By Phil Fersht on February 18, 2015
NASSCOM’s Mumbai showpiece, India’s premier Leadership Forum, exuded an energy not seen since the recession. Now it’s time for India’s service stars to grasp their Digital opportunity like never before
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Events, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Sourcing Locations, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on January 19, 2015
60% of enterprise C-Suites are actively seeking to reduce their reliance on labor in their operations – but most are discovering they need to work smarter before they can work cheaper.
Posted in Business, Featured Posts | Tagged Analytics and Big Data, as a service, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, Global Business Services, Healthcare and Outsourcing, HfS, HfS Surveys: All our Survey Posts, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Phil Fersht, procurement, Robotic Process Automation, SaaS, SAP SuccessFactors, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things, Value Beyond Cost Study 2015, workday
By Phil Fersht on January 6, 2015
Ugh… What are we doing? We hate predictions. Predictions are lame, predictions are cheesie, predictions are either wrong, or just so generic that they could be automated every year with a “substitute this big trend for this one” script. Hey – that’s actually not a bad idea, so why not throw a bunch of trends […]
Posted in Business, Featured Posts, Technology / Software | Tagged Business Process Outsourcing (BPO), Cloud Computing, CRM and Marketing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, IaaS and BPaaS, IT Outsourcing / IT Services, PaaS, Robotic Process Automation, SaaS, Security and Risk, social networking, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things |
By Phil Fersht on November 7, 2014
As the As-a-Service Economy continues to emerge and evolve, it is the belief of HfS that the model will follow ten key tenets
Posted in Featured Posts, Technology / Software | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, Digital Transformation, Enterprise Irregulars, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, PaaS, Robotic Process Automation, SaaS, Sourcing Change Management, Talent in Sourcing, The As-a-Service Economy, The Internet of Things
By Phil Fersht on August 11, 2014
The business world is fundamentally shifting, but do our organizations really need to reinvent their operating models to stay ahead of the curve?
Posted in Trends & Concepts | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Captives and Shared Services Strategies, Cloud Computing, digital, Digital Transformation, digitaltransformation, Enterprise Irregulars, Global Business Services, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things
By Phil Fersht on August 1, 2014
Organizations have been trying to reduce their labor costs for decades, but something feels very different about the new Digital reality in which we operate.
Posted in Business, Featured Posts, Trends & Concepts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Digital Transformation, Enterprise Irregulars, Global Business Services, HfS Surveys: All our Survey Posts, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, mobility, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, social networking, Sourcing Change Management, Talent in Sourcing, The Internet of Things
By Phil Fersht on July 16, 2014
When we look at the future potential of BPO, one of the markets with the most untapped potential is that of supply chain services, which could be as large as $300 Billion in annual expenditure when today’s emerging offerings really begin to mature, and an increasing number of buyers have to tap into third party […]
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Engineering & Supply Chain Outsourcing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Knowledge Process Outsourcing & Analytics, PaaS, procurement, SaaS, Security and Risk, Sourcing Change Management, Talent in Sourcing, The Internet of Things
By Phil Fersht on June 17, 2014
A Digital talent crunch is coming and this could get ugly for some
Posted in Business, Featured Posts | Tagged Analytics and Big Data, Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, digital, Digital Transformation, Enterprise Irregulars, HfS Surveys: State of Outsourcing 2014, HfSResearch.com Homepage, HR Strategy, IaaS and BPaaS, IT Outsourcing / IT Services, Knowledge Process Outsourcing & Analytics, Outsourcing Advisors, PaaS, Robotic Process Automation, SaaS, Security and Risk, social networking, Talent in Sourcing, The Internet of Things
By Phil Fersht on May 8, 2014
HfS releases the 2014 Cloud Infrastructure Services Blueprint Report: Accenture, Amazon, HP, IBM and Wipro lead the pack
Posted in Featured Posts, Technology / Software | Tagged Buyers' Sourcing Best Practices, Cloud Computing, Enterprise Irregulars, HfS Blueprint Results, HfSResearch.com Homepage, IaaS and BPaaS, Industry-specific Outsourcing, Innovation in Outsourcing, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, PaaS, SaaS, Security and Risk, SMAC and Big Data, Sourcing Change Management, The Future of Outsourcing, The Internet of Things
By Phil Fersht on February 25, 2014
HfS launches the first Blueprint Report focused on Enterprise Mobility Services, where Infosys, Tech Mahindra, IBM and Accenture made the Winner’s Circle
Posted in Business | Tagged Business Process Outsourcing (BPO), Buyers' Sourcing Best Practices, Cloud Computing, Financial Services Sourcing Strategies, Global Business Services, Healthcare and Outsourcing, HfS Blueprint Results, HfSResearch.com Homepage, Industry-specific Outsourcing, Innovation in Outsourcing, mobility, The Future of Outsourcing, The Internet of Things
