• Home
  • Blog
  • Who We Are
  • Contact
  • Sponsors
Enterprise Irregulars
Smart Thinking for the Smart Enterprise
  • Featured Posts
  • Business
  • Technology / Software
  • Trends & Concepts
  • Startup Lessons

technology

Net Neutrality, Are We Losing the Battle?

Net Neutrality, Are We Losing the Battle?

By Michael Fauscette on March 10, 2014

I was working on some more research on business model innovation the other day and as I thought about the role of the Internet in business model disruptions over the past 15+ years, I couldn’t keep my mind from wondering back to something that has troubled me for the past couple of weeks, the proposed […]

Posted in Featured Posts, Trends & Concepts | Tagged Business Models, Comcast, Current Affairs, FCC, FTC, internet, ISP, net neutrality, Netflix, pay for play, social web, technology, Time Warner, Web 2.0, Web/Tech | 1 Response

Meeting Customer Expectations (Video)

Meeting Customer Expectations (Video)

By Michael Fauscette on December 20, 2013

Here’s another installment from my video recording session with the eCornell team, this time looking at customer experience and meeting customer expectations. I’ve written and talked about this for some time, so none of it should be particularly new. In…

Posted in Business | Tagged CRM, CX, eCornell, mobile, networked business, SaaS, socbiz, social business, Social CRM, Social Enterprise, social web, technology

Government Mass Surveillance Will Create a Surge in Technology Spend

Government Mass Surveillance Will Create a Surge in Technology Spend

By Basab Pradhan on November 11, 2013

How the NSA hacked Google in one simple graphic. Photograph: Washington Post The Guardian has a presentation called The NSA Files that is the most brilliant rich media presentation of a complex subject I have ever come across outside of a museum. So go read it, even if it is just to see the presentation. […]

Posted in Featured Posts, Technology / Software | Tagged google, government, National Security Agency, nsa, Surveillance, technology | 1 Response

Presentation: Getting Maximum Value from Your Customer Community Investment

Presentation: Getting Maximum Value from Your Customer Community Investment

By Michael Fauscette on August 23, 2013

The following slides are from a presentation I did on 8/20/13 at CRM Evolution conference in NYC.

Posted in Business, Technology / Software | Tagged Community, CRM, networked business, social business, Social CRM, Social Enterprise, social web, technology

Re-Imagining the Old Company Intranet

Re-Imagining the Old Company Intranet

By Jason Corsello on August 20, 2013

Every company has one, and, let’s be honest, the vast majority of them stink. I’m talking about the standard-issue (and still industry standard) Company Intranet — typically, a collection of Web pages where companies stockpile resources like employee handbooks and policies, the company directory, health and benefit portals and other content that sees some activity […]

Posted in Featured Posts, Technology / Software | Tagged employee engagement, Intranet, Louis Vuitton, microsoft, technology, zappos | 1 Response

Building a Customer Experience Strategy

Building a Customer Experience Strategy

By Michael Fauscette on May 13, 2013

This sounds like an ambitious post and I guess it is, but let me say up front that there is no “one size fits all” answer to how to build a customer experience strategy. There are though, some things that you should consider and some tips that are working for some of my clients. What […]

Posted in Business, Featured Posts | Tagged CMO, Community, CRM, Culture, Customer, Customer Experience, CX, prospect, service, technology | 3 Responses

Cloud to Enterprise: Resistance is Futile

Cloud to Enterprise: Resistance is Futile

By Basab Pradhan on April 2, 2013

At the end of its Journey to the Cloud, will an enterprise still be running its own data center? Perhaps, but if it does, it will be much, much smaller. It will be the Private Cloud part of a Hybrid Cloud that will run only a small portion of enterprise workloads. On the other hand, […]

Posted in Featured Posts, Technology / Software | Tagged Cloud Computing, data center, Facebook, public cloud, technology | 3 Responses

Technology and the Effective Marketer (Part Two)

Technology and the Effective Marketer (Part Two)

By Michael Fauscette on March 25, 2013

In part two of this series I’ll focus on the comprehensive marketing technology solution and then in part 3 we’ll look at customer intelligence driven marketing, the customer data value chain and the technology that underpins that approach. One of…

Posted in Featured Posts, Trends & Concepts | Tagged applications, CRM, Customer, CX, marketing, SCRM, service, socbiz, solutions, strategy, techmarketer, technology

Technology and the Effective Marketer (Part One)

Technology and the Effective Marketer (Part One)

By Michael Fauscette on March 19, 2013

Marketing, more than most business functions, has seen a great deal of disruption and change over the past several years, fueled by the Internet, the social web, social media and social networks. The dramatic change in customer / prospect expectations…

Posted in Business, Featured Posts | Tagged CDO, CIO, CMO, Customer, CX, data, experience, intelligence, marketing, socbiz, Social, strategy, techmarketer, technology

I Want My Customer Data

I Want My Customer Data

By Basab Pradhan on March 6, 2013

For the last few years, I have been using Mint (mint.com) to keep track of our household expenses. My needs are very simple. I want to be able to answer simple questions like “How much are we spending on regular monthly expenses?” and “How much is going towards discretionary expenses like eating out?”. But I […]

Posted in Featured Posts, Technology / Software | Tagged Credit card, Customer data, Debit card, Merchant services, mint, technology | 1 Response

« PreviousNext »

feed mail facebook twitter linkedin

Partner Posts

zoho logo
  • What makes a remote employee successful?
  • Zoho Recruit + SkillSurvey: Better together
  • Zoho Show integrates with Zoho Sprints: Gather project insights through visually compelling reports
  • How organizations can celebrate Employee Appreciation Day virtually
  • Does payroll processing fall under the HR department?
  • Introducing Pop-Ups and Banners in PageSense
  • Zoho Recruit – The G2 Chartbuster
  • The Periodic Table of Marketing Extensions
  • 11 Email marketing best practices for 2021
  • Popular software systems used by HR professionals
  • Why choose TransMail for your transactional emails?
  • Are Tuesdays really the best days to send emails?
  • 7 ways to manage team inboxes like a pro
  • Remove unnecessary error lines and improve language skills? We did both.
  • Top trends that will shape the global workforce in 2021

EI Tweets

My Tweets

Popular Posts

  • 10 Ways AI And Machine Learning Are Improving Marketing In 2021
  • 10 Ways People Find Relevant Information
  • Workday and Peakon. My take.
  • 10 Charts That Will Change Your Perspective Of Microsoft Azure’s Growth
  • Strategy, Business Model, and Who's Your Customer
  • Who should be in charge of Enterprise 2.0?
  • Seven Things You Need To Know About IIoT In Manufacturing
  • Microsoft Leads The AI Patent Race Going Into 2019

Archives

Meta

  • Log in
  • Entries feed
  • Comments feed
  • WordPress.org

Authors

  • Anshu Sharma
  • Bob Warfield
  • Brian Sommer
  • Dave Kellogg
  • David Terrar
  • Denis Pombriant
  • Dion Hinchcliffe
  • Esteban Kolsky
  • Evangelos Simoudis
  • James Governor
  • Jason Corsello
  • Jason M. Lemkin
  • Louis Columbus
  • Michael Krigsman
  • Naomi Bloom
  • Paul Greenberg
  • Phil Fersht
  • R "Ray" Wang
  • Raju Vegesna
  • Ross Mayfield
  • Sameer Patel
  • Sandy Kemsley
  • Susan Scrupski
  • Thomas Otter
  • Tom Raftery
  • Vijay Vijayasankar
  • Vinnie Mirchandani
  • Zoli Erdos
Sponsored by: