• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Service Cloud

Mobile First? Mobile Only? Mobile Also?

Mobile First? Mobile Only? Mobile Also?

By Esteban Kolsky on September 25, 2014

The rise of mobile has been fast and furious. With an estimated 6.8 billion subscriptions for almost 7 billion citizens of this world it is nothing short of befuddling. This quick rise of mobile apps, almost like nothing ever seen before, has taken most organizations by surprise. As a result, virtually none of them have […]

Posted in Technology / Software | Tagged customer service, Dreamforce, mobile, salesforce.com, Service Cloud

Predicting the Future is Hard, Try Anticipating it Instead

Predicting the Future is Hard, Try Anticipating it Instead

By Esteban Kolsky on September 21, 2014

With the advent of Big Data and faster and better data processing capabilities we are seeing a surge in predictive intelligence solutions; everyone is trying to predict the future to their advantage. The question though is, are they? Can the future be predicted? The main issue I have with predictive intelligence and “the next best […]

Posted in Trends & Concepts | Tagged #df14, customer service, Dreamforce, Service Cloud

Sensors, Sensors, Everywhere Nor Anything to Measure

Sensors, Sensors, Everywhere Nor Anything to Measure

By Esteban Kolsky on September 18, 2014

With my apologies to The Rime of The Ancient Mariner, I want to draw your attention the latest and greatest concept to hit Enterprise Software: the Internet of Things and the myriad sensors that come with it. The concept is not novel, the original idea behind the Internet was to connect the many devices (computers […]

Posted in Featured Posts, Technology / Software | Tagged customer service, Dreamforce, Internet of Things, IoT, salesforce.com, sensors, Service Cloud | 1 Response

Salesforce Acquiring Exact Target? Good Move (With A Question)

Salesforce Acquiring Exact Target? Good Move (With A Question)

By Esteban Kolsky on June 4, 2013

Ever since Salesforce launched a fully-working and functional version of Service Cloud (about three-four years ago) following the tiring attempts to build it itself for five or six years (which they later gave up to acquire Instranet – learning along the way that acquisitions work better than building-up) we have been waiting for something like […]

Posted in Business, Featured Posts | Tagged Buddy Media, ExactTarget, salesforce, salesforce.com, Service Cloud, sfexact, social marketing | 2 Responses

Son of CRM: cloud sales, marketing and service in 2013

Son of CRM: cloud sales, marketing and service in 2013

By Phil Wainewright on January 14, 2013

The name’s the same, but this is not the CRM your forefathers knew. Back in the client-server era, enterprise computing focused almost exclusively on automating internal systems. Today, all the innovation is happening at the edge of the enterprise, automating external interactions with prospects, customers, partners and more in the quest for what I’ve called […]

Posted in Business, Featured Posts, Technology / Software | Tagged BuddyMedia, Cloud Computing, CRM, EnSW2013, erp, eurocloud, oracle, salesforce.com, Service Cloud | 6 Responses

Inception-Force

Inception-Force

By Vinnie Mirchandani on September 24, 2012

I had a stunning couple of days at the Dreamforce event. Gorgeous weather, amazing San Francisco sights, lovely company as I wrote here.  And picked up all kinds of interesting angles from the event: David Cush, CEO of Virgin America, reached out to a member of his IT staff in the audience while he fumbled […]

Posted in Business | Tagged df12, Dreamforce, Richard Branson, salesforce.com, San Francisco, Service Cloud, Social Enterprise

Dreamforce 12: Social business capabilities evolve in the cloud

Dreamforce 12: Social business capabilities evolve in the cloud

By Dion Hinchcliffe on September 20, 2012

Like we needed more confirmation that the cloud is where so much of our businesses are shifting. The evolution of Salesforce is just another proof point that social business will largely exist there too.

Posted in Business, Featured Posts | Tagged AppExchange, Business, Cloud, Cloud Computing, df12, Dreamforce, Emerging Tech, enterprise software, salesforce.com, Service Cloud, social business, Tech Industry

Salesforce.com: Onto Becoming The Enterprise Nerve Center

Salesforce.com: Onto Becoming The Enterprise Nerve Center

By Sadagopan on September 20, 2012

I attended Dreamforce 2012, Salesforce.com’s 10th annual user conference, in San Francisco, and came away feeling very positive about the company, product and the possible solutions that can get conceptualized. With ~90,000 registered attendees, 350+ partner companies and ~750 sessions, Dreamforce 2012 could very well be the largest user conference by any IT company ever […]

Posted in Featured Posts, Technology / Software | Tagged df12, Dreamforce, Facebook, Rypple, salesforce, salesforce.com, Service Cloud, Work.com | 4 Responses

Dreamforce Previews

Dreamforce Previews

By Denis Pombriant on August 29, 2012

My sources tell me that Salesforce.com will be handling its major Dreamforce announcements differently this year.  Rather than letting us drinking from a fire hose at the event, they promise to tell us much of their news before hand so that they can spend the keynotes (I assume) drilling down into more of the substance […]

Posted in Business, Featured Posts | Tagged benioff, Buddy Media, CRM, df12, Dreamforce, dreamforce12, Richard Branson, salesforce.com, Service Cloud | 1 Response

Next-gen integrators automate how you buy IT

Next-gen integrators automate how you buy IT

By Phil Wainewright on March 8, 2012

For a long while I thought that the old-school systems integrators led by Accenture, Deloitte, Cap Gemini and others would gradually give up market share to the up-and-coming cloud integrators and ultimately join forces with them through acquisitions and mergers. Yesterday’s news of the merger of Cloud Sherpas with GlobalOne is further evidence of the […]

Posted in Business, Featured Posts | Tagged Appirio, Bluewolf, Capgemini, CloudSherpas, Dell, google, salesforce.com, Service Cloud

Next »

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • What makes a remote employee successful?
  • Zoho Recruit + SkillSurvey: Better together
  • Zoho Show integrates with Zoho Sprints: Gather project insights through visually compelling reports
  • How organizations can celebrate Employee Appreciation Day virtually
  • Does payroll processing fall under the HR department?
  • Introducing Pop-Ups and Banners in PageSense
  • Zoho Recruit – The G2 Chartbuster
  • The Periodic Table of Marketing Extensions
  • 11 Email marketing best practices for 2021
  • Popular software systems used by HR professionals
  • Why choose TransMail for your transactional emails?
  • Are Tuesdays really the best days to send emails?
  • 7 ways to manage team inboxes like a pro
  • Remove unnecessary error lines and improve language skills? We did both.
  • Top trends that will shape the global workforce in 2021

EI Tweets

My Tweets

Popular Posts

  • 10 Ways AI And Machine Learning Are Improving Marketing In 2021
  • 10 Charts That Will Change Your Perspective Of Microsoft Azure’s Growth
  • Strategy, Business Model, and Who's Your Customer
  • Google’s Woes and the Right to Be Pixilated
  • 10 Ways People Find Relevant Information
  • What Color Is Your Hair — Really?
  • Software Marketing Pranks
  • Beyond The Three V’s of Big Data – Viscosity and Virality

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: