By Paul Greenberg on January 15, 2016
C Murphy A lot of you just came back from CES — and were glad you went — or are really glad you’re back. Each year, a huge number of us attend trade shows — either just attend or exhibit or find another way to participate, in the hope that we will get some serious […]
By Michael Coté on January 13, 2016
Figuring out the market for PaaS has always been difficult. At the moment, I tend to estimate it at $20-25bn sometime in the future (5-10 years from now?) based on the model of converting the existing middleware and application development market. Sizing this market has been something of an annual bug-bear for me across my […]
By Michael Coté on January 4, 2016
So here we are, as of this writing a good twenty-nine years after the “hatchet job,” and Kodak has declared bankruptcy. The once-humming factories are literally being blown up, and the company’s brand, which Interbrand had valued at $14.8 billion in 2001, fell off its list of the top one hundred brands in 2008, with […]
By Paul Greenberg on June 24, 2015
I like stories with good endings – even better with good endings that imply great futures. Back in 1996, there was a great story at the Olympics that led to all kinds of nice things (see story below.) More recently, and once again, at the Lithium LiNC 2015 user conference, where 850 people enjoyed life […]
By Paul Greenberg on February 11, 2015
The CRM Watchlist 2015 Elites is a small group with a huge impact. Yesterday, we looked at Microsoft, and today, we take a look at the littlest of the four: PROS. Let ‘er rip.
By Paul Greenberg on January 27, 2015
The 4th annual Lifetime Achievement Award goes to the institution which, historically, might have had the most impact on the CRM industry. That would be CRM Magazine. Find out why.
By Paul Greenberg on January 19, 2015
Finally, we have the winners of the 2015 CRM Watchlist. This year, it was tougher than ever to win, but these companies have what it takes to make a big impact on the markets they play in.
By Paul Greenberg on January 8, 2015
What is the state of customer engagement? What kind of framework needs to be created to help businesses achieve that engagement? It starts here with the 2015 agenda for customer engagement.
By Paul Greenberg on February 17, 2014
The CRM Watchlist 2014 winners have been harder than ever to characterize. But there are some vendors who, for example, provide product suites that won so I created the Suites category. Today, we look at CRMnext, Infor and NetSuite and Wednesday, SAP a…
By Paul Greenberg on February 4, 2014
We move on to the CRM Watchlist 2014 Elite specialists – Blackbaud, Infusionsoft, Xactly. They each dominate their market, they each have a culture to be proud of and…other things. Read on to see what they are doing and what they should be.