• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

Technical support

Sprint Needs to Step Up: Android/Evo Error Messages

Sprint Needs to Step Up: Android/Evo Error Messages

By Jeff Nolan on October 18, 2010

Back in July I dumped my iPhone for a new Evo from Sprint. I have enjoyed the phone (yeah the battery life sucks) and services (LOVE the mobile hotspot functionality!) however there has been a single persistent problem that has been causing me grief and it’s time for Sprint to step up and fix it. […]

Posted in Technology / Software | Tagged android, evo, htc evo, sprint, Technical support, Uncategorized | 15 Responses

Web brands, get your house in order

Web brands, get your house in order

By Phil Wainewright on September 21, 2010

Every time there’s a Twitter hack, every time there’s a Google privacy snafu, it hurts the credibility of cloud providers that are trying to build the confidence of the business world and the public at large.

Posted in Technology / Software | Tagged google, Technical support, Twitter, web brands

About that Second “S” in SaaS – Awesome Service

About that Second “S” in SaaS – Awesome Service

By Zoli Erdos on June 28, 2010

”There is an app for that” – say the Apple commercials.  “There is a plugin for that” – was my conclusion, while lookin for the rigth tools to move the Enterprise Irregulars blog to WordPress a few months ago.  Seriously.  The WordPress ecosystem is simply amazing, things that a few years ago required messing with […]

Posted in Business | Tagged blogging, Customer Support, Enterprise Irregulars, FeedBurner, feedwordpress, hybrid news theme, Hybrid Theme, Open source, plugins, pressharbor, support, Technical support, web hosting, wordpress | 2 Responses

So You Bought a JooJoo – How Will it be Serviced?

So You Bought a JooJoo – How Will it be Serviced?

By Zoli Erdos on April 2, 2010

I know, it’s crazy to talk about the JooJoo (formerly known as CrunchPad) a day before the iPad is released.  But the majo gadget blogs do, having received a test unit – and that in itself is a bit of a PR coup for JooJoo.  They should enjoy it while it last.   Too bad it […]

Posted in Business | Tagged App Store, apple, brands, customer service, Dell, FusionGarage, iPad, JooJoo, Technical support | 1 Response

Monday’s Musings: Decoupling Support From Maintenance - What Apps Vendors Can Learn From Microsoft Dynamics

Monday’s Musings: Decoupling Support From Maintenance – What Apps Vendors Can Learn From Microsoft Dynamics

By R "Ray" Wang on March 8, 2010

Who Says Support Has To Be Bundled With Maintenance?
About a decade back, vendors would offer support and maintenance as two separate line items on their contracts.  Support would run about 5 to 10% the license fee and so would maintenance.  Keep in mind, average support and maintenance fees were under 15% back then.  Here’s a […]

Posted in Featured Posts, Technology / Software | Tagged 3PM, 3rd party maintenance, Apps Strategy, choice, contract negotiations, contract strategy, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, enterprise collaboration, enterprise software, erp, maintenance, maintenance fees, Maintenance Hike, Microsoft Dynamics, Microsoft Dynamics AX, Microsoft Dynamics Convergence, MIcrosoft Dynamics CRM, MIcrosoft Dynamics ERP, Microsoft Dynamics GP, Microsoft Dynamics NAV, Microsoft Dynamics SL, predictability, software as a service, Software Ecosystems, software escrow, software licensing, software licesing and pricing, software maintenance, software ownership lifecycle, software pricing, support, Technical support, value | 2 Responses

Oootsourcing done right?

Oootsourcing done right?

By Mark Crofton on February 16, 2010

Being a good Manhattanite, I’m a ZipCar member/customer. Just had to call customer service because I had an outstanding balance (hey, it’s call “float” – learned this thanks to my fancy MBA). Anyway, I just called the customer support line and a very friendly woman answered the phone and helped me quite quickly. Turns out […]

Posted in Business | Tagged Call centre, Canada, customer service, Outsourcing, Technical support | 1 Response

Facebook - #FAIL in Customer Service - Bad Process, BAD Process

Facebook – #FAIL in Customer Service – Bad Process, BAD Process

By Paul Greenberg on January 29, 2010

As you well know, I’m not a big fan of the frantic efforts of Facebook to treat its members like assets rather than like customers.  The problem is that while it might be nice to attribute all their errors to the blinding desire of Mark Zuckerberg to capture revenue in some way – including using […]

Posted in Featured Posts, Technology / Software | Tagged customer service, Facebook, Hall of Lame, Notable Stories, Online Communities, Social network, Technical support | 2 Responses

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • Zoho Show integrates with Zoho Sprints: Gather project insights through visually compelling reports
  • How organizations can celebrate Employee Appreciation Day virtually
  • Does payroll processing fall under the HR department?
  • Introducing Pop-Ups and Banners in PageSense
  • Zoho Recruit – The G2 Chartbuster
  • The Periodic Table of Marketing Extensions
  • 11 Email marketing best practices for 2021
  • Popular software systems used by HR professionals
  • Why choose TransMail for your transactional emails?
  • Are Tuesdays really the best days to send emails?
  • 7 ways to manage team inboxes like a pro
  • Remove unnecessary error lines and improve language skills? We did both.
  • Top trends that will shape the global workforce in 2021
  • 7 ways to strengthen your relationship with your customer
  • How digital marketers intend to optimize email marketing in 2021

EI Tweets

My Tweets

Popular Posts

  • 10 Charts That Will Change Your Perspective Of Microsoft Azure’s Growth
  • Securing Machine Identities Needs To Be A Top Cybersecurity Goal In 2021
  • Workday and Peakon. My take.
  • Three types of GUIs - past, present and the future
  • Strategy, Business Model, and Who's Your Customer
  • 10 Ways People Find Relevant Information
  • 10 Ways AI Is Improving Cannabis Yields And Security
  • A Memo regarding Corporate Social Media policies

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: