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service provider

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

The raw truth about outsourcing: 83% of outsourcing customers would not go back, despite three-in-four failing to achieve value beyond cost

By Phil Fersht on December 2, 2014

Most enterprises are pleased they moved into an outsourcing model, but have recognized they need to make significant changes to the way they manage their service provider relationships

Posted in Business, Featured Posts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Enterprise Irregulars, HfSResearch.com Homepage, IT Outsourcing / IT Services, IT service management, Managed services, Outsourcing, Outsourcing Events, service provider

Seven tips for selecting a cloud services provider

Seven tips for selecting a cloud services provider

By Michael Krigsman on July 6, 2012

Here are seven ideas to help you choose a professional services company for your cloud implementation.

Posted in Featured Posts, Technology / Software | Tagged CIO, Cloud Computing, Cloud ERP, enterprise software, netsuite, service provider

Cloud computing (still) needs a bill of rights

Cloud computing (still) needs a bill of rights

By Phil Wainewright on February 1, 2011

Back in December, after Amazon summarily pulled the plug on WikiLeaks using its servers for alleged violations of terms and conditions, the CTO of Fujitsu Technology Solutions wrote that the action constituted a serious threat to the business of cloud computing: “If a provider can terminate its service that easily, then it is doing exactly […]

Posted in Business, Featured Posts, Technology / Software | Tagged Amazon, bill of rights, Cloud Computing, CloudAve, customer bill of rights, eurocloud, government, SaaS, service level, service provider, sla, Wikileaks

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