By Vinnie Mirchandani on March 14, 2016
Last February, SAP launched S/4HANA to plenty of optimism – CEO Bill McDermott called it “the biggest product launch in the last 23 years and perhaps the company’s history”. I was certainly excited and started to write Volume 2 of SAP Nation, hoping to catalog a triumphant turnaround for the vendor. As months have passed […]
Posted in Business | Tagged microsoft, oracle, rimini street, sap
By Vinnie Mirchandani on October 14, 2015
After plenty of name calling at the trial in Las Vegas, both Oracle and Rimini Street sent a few of us reasonable sounding emails about the jury’s verdict awarding Oracle $ 50 million in damages. Oracle had asked for close to $ 250 million, Rimini had hoped it would be less than $ 10 million. […]
Posted in Business, Featured Posts | Tagged 3PM, microsoft, oracle, rimini street
By Vinnie Mirchandani on September 15, 2015
A US District Judge presides over a trial started yesterday in Las Vegas related to a $209 million copyright lawsuit Oracle has filed against Rimini Street. Having been an expert witness in a few software cases, I know both sides will have copious amounts of filings and expert reports. The questioning and the testimony will […]
Posted in Business | Tagged enterprise software, microsoft, oracle, rimini street
By Vinnie Mirchandani on July 17, 2015
I first wrote about ERP third party maintenance (support independent of the software publisher) in 2005. Even earlier, I have written about similar offerings like plug-compatible mainframes and specialty auto shops who do better than official dealers. I have noticed three things in the last decade: a) most analysts and bloggers do not write much […]
Posted in Business, Featured Posts | Tagged 3PM, 3rd party maintenance, enterprise software, Industry Commentary, microsoft, oracle, rimini street, sap
By R "Ray" Wang on February 18, 2014
Recent Oracle vs Rimini Street Ruling Is About Customer Software License Rights Not Third Party Maintenance On February 13th, 2014, the United States District Court , District of Nevada Judge Larry Hicks issued a partial summary judgment in the Oracle vs Rimini Street Case. Here’s the executive summary to key questions about the ruling*: Is […]
Posted in Business | Tagged 3PM, 3rd party maintenance, Apps Strategy, best practices, BPO, Business process, business process outsourcing, Chief information officer, CIO, Cloud, Cloud Bill of Rights, Cloud BPO, Constellation Research, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, IT budgets, IT Strategy, license policy, maintenance, maintenance fees, News Analysis, next gen CIO's, oracle, Oracle EBS, PeopleSoft, procurement, R "Ray" Wang;, rimini street, rwang0, sap, Seth Ravin, siebel, Siebel Systems, software bill of rights, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, SoftwareInsider, Third Party Maintenance, user strategy, vendor strategy, vendor threats
By R "Ray" Wang on August 22, 2012
The Real Deadline To Consider Third Party SAP Maintenance Is September 30th In conversations with hundreds of SAP customers, many have not realized that they must act in the next 30 to 45 days if they want to move off of SAP customer specific maintenance from extended maintenance. Despite the support window ending in March […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, business value framework, BVF, CEO, CFO, Chief information officer, Chief procurement officer, Constellation Research, contract negotiations, contract strategy, customer bill of rights, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, R "Ray" Wang;, rimini street, rwang0, sap, software bill of rights, software contract reviews, Software Insider, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, SoftwareInsider, Spinnaker, Technology Optimization, third party maintenancce, Third Party Maintenance, Tuesday's Tip, Used Soft, used software, UsedSoft, vendor strategy
By R "Ray" Wang on March 29, 2012
Versytec Acquisition Addresses Growing Demand For JD Edwards Support Denver, Colorado based Spinnaker Management announced on March 6th, 2012 its acquisition of its competitor Versytec. For those who remember their third party maintenance (3PM) history, Versytec was among the first firms to announce third-party maintenance services within a year after PeopleSoft acquired JD Edwards in […]
Posted in Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, bill of rights, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, CMO, Constellation Research, contract negotiations, contract strategy, COO, cost reduction, CTO, Customer Support, deployment options, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise class, Enterprise Irregular, Enterprise Irregulars, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, JD Edwards, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, Maintenance Hike, News Analysis, R "Ray" Wang;, rimini street, rwang0, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership, software ownership lifecycle, software pricing, software trends, Spinnaker, Spinnaker Support, technology budgets, Technology Optimization, third party maintenancce, Third Party Maintenance, user strategy, users, Versytec
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By R "Ray" Wang on May 15, 2011
Forward And Commentary This market overview provides a starting point to SAP customers seeking optimization solutions. The document delivers actionable advice and insights into a proven collection of software solutions. As part of the full series, best practices documents will follow with in- depth case studies and a critical product evaluation of this growing market […]
Posted in Business, Featured Posts | Tagged adobe, application life cycle management, Apps Strategy, ASUG, ASUG365, best practices, CA/Hyperformix, EMC, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, enterprise strategy, ERP-Link, Flexera Software, Hayes Technology Group, HiLn Solutions, ibm, IBM Alloy, IBM DB2, IBM DB2 For SAP, IBM Infosphere Optim, Informatica, Information Builders, IntelliCorp, iWay, Microsoft Duet, Microsoft SQL Server, Microsoft SQL Server for SAP, PaaS, Panaya, R “Ray” Wang;, R "Ray" Wang;, Research Report, Research Summary, Revelation Software Concepts, rimini street, rwang0, SaaS, sap, SAPPHIRE, sapphirenow, software as a service, software ownership, software ownership lifecycle, Software Vendors, SUSEN Software, Synactive, System Integrators, Third Party Maintenance, Tibco, TIBCO ActiveSpaces Data Grid, TIBCO Hawk, Tidal Software, Used Soft, user conference, user group event, user group events, users, vendor events, virtualization, VMware, West Trax, Winshuttle
By R "Ray" Wang on July 20, 2010
Recent Client Interactions Hint At Increasingly Aggressive Vendor Behavior Conversations with 11 enterprise apps customers in the past two months indicate stricter enforcement of vendor “All or Nothing” maintenance policies. “All or Nothing” maintenance policies often require customers to put all licenses on maintenance or receive no maintenance from the vendor. These policies also prevent […]
Posted in Business, Featured Posts | Tagged anti-trust, Apps Strategy, bill of rights, contract negotiations, contract strategy, CRM, customer bill of rights, Enteprrise software, enterprise applications, enterprise apps, Enterprise apps strategy, erp, maintenance, maintenance fees, Microsoft Dynamics, oracle, rimini street, sap, shelfware, software bill of rights, software contract reviews, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, Software Vendors, Spinnaker, total account value, Tuesday's Tip, Tuesday’s Tip, vendor strategy
The mainstreaming of Third Party Maintenance
By Vinnie Mirchandani on July 17, 2015
I first wrote about ERP third party maintenance (support independent of the software publisher) in 2005. Even earlier, I have written about similar offerings like plug-compatible mainframes and specialty auto shops who do better than official dealers. I have noticed three things in the last decade: a) most analysts and bloggers do not write much […]
Posted in Business, Featured Posts | Tagged 3PM, 3rd party maintenance, enterprise software, Industry Commentary, microsoft, oracle, rimini street, sap