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servicenowcom

IT Service Management Gets Social

IT Service Management Gets Social

By Phil Wainewright on February 15, 2011

Despite the growing use of social media within enterprises for collaboration — and externally as a customer service and marketing tool — there have been few examples of its use to speed up response times and efficiency among IT service…

Posted in Featured Posts, Trends & Concepts | Tagged collaboration, Facebook, itsm, servicenowcom, Social

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