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subscription economy

Reinventing After-Sales Service In A Subscription Economy World

Reinventing After-Sales Service In A Subscription Economy World

By Louis Columbus on November 9, 2018

91% of manufacturers are investing in predictive analytics in the next 12 months, and 50% consider Artificial Intelligence (AI) a major planned investment for 2019 to support their subscription-based business models. New subscription business models and smart, connected products are freeing manufacturers up from competing for one-time transaction revenues to recurring revenues based on subscriptions. […]

Posted in Business, Featured Posts, Technology / Software, Trends & Concepts | Tagged Digital Disruption, Internet of Things, IoT, Louis Columbus' blog, Manufacturing, services revenue, subscription economy

Congratulations, It’s Over, What’s Next?

Congratulations, It’s Over, What’s Next?

By Denis Pombriant on December 14, 2015

Forbes has an interesting post by Tien Tzuo, CEO of Zuora and one of the leaders of the subscription revolution in which he discusses the coming of age of the subscription economy. Coming of age might sound like a contradiction to say the least—where has everyone been for the last couple of decades? Subscriptions are […]

Posted in Trends & Concepts | Tagged climate, CRM, Current Affairs, Forbes, Paris, subscription economy, technology, Tien Tzuo, Zuora

Subscribed 2015

Subscribed 2015

By Denis Pombriant on June 4, 2015

There is no better company to look at to get a sense of the future of technology in business and society than Zuora. This might surprise many people because companies like Oracle, Microsoft, and Salesforce might come to mind more readily. To one degree or another those companies feature their products and services, which are […]

Posted in Business, Featured Posts | Tagged #Subscribed15, #Subscribed2015, CRM, RBM, Relationship Business Management, Subscribed, subscription economy, Tien Tzuo, Z-Insights, Zuora

Zuora Pads Its War Chest

Zuora Pads Its War Chest

By Denis Pombriant on March 11, 2015

Zuora announced a funding round worth $115 million today including investors Wellington Management Co., BlackRock, Premji, and Passport Capital as well as some investors from earlier rounds. Calling it a mini-IPO, CEO Tien Tzuo said the company will behave more like a public company from now on as we await the inevitable reality of an IPO. […]

Posted in Business, Featured Posts | Tagged BlackRock, CRM, Passport Capital, Premji, sftc, subscription culture, subscription economy, Wellington Management Co., Zoura | 2 Responses

A Sub-Ledger for the Hybrid Enterprise

A Sub-Ledger for the Hybrid Enterprise

By Denis Pombriant on May 7, 2014

There is a business problem that comes up in the life of every company and these days, it seems that a lot of companies face it at once. It’s the question of how to transition from one business model to another without clobbering your current revenue flow. Even if a company’s executives really want to […]

Posted in Featured Posts, Technology / Software | Tagged accounting, CRM, subscription economy, Zuora

The Subscription Culture

The Subscription Culture

By Denis Pombriant on September 12, 2013

I have been writing about the subscription economy for five years and I have enjoyed my ringside seat following this latest and most important disruption of our time.  The subscription business model, and not CRM per se, is the disruption that got Salesforce going and changed the front office software industry entirely. Today we’re well […]

Posted in Business, Featured Posts | Tagged salesforce.com, Subscription business model, subscription economy, Zuora

Zuora User Meeting

Zuora User Meeting

By Denis Pombriant on October 2, 2012

Believe it or not some things that happened in San Francisco last week had little to do with Dreamforce.  Amazing that I’m just getting to that now.  Some vendors in the Salesforce ecosystem used the proximity of mutual customers to hold their own user meetings and if they weren’t exactly meetings within meetings, they were […]

Posted in Technology / Software | Tagged Dreamforce, erp, subscription economy, Zuora

The Subscription Model’s Role in the Economy

The Subscription Model’s Role in the Economy

By Denis Pombriant on June 11, 2012

Recent economic news is lousy.  The Eurozone can’t seem to decide on the fundamental question the robber asked, “Your money or your life?” and indecision is cascading across the globe in the form of slow or no growth.  It’s as if we’re choosing slow death, boiling our own frog.  Unemployment rates are either high or […]

Posted in Business, Featured Posts | Tagged economics, subscription economy, Zuora | 2 Responses

(There’s No) Accounting for the Subscription Economy

(There’s No) Accounting for the Subscription Economy

By Denis Pombriant on March 5, 2012

You may remember the subscription economy from previous posts.  It’s one way to make sense of cloud computing and the many new and very different ways of doing business on the Internet.  We’re most familiar with software as a service and how different it is from conventional licenses; so familiar in fact that I don’t […]

Posted in Business, Featured Posts | Tagged CRM, economics, MRR, recurring revenue, salesforce, subscription, subscription economy, Tien Tzuo, Zuora

2011 Say Bye-bye!

2011 Say Bye-bye!

By Denis Pombriant on December 15, 2011

Every year around this time I write two columns one on the year that was and another on what I expect the new year to bring.  There is no methodology for this process and I believe this lack of method is important.  I take a blank screen and fill it up with what has been […]

Posted in Featured Posts, Trends & Concepts | Tagged 2011bye, benioff, Bob Lutz, Cloud Computing, CRM, CRM Idol, curation, Dreamforce, economics, OpenWorld, oracle, salesforce, Steve Jobs, subscription economy, Time Magazine

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