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Conference Attendee Tips — Illustrated Journaling, Golden Age mysteries, Boat Shows and More

Conference Attendee Tips — Illustrated Journaling, Golden Age mysteries, Boat Shows and More

By Naomi Bloom on June 15, 2018

Naomi & Cousin Ronni Circa 1950 Yes, I’m retired, but that doesn’t mean that I’ve stopped learning — or attending conferences.  Whether it’s the annual Florida Watercolor Society convention, and Urban Sketchers event, Emily’s List conference, or the Agatha Christie International Festival, much of what I learned about making the most of my time at the […]

Posted in Trends & Concepts | Tagged best practices, HR Tech, HR Tech Conference, KSAOCs, Life After HRTech, Naomi's Speaking Engagements, travel, Vendor Briefings/Demos, workday

Another United Odyseey

Another United Odyseey

By Dave Kellogg on October 19, 2016

Despite being (or perhaps, because of being) a 2 million mile lifetime flyer on United, I generally do my best to try and avoid them.  But once in while, routes being routes, I decide to give them a chance and see if things have improved. Silly me. Today’s odyssey begins in Hartford where what looked […]

Posted in Trends & Concepts | Tagged rant, travel, United Airlines

InFullBloom’s 4th Anniversary — Where To From Here?

InFullBloom’s 4th Anniversary — Where To From Here?

By Naomi Bloom on November 11, 2013

Celebrating Our 2010 Anniversary Over Dinner In The Languedoc-Roussillon, France I launched my blog about 4 years ago, 11-8-2009.  In my wildest dreams, I never expected to attract so many loyal readers nor did I realize how much I would enjoy blogging.  I so wish new readers could start at the beginning because I’ve been writing […]

Posted in Trends & Concepts | Tagged Business Outcomes, disruptive technologies, Follow The Yellow Brick Road, HR Tech, Looking Back/Looking Forward, Reflections On Life, Simple Pleasures, Strategic HRMDS Planning, travel, Vendor Briefings/Demos, Vocabulary Shapes Our Thinking

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Final Update

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Final Update

By Naomi Bloom on June 21, 2013

Istanbul Was Constantinople… Are you able to speak fluently a language other than your native one?  Two such additional languages?  Three?  Four?  Five?  If you’re an American, you’re mostly answering no. How many of my American colleagues/followers are able to deliver a quality professional presentation in a language other than their native one?  To participate in […]

Posted in Trends & Concepts | Tagged best practices, Business Outcomes, performance management, Strategic HRM, travel | 1 Response

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #2

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #2

By Naomi Bloom on June 17, 2013

Istanbul Was Constantinople… In my first update from this amazing trip, I highlighted what we saw as outstanding performance by the concierge at The Ritz Carlton Istanbul in rescuing us when we got caught in the violent Taksim Park protests at the start of our vacation.  But the logistics of that rescue were small potatoes compared with […]

Posted in Business | Tagged best practices, Budapest, Business Outcomes, Danube, performance management, River cruise, Strategic HRM, travel | 4 Responses

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #1

In Search Of HRM/HRMDS/HR Tech “Best” Practices: Istanbul To Vienna — Update #1

By Naomi Bloom on June 11, 2013

Istanbul Was Constantinople… From Our Hotel Window — Police Car Set Afire There’s an old sailor’s expression that “anyone can man the helm when the seas are calm.”  More than just in boating, this observation describes so many aspects of our work and personal lives.  When everything is going along as planned, when we’re not thrown any […]

Posted in Trends & Concepts | Tagged best practices, Business Outcomes, performance management, Strategic HRM, travel | 1 Response

Prepping For A Week In Silicon Valley

Prepping For A Week In Silicon Valley

By Naomi Bloom on June 20, 2012

San Francisco Bay Area — #EnSW Heaven

I try to spend a week every year in Silicon Valley, meeting with vendors, catching up with colleagues, soaking up the atmosphere and drinking the very special water.  On this year’s agenda are Cornerstone OnDemand (with a huge thanks for coming to the Valley), SAP and SuccessFactors, […]

Posted in Business | Tagged Enterprise Irregulars, enterprise software, HRM Software, travel, Vendor Briefings/Demos

Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience

Best Practices: From First To Worst – Continental In A Post United World, Lessons In Next Gen Customer Experience

By R "Ray" Wang on March 2, 2012

Multiple Respected Research Survey Results Confirm Frequent Flyer Observations It’s official. In multiple respected customer experience research reports that cover the airline industry, the results are in.  Despite the numerous attempts by CEO Jeff Smisek to gloss over the issue with increasingly slicked up, feel good, on board welcome ads, Continental’s customer satisfaction numbers have […]

Posted in Business, Featured Posts | Tagged airlines, Arrogant CEOs, Atmosphere Research, Bruce Temkin, CEO, Constellation Research, Continental, Customer Experience, customer experience management, CXP, Failures, From First To Worst, From Worst To First, Henry Harteveldt, Jeff Smisek, Next Gen Customer Experience, R "Ray" Wang;, rwang0, social business, Social CRM, Social Enterprise, Social Media, social media monitoring, social service, social technologies, socialytics, Temkin Group, travel, United, United Airlines, United Holdings | 2 Responses

Choice, Circumstance, Context: The Hilton Hotel & The Vagaries of the Customer Experience

Choice, Circumstance, Context: The Hilton Hotel & The Vagaries of the Customer Experience

By Paul Greenberg on September 12, 2011

For whatever reasons, the hospitality and travel industries are amazing for providing an endless fount of stories. These stories could almost be called, in a strategic sense, individually customized services discussions – but that resonate with other people. Of course, while it does feel like these are stories of things that happened to YOU– and […]

Posted in Business | Tagged customer service, hotels, travel

Monaco To Paris With Twitterscope Up

Monaco To Paris With Twitterscope Up

By Naomi Bloom on June 5, 2011

Provence, Toujours Provence You’ll have noticed that my last post went up on May 3rd, shortly after we left for two weeks vacation.  Before I return to our regularly scheduled programming, to blogs on more or less professional topics, I wanted to say a few words about this vacation and its impact on my state of […]

Posted in Trends & Concepts | Tagged Aging, Holiday Thoughts, Looking Back/Looking Forward, Simple Pleasures, Social Technology, Strategic HRM, travel | 2 Responses

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