Ten years of social BPM
Ten years ago today, I gave my first public presentation on social BPM, “Web 2.0 and BPM”, at the now-defunct BPMG Process 2006 conference in London: Web 2.0 and BPM from Sandy Kemsley The ideas from consumer social software that I proposed be integrated into BPM — software as a service, user-created processes, collaboration during […]
CRM and Brexit: teachable moment
The great thing about the software world that I spend so much time in is that it is very much a meritocracy, imperfect to be sure, but a place where merit is usually rewarded. That’s why the controversy over the Brits voting to leave the European Union seems so strange. In CRM terms, the decision […]
Endings and Beginnings
Almost ten years ago I did a slight career course change and moved from senior roles inside software companies to software market analyst. In that nearly ten years with analyst firm IDC, leading what has grown into a broad team of highly respected software market analysts, I have grown professionally and personally. For the first […]
Knowledge Work Incentives at EACBPM
June was a bit of a crazy month, with three conferences in a row (Orlando-London-DC) including two presentations at IRM’s BPM conference in London: a half-day workshop on the Future of Work, and a breakout session on Knowledge Work Incentives, which was a deep dive into one of the themes in the workshop. I put […]
PegaWORLD 2015 Keynote with @BrianSolis: Innovate or Die!
Brian Solis from Altimeter Group was the starting keynote, talking about disruptive technology and how businesses can undergo digital transformation. One of the issues with companies and change is that executives don’t live the way the rest of us do, and have to think of the shareholders first, but may not have sufficient insight into […]
Capital Raising Through Crowdfunding
Nicholas Doyle of DST gave a presentation on crowdfunding: an interesting topic to cover at a conference attended primarily by old-school financial services companies, who are the ones most likely to be radically disrupted by crowdfunding, but likely don’t see it coming. He started with a video from CraftFund — crowdsourced capital investment focused on […]
Proximity Marketing
Proximity marketing or hyperlocal marketing as it’s sometimes called, is on the upsurge this year. The fact that the smartphone market continues to grow with ~1.3B shipments in 2014 WW, and a CAGR of near 10% through 2018 (based on the IDC Smartphone Tracker) is a part of that of course, but also the technology […]
Some Non-Predictions for 2015
It’s that time of new year when you get deluged with analysts / bloggers predictions and prognostications. I join in most years, and of course there’s the IDC predictions process to contend with as well. This year I swore that I was skipping it. I’ve already done the new IDC “Futurescape” document and webcast with my […]
Transforming Data into Action – Part 3
In part three of the series we will focus on sources of data beyond in-house transaction data and data collected from social listening, and the impact of the Internet and Cloud Computing on both the distribution of data and the business models that are evolving around that data. Data brokers, that is, companies that aggregate […]
Social Business and Digital Strategy
Social business, collaboration, community and content, is there real business value tucked away in those words? Digital transformation, digital strategy and digital disruption, are businesses really feeling the pressure to do somethings differently and by changing can they be more competitive, grow faster and be more successful? What’s different today that would help businesses unlock […]
