Beyond CRM
We should start discussing what’s beyond CRM. I chose the word beyond advisedly. CRM is far, far from dead or even in decline so after would be completely incorrect. But CRM has already changed so much that it may be time for a rethink. Also, many of the tangential technologies that have turbocharged CRM in […]
It’s getting lonely at club
Sales people and their managers should be celebrating the economic gains of the last few years but for many of them the gains may be illusory. In a new report compiled by CSO Insights, “Running Up the Down Escalator,” there’s evidence that these will not be remembered as the good old days in selling. According […]
Can you accelerate a sale?
I haven’t sold for a living in almost 20 years but then again as an independent analyst I am always selling my ideas. I’ve also studied selling for a long time both as a rep and now as someone who tries to understand how we apply technology to a very human-to-human process; I think my […]
Chatter to Become the Primary Salesforce Interface
I flew home from Microsoft Convergence in New Orleans arriving back in Boston around 9:00 PM last Thursday. I was tired from capturing a week’s worth of information from the Microsoft fire hose for the previous four days. But on Friday a Tsunami named Salesforce.com blew into town to inaugurate a world tour trumpeting the […]
Microsoft’s Online Introduction
Microsoft did some smart things last week when it announced its Dynamics CRM Online service. Most of the headlines will focus on the teaser rate or introductory pricing of only $34 per seat-month for 12 months. Until June, users of Oracle CRM On-Demand and Salesforce who switch will have an added inducement of up to […]
