136 enterprise RPA users have spoken and 58% are positive about the business value
When we revealed Garter’s bullish 96% of clients are getting real value from RPA bombshell (see post) six weeks ago, everyone close to the action was incredulous: Now we have the real data to prove where satisfaction levels currently sit, where we just interviewed 136 major enterprises currently experiencing RPA installs: My personal experience has […]
Gartner: 96% of customers are getting real value from RPA? Really?
Last year we couldn’t help ourselves revealing our lovely Gartner analyst friends, via the voice of Chief of Research and Distinguished Analyst, Fran Karamouzis, declaring, “3 million of us will be supervised by robobosses by 2018“. So, while many of us are counting down the last few months enjoying our last experiences of having human bosses […]
Welcome to the era of outsourcing stability. Now let’s automate stuff
Question: Why are we becoming so obsessed with Automation and As-a-Service relationships? Answer: Because outsourcing has worked so effectively, we can now look to new levers to pull to find that next threshold of value Question: Will the next person who says “Outsourcing is just so Passé” get a punch in the face? Answer: Yes […]
Digital labor will trim 1.4 million global services jobs by 2021
It’s time we dispelled the scaremongering and hype and gave you the true picture of how advances in automation tools and methodologies, such as RPA and autonomics, will impact the global IT services and BPO industry over the next five years. The current debate on these issues is as polarizing as it is confusing. On […]
Futurist Gerd Leonhard to keynote at HfS Cognition this September
Futuring Gerd Leonhard will keynote at HfS’ Cognition Summit this September Now we have finally managed to get past that frightfully riveting conversation about doing some rudimentary process automation with our invoice processing and customer collections (aka RPA 1.0), we can finally get to the heart of what new technology capability – much of which […]
Can HPE + CSC dominate the digital underbelly, or has that ship sailed?
Just stare at that digital underbelly… there’s a lot of work needed down there! When the news broke last month about the second largest IT services merger of all time (after the 2008 HP-EDS whopper), the reaction among the services cognoscenti was – and has continued to be – one of confusion. Big services mergers […]
Robotic Process Automation has now penetrated a third of enterprises. Time to advance the conversation…
RPA 1.0 is a done discussion. We know what it is, we know what it can do, we know how it can augment operations and help digitize broken processes. To this end, our brand new study on Intelligent Operations, which canvassed the dynamics of 371 global enterprises, already shows a third of them are very […]
Unbland webcast warning: Getting smarter with process automation
The Robotic Process Automation 1.0 story is now done. If I get subjected to one more bland-mush white paper / blog post / cheesy conference / LinkedIn update on basic RPA and I think I will automate my own bot funeral. The conversation has now evolved to Smart Process Automation, which combines workforce orchestration, RPA and cognitive […]
The back office is dead… long live OneOffice
If someone called you “back office”, I’d imagine you’d be a little bit offended. It’s probably not much worse than being called “useless”, or “about to be automated out of existence”… But I have good news for you back-office rebels – your time spent festering in the backend of yonder is finally coming to an end. […]
Buyers perceive Accenture, Deloitte and KPMG as the most trusted consultants for achieving Intelligent Operations
In 1588, the English dramatist John Lyly, in his Euphues and his England, wrote: “…As neere is Fancie to Beautie, as the pricke to the Rose, as the stalke to the rynde, as the earth to the roote.” In other words, “Beauty is in the eye of the Beholder”, which just about sums up how […]
