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social software

Device Ubiquity at Work and Play: Are We Ready?

Device Ubiquity at Work and Play: Are We Ready?

By Sameer Patel on August 15, 2011

Device ubiquity across home and work is the new item on the CIO’s to do list. Interesting stat in The Telegraph about how employees are more productive if they use their own gadgets: According to a YouGov survey, businesses who let employees use their own technology see productivity increases of up to 30 per cent. […]

Posted in Featured Posts, Technology / Software | Tagged enterprise software, HR, iPad, iPhone, Microsoft SharePoint, mobile enterprise, SaaS, social software

Hey, Look! I Wrote A Book!

Hey, Look! I Wrote A Book!

By Sandy Kemsley on May 15, 2011

Well, okay, I only wrote a chapter in it, but I didn’t realize until today that my name was on the front cover, too. I’m looking forward to getting my hands on a copy of it to read all the other contributions, it looks like a good lineup of social BPM papers. My chapter is […]

Posted in Technology / Software | Tagged BPM, Business process management, modeling, social software

Social Business Solution Vendors

Social Business Solution Vendors

By Michael Fauscette on May 2, 2011

I keep a list of all of the social software vendors I talk to and as I was updating it this morning I realized that it might prove useful to provide it here. Now it’s certainly not ranked in any…

Posted in Featured Posts, Technology / Software | Tagged Social CRM, social marketing, social software | 5 Responses

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.

By Zoli Erdos on April 25, 2011

Paul Greenberg did.  Simon is off doing X-Factor instead   Joke apart,  if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions.  If you follow Paul’s annual CRM […]

Posted in Technology / Software | Tagged American Idol, application software, contest, CRM, CRMIDOL, influencers, marketing, Paul Greenberg, social software

Social Media - nouns but no verbs

Social Media – nouns but no verbs

By Sig Rinde on April 6, 2011

Practical use of Information Technology seems to follow the same maturity trajectory as languages. But being a young phenomena IT still has a way to go: It has the words in place, i.e. the data model is often precise enough,…

Posted in Trends & Concepts | Tagged brp, enterprise software, Facebook, linkedin, Noun, social business, Social Media, social software, Twitter

Knowledge Management, Social Media, Social BPM and Control

Knowledge Management, Social Media, Social BPM and Control

By Sandy Kemsley on March 17, 2011

TweetThe term “knowledge management” has been used – and misused – in many different ways over the years, but I agree with Jonathan Reichental’s definition of it as the identification, retention, effective use and retirement of institutional insight. I really, really agree with his further insights about knowledge management in the age of social media: […]

Posted in Trends & Concepts | Tagged BPM, Business process management, modeling, social software

Innovative recruitment practice

Innovative recruitment practice

By Thomas Otter on February 15, 2011

(Cross posted on my Gartner blog). Atlassian is an Australian software vendor, active in the social software and developer tools space. I’ll leave the product evaluations to folks like Nikos Drakos, Tom Austin and Jeff Mann but I would like to call them out for something else. I have been watching the company from afar […]

Posted in Business, Featured Posts | Tagged Atlassian, australia, Dan Pink, employee brand., gartner, HR, HR Technology, recruiting, social software, Wiki | 1 Response

Appian Tempo

Appian Tempo

By Sandy Kemsley on February 9, 2011

I had a chance for an advance briefing of Appian’s Tempo release last week; this is a new part of the Appian product suite that focuses on mobility, cloud and social aspects of BPM for social collaboration. This isn’t a standalone social collaboration platform, but includes deep links into the Appian BPM platform through events, […]

Posted in Technology / Software | Tagged appian, BPM, Business process, Business process management, Cloud, modeling, social software

Social Business and the Command & Control Excuse

Social Business and the Command & Control Excuse

By Sig Rinde on February 8, 2011

A few days ago I had the usual pleasure of reading one of Euan’s posts, where there was one paragraph that triggered something in my mind: “On the same day I get an email from a senior official in a government job saying “I’m beginning to think that the inherently democratic nature of social media […]

Posted in Trends & Concepts | Tagged Accountability, command & control, E 2.0, Organization, social business, Social Media, social software

Three tips for Social CRM adoption

Three tips for Social CRM adoption

By Michael Krigsman on January 28, 2011

Veteran journalist Peter Coffee, who now works for Salesforce.com, asked me for three points that enterprise buyers should consider when introducing social CRM into an organization.

Posted in Business, Technology / Software | Tagged CRM, DNA, Dreamforce2010, Peter Coffee, salesforce.com, social business, social software | 3 Responses

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