
Hillsborough County Tax Collector – a Malcolm Balridge candidate
I groaned when I entered the place looking for a replacement driver’s license (had lost my wallet in Paris couple of days prior). My ticket number was in the 600s, there was a mass of humanity. I was prepared to stay a few hours. 20 minutes later my number came up. 5 minutes later the […]
Solar Highway
“Each 12-by-12-foot Solar Roadway panel would produce about 7,600 watt-hours a day, based on an average of four hours of sunlight. At that rate, a one-mile stretch of four-lane highway could power about 500 homes. “If we could ever replace a…
The science – and speculation – behind the Adidas Jabulani
Sure, it has been controversial especially with goalkeepers but an impressive amount of research has/is going into the official ball of The World Cup. First, off Popular Science last December wrote this about the ball “Jabulani takes another step towards perfection with just eight EVA and TPU panels that provide a 70% larger striking surface […]

A car for the blind
In my new book in a chapter on interfaces I describe how the auto industry is years ahead of the software industry in non-keyboard, mouse driven user interfaces. Some of the haptic, audio and other interfaces have been adapted to a car for the blin…

The GoGo inflight Wi-Fi
I have been languishing short of the dubious milestone of 3 million Delta lifetime miles for a couple of years now – having moved most of my business to Southwest. This year I am poised to reach it – not because of any Delta promotions or better service. But because of the GoGo service now […]