The Two Dimensions of Startup Performance
When it comes to evaluating a startup’s performance, I think there are two key, orthogonal questions that need to be examined: Is the company delivering growth? Is management in control of your business? Growth is the primary driver of value creation in a software startup. I’m not going to quantify what is good vs. bad […]
A wartime Customer Success SaaS Leader has these five attributes
Dave Kellogg wrote a solid post about the three types of Customer Success Managers. Contrasting them as product-oriented, process-oriented or sales-oriented, it’s a much-needed primer at a time where the vocation of Customer Success is still nascent. Dave’s post got me thinking that there is also a need to contrast happy time vs war time CS leaders. During […]
Is Another SaaSacre In The Offing?
I’m not a financial analyst and I don’t make stock recommendations [1], but as a participant and observer in the software investing ecosystem, I do keep an eye on macro market parameters and I read a fair bit of financial analyst research. Once in an while, I comment on what I’m seeing. In February 2016, […]
The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation
The State of Recruiting Technology in 2019 — A Year of Consolidation, Growth & Innovation What’s happening in Recruiting Technology? A lot! We are in the midst of a significant technology revolution in recruiting. While corporate spending in recruiting technology continues to grow, expected to surpass $10 billion by 2022, talent acquisition as a function […]
The Three Marketing Books All Founder/CEOs Should Read
Few founder/CEOs come from a marketing background; most come from product, many from engineering, and some from sales, service, or consulting. But few — ironically even in martech companies — grew up in the marketing department and consider marketing home. When you combine this lack of experience with the the tendency that some marketing leaders […]
What It Takes to Make a Great SaaS Company
I’ve been making a few presentations of late, so I thought I’d share the slides to this deck which I presented earlier this week to the All Hands meeting of a high-growth SaaS company as part of their external speaker series. This one’s kind of a romp — it starts with some background on Kellblog […]
Are You Counting Payments as Renewals?
Enterprise SaaS has drifted to a model where many, if not most, companies do multi-year contracts on annual payment terms. How did we get here? Most enterprise SaaS products are high-consideration purchases. Buyers typically perform a thorough evaluation process before purchasing and are quite sure that the software will meet their needs when they deploy. […]
Slides from My SaaStr Annual 2019 Presentation (5 Questions CEOs Struggle With)
Thanks to everyone who attended my session yesterday at the amazing — and huge — SaaStr Annual 2019 conference in San Jose. In this post, I’ll share the slides from my presentation, Five Questions SaaS CEOs Wrestle With (and some thoughts on how to answer them). The folks at SaaStr recorded the session, so at […]
Venture Capital Investment in WorkTech is Booming
Last year, I wrote about “Going from HRTech to WorkTech”. It was my attempt at defining this emerging theme (“WorkTech”) and prognosticating the future. Modeled after Mary Meeker’s annual Internet Trends Report, my goal was to share historical data and insights defining the past, present and future of work and combine it with understanding where […]
Rule of 40 Glideslope Planning
Enterprise SaaS companies need a lot of money to grow. The median company spends $1.32 to acquire $1.00 in annual recurring revenue (ARR) [1]. They need to make that investment for 14 years before getting to an IPO. It all adds up to a median of $300M in capital raised prior to an IPO. With such vast amounts […]
