Mobile First? Mobile Only? Mobile Also?
The rise of mobile has been fast and furious. With an estimated 6.8 billion subscriptions for almost 7 billion citizens of this world it is nothing short of befuddling. This quick rise of mobile apps, almost like nothing ever seen before, has taken most organizations by surprise. As a result, virtually none of them have […]
Predicting the Future is Hard, Try Anticipating it Instead
With the advent of Big Data and faster and better data processing capabilities we are seeing a surge in predictive intelligence solutions; everyone is trying to predict the future to their advantage. The question though is, are they? Can the future be predicted? The main issue I have with predictive intelligence and “the next best […]
Sensors, Sensors, Everywhere Nor Anything to Measure
With my apologies to The Rime of The Ancient Mariner, I want to draw your attention the latest and greatest concept to hit Enterprise Software: the Internet of Things and the myriad sensors that come with it. The concept is not novel, the original idea behind the Internet was to connect the many devices (computers […]
Salesforce Acquiring Exact Target? Good Move (With A Question)
Ever since Salesforce launched a fully-working and functional version of Service Cloud (about three-four years ago) following the tiring attempts to build it itself for five or six years (which they later gave up to acquire Instranet – learning along the way that acquisitions work better than building-up) we have been waiting for something like […]
Son of CRM: cloud sales, marketing and service in 2013
The name’s the same, but this is not the CRM your forefathers knew. Back in the client-server era, enterprise computing focused almost exclusively on automating internal systems. Today, all the innovation is happening at the edge of the enterprise, automating external interactions with prospects, customers, partners and more in the quest for what I’ve called […]
Inception-Force
I had a stunning couple of days at the Dreamforce event. Gorgeous weather, amazing San Francisco sights, lovely company as I wrote here. And picked up all kinds of interesting angles from the event: David Cush, CEO of Virgin America, reached out to a member of his IT staff in the audience while he fumbled […]
Dreamforce 12: Social business capabilities evolve in the cloud
Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.
Salesforce.com: Onto Becoming The Enterprise Nerve Center
I attended Dreamforce 2012, Salesforce.com’s 10th annual user conference, in San Francisco, and came away feeling very positive about the company, product and the possible solutions that can get conceptualized. With ~90,000 registered attendees, 350+ partner companies and ~750 sessions, Dreamforce 2012 could very well be the largest user conference by any IT company ever […]
Dreamforce Previews
My sources tell me that Salesforce.com will be handling its major Dreamforce announcements differently this year. Rather than letting us drinking from a fire hose at the event, they promise to tell us much of their news before hand so that they can spend the keynotes (I assume) drilling down into more of the substance […]
Next-gen integrators automate how you buy IT
For a long while I thought that the old-school systems integrators led by Accenture, Deloitte, Cap Gemini and others would gradually give up market share to the up-and-coming cloud integrators and ultimately join forces with them through acquisitions and mergers. Yesterday’s news of the merger of Cloud Sherpas with GlobalOne is further evidence of the […]
