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Subscription business model

Subscription Time at The Financial Times

Subscription Time at The Financial Times

By Denis Pombriant on September 29, 2014

Zuora, the subscription billing and payments company and the Financial Times of London announced a deal today in which the Times will use Zuora to help manage its subscription business. Two interesting paragraphs from an article in Computerworld UK stand out: “The organisation has invested heavily in its digital strategy in recent years amidst a […]

Posted in Business, Featured Posts | Tagged Financial Times, Subscription business model, Times, Zuora | 1 Response

Using Feedback Loops to Manage Subscription Business

Using Feedback Loops to Manage Subscription Business

By Denis Pombriant on March 26, 2014

Measure, iterate, scale Everyone in business claims to want to listen to the voice of the customer; it’s a non-controversial issue.  But the approaches are all over the map.  There is little consistency and, truthfully, many vendors do a poor job of it.  Capturing customer feedback has always been a challenge for conventional vendors because […]

Posted in Business, Featured Posts | Tagged Feedback, Iteration, Subscription business model

The Order to Cash Subscription Process

The Order to Cash Subscription Process

By Denis Pombriant on March 5, 2014

Subscription companies face many of the same challenges that more conventional companies face but the nature of these businesses puts an entirely different spin on the challenges.  All companies have to acquire new customers, make products and price them attractively without leaving money on the table.  Also, once a product is purchased, a company needs […]

Posted in Featured Posts, Technology / Software | Tagged accounting, order to cash, Revenue, Subscription business model | 1 Response

Zuora, Intacct Deal a Sign of Things to Come

Zuora, Intacct Deal a Sign of Things to Come

By Denis Pombriant on February 14, 2014

We’re beginning to see an important differentiation, even a schism, in the enterprise software industry.  It’s been building up for the last seven years and it will burst onto the scene tied in a bow this year.  It’s the separation between conventional software suites and platforms and it is most vividly explained by front to […]

Posted in Business, Featured Posts, Technology / Software | Tagged force.com, Intacct, salesforce.com, Subscription business model, Zuora | 1 Response

Subscriptions in the Enterprise

Subscriptions in the Enterprise

By Denis Pombriant on January 22, 2014

If this is going to be the year of the platform that I discussed last time, it will also be the year of the subscription business model.  This is, I hope, the last time I drag out the “year of” phrase attached to anything significant unless it’s the year of MY Tesla and that’s highly […]

Posted in Business, Featured Posts | Tagged Subscription business model, zipcar

Re-imagining Business Processes Drives First Mover Advantage

Re-imagining Business Processes Drives First Mover Advantage

By Denis Pombriant on September 19, 2013

It’s easy to be blinded by the obvious.  It happens in business all the time, something is right in front of you but you attribute its effect to a different cause.  I see this most typically when observing a paradigm shift — the reason for the shift is not always the obvious causative agent. For […]

Posted in Business, Featured Posts | Tagged salesforce.com, Subscription business model, Zuora

The Subscription Culture

The Subscription Culture

By Denis Pombriant on September 12, 2013

I have been writing about the subscription economy for five years and I have enjoyed my ringside seat following this latest and most important disruption of our time.  The subscription business model, and not CRM per se, is the disruption that got Salesforce going and changed the front office software industry entirely. Today we’re well […]

Posted in Business, Featured Posts | Tagged salesforce.com, Subscription business model, subscription economy, Zuora

Spend Matters PRO -- Advancing Procurement Publishing Distinction with Tales From the Launch Pad

Spend Matters PRO — Advancing Procurement Publishing Distinction with Tales From the Launch Pad

By Jason Busch on June 8, 2012

Roughly three weeks ago, we quietly launched Spend Matters PRO in beta. Frankly, we saw a large hole in where we believe research in the procurement (and related areas) needs to be going. To us, Spend Matters PRO contains the frequent,…

Posted in Business | Tagged Spend Matters PRO, Subscription business model

The Subscription Imperative Revisited

The Subscription Imperative Revisited

By Denis Pombriant on August 26, 2011

As often happens in evolutionary systems, availability precedes demand.  That’s a complicated way to say that we build products then figure out what they’re good for.  It’s not that innovators develop things willy-nilly, but no matter how well thought out an innovation is, the marketplace has the last word on its utility.  When we speak […]

Posted in Featured Posts, Technology / Software | Tagged accounting, billing, economics, Subscription business model, subscription economy, technology, Zuora

Zuora and NetSuite in Best-of-Breed Alliance

Zuora and NetSuite in Best-of-Breed Alliance

By Denis Pombriant on May 11, 2011

Yesterday Zuora, the billing and payment solution company for subscription businesses did a smart thing, at least I think so.  At NetSuite’s user meeting, SuiteWorld, Zuora chief Tien Tzuo announced that his trademark product is now pre-integrated with NetSuite’s financials.  But that wasn’t what’s smart, only the thing that enabled the thing that is smart. […]

Posted in Featured Posts, Technology / Software | Tagged CRM, netsuite, nsw11, salesforce, salesforce.com, Subscription business model, SuiteWorld, Tien Tzuo, z-netsuite, z-suite, Zuora | 1 Response

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