Social Media: Threat to Democracy?
Courtesy Sue on Flickr Part way through the American election campaign, I realized I was living an illusion. I hadn’t seen a single piece of pro-Trump content on social media, despite his surging popularity. Since I wasn’t seeing this content in my feeds, I was pretty certain pro-Trump people weren’t seeing any of the Clinton […]
Dreamforce 2016 Post Two: The Recap
Dreamforce 2016 was as action packed as expected. To close this one out, I’ll recap the announcements and dig deeper into a few subjects that I mentioned in my 1st post. Salesforce Einstein was the big topic of course, but there were several other interesting announcements and even a few surprises. Before getting into the […]
Dreamforce 2016 – Post One
As I’m headed into another Dreamforce event I plan to keep you updated on the happenings this week. As usual Dreamforce promises to be a whirlwind of activity and a high energy event. I attend a lot of conferences and while it can be a grind sometimes, Dreamforce is usually a high point in the […]
Intelligent Applications
Businesses implement software for many different reasons, and to solve, or maybe more accurately help solve, a wide range of business problems. There are some common expectations though across many types of software. Automating business processes was a very prominent theme in the 1990’s, and even though it’s not the most prominent theme today, it […]
Data Driven Software Buying Decisions
We live in an information flooded world fueled by a constant state of “connected”. Businesses have tried for quite a long time to become “data driven”, so with the avalanche of data and ubiquitous connectivity you would think that supporting business decisions would be a routine approach at most companies. But, as all of you […]
Verizon Buys the “Door to the Internet”
Okay, it’s that old entrance that no one really uses anymore, but still, it’s news. I guess that’s not fair, apparently a billion people still go through that door every month including 600M on a mobile device. There was a time when…no, you don’t need another nostalgic post on Yahoo, it’s been done, and done, […]
Data Integration
In a recent G2 Crowd survey (May 2016, N = 347), 62.2% of the respondents reported that integrating data across multiple platforms was having an impact / high impact on their current business strategy. That answer was a tie for 2nd in the overall survey for impact on strategy, with only improving customer experience scoring […]
TrailheaDX
Salesforce held its first event just for software developers in San Francisco last week, TrailheaDX. Previously, the company relied on special sessions such as at Dreamforce to educate developers but Salesforce’s declared intention to train up to 100 million developers in its Salesforce Lightning development environment dictated taking additional action. The numbers vary but estimates […]
Integrating the Commerce Experience: Salesforce to Acquire Demandware
There’s a lot of good analysis coming out on Salesforce’s announcement last week on the intent to acquire Demandware and move into the commerce platform business. If you’re looking for some good reads, try this post by Paul Greenberg or this post from Ray Wang. I don’t intend to rehash what my colleagues have […]
Usability
Usability and overall user experience with a software product is one of the most significant factors in user satisfaction. At G2 Crowd, as a part of the product review process we capture 7 different satisfaction metrics including usability. The other metrics, ease of doing business, maintenance, meets requirements, net promoter (NPS), setup and support, will […]
