
SOA adoption: The human face of governance
Human and organizational factors such as politics, information silos, and change management generally underlie IT success and failure.

Cloud economics: The importance of multi-tenancy
Recent discussions about SAP’s Business byDesign have highlighted the importance of multi-tenancy as a component of on-demand software economics.

CIO interview: Casey Coleman of the General Services Administration
The US General Services Administration employs almost 12,000 people and has a budget of $25 billion. Fellow ZDNet blogger, Dion Hinchcliffe, and I spoke with CIO Casey Coleman.