By R "Ray" Wang on October 21, 2013
tibbr Continues To Show Momentum In Customer Adoption And Addition Of Key Enterprise Social Features On October 14th to 17th 2013, the Tibbr enterprise social crowd mingled with the core Tibco faithful at this year’s TUCON 2013 user conference in Las Vegas. (An analysis of the broader Tibco announcements can be found from my colleague […]
Posted in Technology / Software | Tagged 2013, Apps Strategy, Cathay Pacific, Chief Collaboration Officer, Chief Customer Officer, Chief HR Officer, Chief information officer, Chief Marketing Officer, CIO, Cloud, CMO, collaboration, collaboration software, e20, e2conf, early adopters, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise social networks, enterprise software, enterprise strategy, ESN, event report, future of work, Google Drive, Interport Police, Jive Software, KPN, Microsoft SharePoint, Moxie, Mzinga, News Analysis, Nielsen Company, partnerships, R "Ray" Wang;, rwang0, schneider electric, socbiz, social business, Social Business Software, Social Enterprise, social enterprise apps, social technologies, Software Insider, SoftwareInsider, t-mobile, The Men's Warehouse, The Nielsen Company, Thomson Reuters, tibbr, Tibco, TIBCO Software, Tibco Tibbr, user conference, user event, users, vendor events, vendor strategy, yammer, Yellow Pages Group
By R "Ray" Wang on June 12, 2013
Forward And Commentary Constellation Research pioneered the complete set of front office and back office use cases for social business in 2010. This report provides insight into a key mega-area — lead to deal use cases. This best practices research report offers insight into two of Constellation’s primary research themes, the Next-Generation Customer Experience and […]
Posted in Business | Tagged Chief information officer, Chief Marketing Officer, Chief Revenue Officer, Chief Sales Officer, CIO, Constellation Research, Engage, engagement, Engagement Apps, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise software, Lead to deal, R "Ray" Wang;, Research Report, Research Summary, rwang0, sales, socbiz, social business, Social Business Software, social business strategist, Social Enterprise, social enterprise apps, Social Media, social sales insights, Software Insider, SoftwareInsider |
By R "Ray" Wang on October 7, 2012
On September 18, 2012, Pleasanton, CA based Spigit, a social innovation vendor acquired Crowdcast, a San Francisco based social business intelligence pioneer for an undisclosed sum. Crowdcast Founder/CEO Mat Fogarty and Chief Scientist Leslie Fine will join Spigit’s executive team as part of the acquisition. Crowdcast is backed by Menlo Ventures and Alsop Louie Partners. […]
Posted in Business | Tagged acquisition, acquisitions, collaboration, Constellation Research, crowdcast, crowdsourced R&D, Crowdsourcing, Data to Decisions, Decision Management, Decision Services, disruptive, disruptive technologies, Disruptive technology, enterprise applications, enterprise apps, Enterprise apps strategy, enterprise software, enterprise strategy, ideate, ideation, mergers, Mergers And Acquisitions, News Analysis, R "Ray" Wang;, rwang0, socbiz, social analytics, social business, Social Business Software, Social Enterprise, social enterprise apps, social intelligence, Software Insider, SoftwareInsider, Spigit
By R "Ray" Wang on September 24, 2012
Dreamforce Represents The Mecca For The “Art Of The Possible” In The Enterprise Whether Salesforce.com’s flagship conference at Moscone Center was the most attended conference (~48,000) or the most registered for event (~90,000), matters not. When examined in context of the magnitude of what was accomplished, the impact of this 10th annual event transcends attendance […]
Posted in Business, Featured Posts, Technology / Software | Tagged Apps Strategy, Business Transformation, business value, Chief Customer Officer, Chief information officer, Chief Marketing Officer, Chief Sales Officer, Chief Service Officer, CIO, Cloud, Cloud Computing, Cloud Wars, CMO, Consumer Tech, Consumerization of IT, CRM, customer engagement, Customer Experience, customer relationship management, customer relationship management (CRM), customer service, df12, Dreamforce, Engagement Apps, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, enterprise software, enterprise strategy, event report, future of work, Infor, Infor Global Solutions GmbH, Infor ION, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, next generation, Next generation apps, R "Ray" Wang;, rwang0, SaaS, socbiz, social business, Social CRM, Social Enterprise, social enterprise apps, social technologies, software as a service, Software Insider, SoftwareInsider, user conference, user event, vendor events, vendor strategy, workday |
By R "Ray" Wang on July 25, 2012
The Real-Time Hype Is Filled With Flaws The hype around big data, social media, and mobility has many folks imagining the real-time enterprise in the future of work, next generation customer experiences, matrix commerce, or the data to decisions journey. While real-time theoretically leads to quicker information and faster response times, the reality requires closer […]
Posted in Trends & Concepts | Tagged Business Analytics, business intelligence, customer engagement, Customer Experience, customer experience management, Decision Services, disruptive technologies, Disruptive technology, Engage, engagement, Engagement Apps, Enterprise 2.0, enterprise software, enterprise strategy, From Transaction To Engagement, future of work, R "Ray" Wang;, rwang0, socbiz, social business, Social Business Software, social business strategist, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, Social Media, social support, Software Insider, SoftwareInsider, Tuesday's Tip
By R "Ray" Wang on June 17, 2012
Social Business Adoption Dependent On Employee Adoption Social business is more than a technology decision. Many eager early adopters face challenges in adoption past the initial core team. As we move from eager early adopters to ubiquitous usage, an examination of some organizations who have failed at internal social business reveals a five common barriers […]
Posted in Business | Tagged activity streams, adoption, Apps Strategy, best practices, change, Change Management, CIO, collaboration, collaboration software, Constellation Research, early adopters, Engage, engagement, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise collaboration, enterprise software, enterprise strategy, future of work, gamification, R "Ray" Wang;, rwang0, socbiz, social business, Social Business Software, social business strategist, social commerce, Social Enterprise, social enterprise apps, Social Media, Software Insider, SoftwareInsider, Tuesday's Tip |
By R "Ray" Wang on May 21, 2012
Social Media Moves From Ubiquitous Usage To Relevant Rationalization Have we hit a social media plateau? In recent client conversations on usage of social media, the trendsetters appear to be “socialed out”. Most early adopters seem to be overwhelmed with their personal (Facebook, Google+), corporate (Yammer, Jive, Chatter, SharePoint), and professional (LinkedIn) social networks. In […]
Posted in Trends & Concepts | Tagged adoption, Apps Strategy, business drivers, business impact, business strategy, business technology, business value, Chief information officer, Chief Marketing Officer, Chief People Officer, CHRO, CIO, CMO, customer engagement, Customer Experience, customer experience management, customer relationship management, disruptive, Disruptive Tech Life Cycle, disruptive technologies, Disruptive technology, engagement, Engagement Apps, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Business Apps Vendors, enterprise class, Facebook, google, GooglePlus, Linked In, linkedin, Monday's Musings, R "Ray" Wang;, rwang0, socbiz, social analytics, social business, Social Business Software, social business strategist, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, Software Insider, SoftwareInsider
By R "Ray" Wang on March 19, 2012
Forward And Commentary Software ownership costs continue to escalate as vendors accelerate their efforts to capture support and maintenance revenues. Some vendors have gone to the extreme to eliminate third-party options for their customers. This best practices report examines three strategies to free up unnecessary costs to fund innovation and new projects. A. Introduction On […]
Posted in Business, Featured Posts, Technology / Software | Tagged #techoptimization, 3PM, 3rd party maintenance, Apps Strategy, best practices, Bil of Rights, bill of rights, BMC, budgets, business value, business value framework, BVF, CEO, CFO, Chief Financial Officer, Chief information officer, Chief procurement officer, CIO, Cloud, Cloud Computing, Cloud options, CMO, Computer Associates, Constellation Research, Consumerization of IT, contract negotiations, contract strategy, COO, cost reduction, CRM, CTO, Customer Support, deployment options, disruptive, disruptive technologies, Disruptive technology, E-Commerce, Emerging Technologies, enterprise, Enterprise 2.0, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise architecture, Enterprise Business Apps, enterprise class, Enterprise Irregular, enterprise software, Enterprise Software Licensee Bill of Rights, enterprise strategy, Epicor, erp, ibm, Infor, Infor Global Solutions GmbH, Jive, license credits to new products, license fees, license management, license parking, license policy, license returns, lithium, maintenance, maintenance fees, microsoft, oracle, QAD, R "Ray" Wang;, Research Report, Research Summary, rimini street, rwang0, sap, SAS Institute, socbiz, social business, Social Business Software, Social CRM, Social Enterprise, social enterprise apps, social media monitoring, social support insights, socialbusiness, software as a service, software bill of rights, software contract reviews, software escrow, software licensing, software licesing and pricing, software mainteance, software maintenance, software ownership, software ownership lifecycle, software pricing, software revenue recognition rules, software trends, Spinnaker, technology budgets, Technology Optimization, Third Party Maintenance, user strategy, users, vendor strategy
By R "Ray" Wang on March 8, 2012
Forward And Commentary CMO’s seeking to avoid the desensitization that comes with the adoption of new media will want to quickly deploy the Five C’s of Customer Engagement. A. Introduction Social media effectiveness for brands and enterprises will rapidly mirror the trends that email and web sites experienced during the late 1990′s to early 2000′s. […]
Posted in Business | Tagged Apps Strategy, B2B, B2B E-commerce, B2C, B2C E-commerce, Chief Marketing Officer, CMO, Constellation Research, CRM, customer engagement, Customer Experience, customer experience management, CXP, E-Commerce, E-commerce survey, early adoptions, Enterprise apps strategy, marketing, marketing agencies, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, Next Generation Customer Experience, NextGen, NextGenCXP, Quark Summary, Quarks, R "Ray" Wang;, Research Summary, rwang0, social analytics, social business, Social Business Software, social campaign tracking, social commerce, Social CRM, social customer insights, Social Enterprise, social enterprise apps, social event management, social marketing insights, Social Media, social media monitoring, social sales insights, social service, social support, social support insights, social technologies |
By R "Ray" Wang on February 15, 2012
SAP’s First Consumer App Addresses A Key Consumer Concern At midnight pacific time, February 15th, SAP launched its first ever consumer app – Recalls. This consumer app, downloadable for free on Apple’s app store, was developed from one of the world’s leading enterprise software companies (see Figure 1.) SAP’s first foray into the consumer world […]
Posted in Featured Posts, Technology / Software | Tagged analytics, Big Data, Business Analytics, Business by Design, Cloud, Cloud Computing, CoIT, Consumer apps, Consumerization of IT, customer engagement, Customer Experience, iOS, iPhone, mobile, mobile enterprise, Objective C, On Demand, Product Review, R "Ray" Wang;, rwang0, sap, SAP Recalls, social business, Social Business Software, social commerce, Social CRM, Social Enterprise, social enterprise apps, Software Vendors, vendor strategy |
