Device Ubiquity at Work and Play: Are We Ready?
Device ubiquity across home and work is the new item on the CIO’s to do list. Interesting stat in The Telegraph about how employees are more productive if they use their own gadgets: According to a YouGov survey, businesses who let employees use their own technology see productivity increases of up to 30 per cent. […]
Hey, Look! I Wrote A Book!
Well, okay, I only wrote a chapter in it, but I didn’t realize until today that my name was on the front cover, too. I’m looking forward to getting my hands on a copy of it to read all the other contributions, it looks like a good lineup of social BPM papers. My chapter is […]
Social Business Solution Vendors
I keep a list of all of the social software vendors I talk to and as I was updating it this morning I realized that it might prove useful to provide it here. Now it’s certainly not ranked in any…
Simon Cowell Left American Idol to Launch CRM Idol. But He Did Not Make the Final Cut.
Paul Greenberg did. Simon is off doing X-Factor instead Joke apart, if you are in the CRM business, or interested in CRM, or even just social software, chances are you’ve heard of Paul Greenberg. Simply said, he is the Godfather of CRM. And Godfathers get to make decisions. If you follow Paul’s annual CRM […]
Social Media – nouns but no verbs
Practical use of Information Technology seems to follow the same maturity trajectory as languages. But being a young phenomena IT still has a way to go: It has the words in place, i.e. the data model is often precise enough,…
Knowledge Management, Social Media, Social BPM and Control
TweetThe term “knowledge management” has been used – and misused – in many different ways over the years, but I agree with Jonathan Reichental’s definition of it as the identification, retention, effective use and retirement of institutional insight. I really, really agree with his further insights about knowledge management in the age of social media: […]
Innovative recruitment practice
(Cross posted on my Gartner blog). Atlassian is an Australian software vendor, active in the social software and developer tools space. I’ll leave the product evaluations to folks like Nikos Drakos, Tom Austin and Jeff Mann but I would like to call them out for something else. I have been watching the company from afar […]
Appian Tempo
I had a chance for an advance briefing of Appian’s Tempo release last week; this is a new part of the Appian product suite that focuses on mobility, cloud and social aspects of BPM for social collaboration. This isn’t a standalone social collaboration platform, but includes deep links into the Appian BPM platform through events, […]
Social Business and the Command & Control Excuse
A few days ago I had the usual pleasure of reading one of Euan’s posts, where there was one paragraph that triggered something in my mind: “On the same day I get an email from a senior official in a government job saying “I’m beginning to think that the inherently democratic nature of social media […]
Three tips for Social CRM adoption
Veteran journalist Peter Coffee, who now works for Salesforce.com, asked me for three points that enterprise buyers should consider when introducing social CRM into an organization.
