By R "Ray" Wang on January 7, 2014
Verint Adds to Vovici and Contact Center Assets To Expand Customer Engagement Offerings On January 6th, Melville, NY based Verint® Systems announced a $514M intent to acquire Sunnyvale, CA, KANA Software. Verint is a software vendor with a core in analytical software. Verint’s core offerings provide enterprise intelligence and security intelligence. The acquisition is significant […]
Posted in Business | Tagged $KANA, acquisition, acquisitions, Admiral, American Greetings, analytics, Apps Strategy, Avon, Bank Leumi, Barclays, Big Data, BigData, Broward County, business intelligence, Capital One, Carglass, Chase, Chesire West and Chester, Chief Customer Officer, Chief Digital Officer, Chief Marketing Officer, Chief Service Officer, CIO, Citigroup, City of Boston, City of San Antonio, City of South Perth, City of Staffordshire, City of Toronto, Cloud, Comcast, Conrad, Constellation Research, Contact Center, Cox, CRM, CustExp, customer engagement, Customer Experience, customer experience management, customer relationship management, customer service, CXP, Data to Decisions, Data2Decisions, Digital Business, Digital Disruption, Domestic and General HSBC, EFM, enterprise, enterprise applications, enterprise apps, Enterprise apps strategy, Enterprise Business Apps, Enterprise Feedback Management, enterprise software, enterprise strategy, Foot Locker, Hanes Brands, Hyatt, ikea, ING, JCPenney, Kana Software, Macy's, Martha Stewart, mergers, Mergers And Acquisitions, News Analysis, Next Gen Customer, Next Gen Customer Experience, Next Gen CXP, NextGen, NextGenCXP, o2, Priceline.com, Quest, R "Ray" Wang;, Redcats, rwang0, Sears, social business, Social CRM, Software Insider, SoftwareInsider, Standard Bank, Starwood, Talk Talk Group, Telekom Austria, Telus, Time Warner Cable, Tracfone, UK HM Revenue and Customs, USPS, vendor strategy, Verint, VHI, Virgin Mobile, VOC, vodafone, Voice of the Customer, Vovici, walmart
By Maggie Fox on October 19, 2012
I love metrics that have meaning – not just counting, but stats and figures that actually demonstrate business value. The measure I love best in social media is ROI (and yes, Virginia, there is a social media ROI – so much so that we recently executed a campaign for a client that allowed us to […]
Posted in Trends & Concepts | Tagged Brian Solis, pivotcon, pivotconf, Social Media, Virgin Mobile |
By Zoli Erdos on October 7, 2010
News of Virgin Mobile starting to sell an Android phone is disruptive, to say the least. Not because of the phone – it’s a dinky little Samsung Intercept – but because of the plans. They are all contract-free, and start at $25. The basic level only gives you 300 minutes to talk, but it includes […]
Posted in Technology / Software | Tagged android, cellular, google, Google Voice, htc evo, iPhone, mobile, mobility, prepaid phones, samsung, Smartphone, sprint, Verizon, Virgin Mobile |
By Zoli Erdos on June 23, 2010
If you’re a frequent traveler, you’re likely better off buying a MiFi or using your late-model cell-phone’s HotSpot capability than paying those outrageous hotel surcharges. If you’re a frequent conference-goer, you’ve already learned they all fail to provide reliable connection(Web 2.0, LeWeb, Gnomedex, Microsoft PDC, Google I/O, just to name a few recent examples), so […]
Posted in Trends & Concepts | Tagged byow, hotspot, mifi, mobility, Virgin Mobile, Web 2.0, Wi-Fi
