Another United Odyseey
Despite being (or perhaps, because of being) a 2 million mile lifetime flyer on United, I generally do my best to try and avoid them. But once in while, routes being routes, I decide to give them a chance and see if things have improved. Silly me. Today’s odyssey begins in Hartford where what looked […]
InFullBloom’s 4th Anniversary — Where To From Here?
Celebrating Our 2010 Anniversary Over Dinner In The Languedoc-Roussillon, France I launched my blog about 4 years ago, 11-8-2009. In my wildest dreams, I never expected to attract so many loyal readers nor did I realize how much I would enjoy blogging. I so wish new readers could start at the beginning because I’ve been writing […]
In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Final Update
Istanbul Was Constantinople… Are you able to speak fluently a language other than your native one? Two such additional languages? Three? Four? Five? If you’re an American, you’re mostly answering no. How many of my American colleagues/followers are able to deliver a quality professional presentation in a language other than their native one? To participate in […]
In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #2
Istanbul Was Constantinople… In my first update from this amazing trip, I highlighted what we saw as outstanding performance by the concierge at The Ritz Carlton Istanbul in rescuing us when we got caught in the violent Taksim Park protests at the start of our vacation. But the logistics of that rescue were small potatoes compared with […]
In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #1
Istanbul Was Constantinople… From Our Hotel Window — Police Car Set Afire There’s an old sailor’s expression that “anyone can man the helm when the seas are calm.” More than just in boating, this observation describes so many aspects of our work and personal lives. When everything is going along as planned, when we’re not thrown any […]
Prepping For A Week In Silicon Valley
San Francisco Bay Area — #EnSW Heaven
I try to spend a week every year in Silicon Valley, meeting with vendors, catching up with colleagues, soaking up the atmosphere and drinking the very special water. On this year’s agenda are Cornerstone OnDemand (with a huge thanks for coming to the Valley), SAP and SuccessFactors, […]
Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience
Multiple Respected Research Survey Results Confirm Frequent Flyer Observations It’s official. In multiple respected customer experience research reports that cover the airline industry, the results are in. Despite the numerous attempts by CEO Jeff Smisek to gloss over the issue with increasingly slicked up, feel good, on board welcome ads, Continental’s customer satisfaction numbers have […]
Choice, Circumstance, Context: The Hilton Hotel & The Vagaries of the Customer Experience
For whatever reasons, the hospitality and travel industries are amazing for providing an endless fount of stories. These stories could almost be called, in a strategic sense, individually customized services discussions – but that resonate with other people. Of course, while it does feel like these are stories of things that happened to YOU– and […]
Monaco To Paris With Twitterscope Up
Provence, Toujours Provence You’ll have noticed that my last post went up on May 3rd, shortly after we left for two weeks vacation. Before I return to our regularly scheduled programming, to blogs on more or less professional topics, I wanted to say a few words about this vacation and its impact on my state of […]
Consultant travel revisited
Rawn Shah just started reading my book and came across a section I title “empty calories in infotech”. One of my roughly 20 examples of low-payback spend is IT consultant travel. Rawn works for IBM’s software group, but has plenty of colleagues on the services side (IBM, after all is the largest outsourcer in the […]
