged analytics, byline=Louis Columbus, Cloud Computing, coupons, CRM, customer relationship management, gartner, google, Google Android, Google App Engine, Greystripe, Louis Columbus' blog, Millennial Media, mobile, offers, promotions, Radio Frequency Identification, Retail, Retailing, RFID, software as a service, Strategies & Solutions, Tech | 1 Response
By Michael Krigsman on December 17, 2012
As author of the Beyond IT Failures blog, I am no stranger to problems that cause endless hassle to consumers, although usually I describe situations that happen to others. Today, however, I can offer a first-hand account of system errors at clothing retailer, Gap Inc., which owns major brands Gap, Banana Republic, Old Navy, Piperlime, […]
By Jason Busch on October 4, 2011
When we think of slavery, we usually think about the term historically. African Americans were enslaved in America, Jews were enslaved by Pharaoh, so and so forth — essential history lessons that should inform modern thinking, but som…
By Susan Scrupski on October 3, 2011
As the world turns… social, expect to be surprised by the fruits of serendipity. When large workforces embrace working socially, or as I love to call it – in “socialworking” mode, they discover new ways of solving problems and creating opportunities. Insights are revealed in the fluid web of connections and sharing. We’ve seen a […]
By Michael Fauscette on May 29, 2011
Here’s a simple task, let’s say you have an antique that you want to sell on eBay and you need to figure out what it’s worth, what would you do? I’ve sold a few things on eBay and to work…
By Michael Krigsman on November 11, 2010
Retailer Lumber Liquidators announced disappointing earnings due to “reduced productivity” associated with its SAP implementation. Here’s what really happened.
By Michael Coté on October 20, 2010
My discussions with the tech press about SAP’s recent Big Data and private cloud announcements.
By Michael Krigsman on July 7, 2010
Online service problems at The Gap highlight the connection between back-end IT systems and customer satisfaction.
By Chris Selland on July 6, 2010
Despite massive spending on CRM and marketing technology, it has been notoriously difficult for consumer product vendors and retailers to manage and analyze in-store behavior. Recently-funded foursquare – and the ecosystem the company is working to build – may offer a solution.