Research Summary: Artificial Intelligence Delivers Mass Personalization In Commerce
Why Mass Personalization Efforts Fail and Ten Simple Steps to Fix Them Over the past four decades, valiant attempts at personalization have failed due to the lack of relevant and intelligent automation. Moreover, expectations of consumers and prospects have only grown. The result – an expectations gap in personalization that manifests itself in fickler consumers […]
Why A Bi-Modal Approach to Digital Transformation Is Just Stupid
Multi-Modal Approach Key to Successful Digital Transformation Like fake news, the over hyped, bi-modal approach to IT and digital transformation is a flawed fallacy perpetuated by ivory tower, non-pragmatic legacy research firms. Lessons learned from successful digital transformation projects emphasize an organizational design comprised of six key virtual or physical teams (see Figure 1): Figure […]
Secrets Behind Building Any AI Driven Smart Service
AI Driven Smart Services Power The Future of IOT, CX, Future of Work, and Block Chains The combination of machine learning, deep learning, natural language processing, and cognitive computing will change the ways that humans and machines interact with our environments. AI-driven smart services will sense one’s surroundings, know one’s preferences are from past behavior, […]
