A tale of two FAO markets: Accenture dominates the enterprise, while IBM sneaks up on the mid-market
By Phil Fersht on March 21, 2011
One dynamic that has really stood-out over the last three years of the Finance & Accounting Outsourcing business, is the different competitive strategies going on at the high-end of the market versus the smaller engagements.
Posted in Business, Featured Posts | Tagged Accenture, BPO, Capgemini, Enterprise Irregulars, FAO, fersht, Finance and accounting, Genpact, HfS, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro
By R "Ray" Wang on February 7, 2011
Disruptive Technologies Remain Top Of Mind Among Business Technology Leaders It’s always a privilege and a pleasure to reach out to clients and prospects around the world. For those tracking my location, I’ve been in London, San Francisco, and Mumbai over the past 9 days. The conversations have ranged from social business and enterprise 2.0 […]
Posted in Business | Tagged 3PM, Accenture, Cloud, deloitte, Deloitte Consulting, disruptive, disruptive tech, disruptive technologies, ecosystem, HCL Technologies, ibm, India, Infosys, innovation, Mahindra Satyam, Monday's Musings, Monday’s Musings, NASSCOM, PaaS, R “Ray” Wang;, R "Ray" Wang;, rwang0, SaaS, strategic advisor, System Integrators, Tata Consulting Services, TCS, Third Party Maintenance, Thought Leadership, vendor strategy, wipro | 3 Responses
By R "Ray" Wang on January 31, 2011
Greeting from London! It’s been a great surprise to enjoy the sunny and warm weather (by UK standards) as I readjust my body clock. Thankfully, I’ve had a chance to catch up with a few new and old clients, several analysts, media moguls, and in real life meetups w/ close relationships (i.e. @grahamhill and @buchanla) […]
Posted in Trends & Concepts | Tagged @buchanla, @grahamhill, BPO, Capgemini, Cloud, Cloud Computing, Cloud options, CRM, Design thinking, EMEA, Graham Hill, Laurence Buchanan, Monday's Musings, Monday’s Musings, R “Ray” Wang;, R "Ray" Wang;, rwang0, SCRM, Social CRM, Trip Report, wipro
Will India’s desire for short-term profit trump the need to re-invest beyond the current market spike?
By Phil Fersht on January 27, 2011
You won’t see a CEO being removed after achieving a double-digit growth rate too often, but that’s just what happened, when Wipro’s co-chiefs Suresh Vaswani and Girish Paranjpe stepped down last week
Posted in Business, Featured Posts | Tagged BPO, Cloud Computing, Current Affairs, Enterprise Irregulars, HR Strategy, IT Outsourcing / IT Services, Outsourcing Vendors, Sourcing Best Practises, Suresh Vaswani, The Future of Outsourcing, tk kurien, wipro
By Phil Fersht on January 5, 2011
We’ve been wallowing in white papers, plied with PowerPoint and overwhelmed with oratory, but despite all the chest-pumping, the very latest market picture of F&A BPO sends us one very clear message: the market remains dominated by a small handful of established service providers, while the market entrants of recent years have struggled to make a […]
Posted in Business, Featured Posts | Tagged Accenture, ACS, BPO, Capgemini, cognizant, Enterprise Irregulars, EXL, Genpact, ibm, InfosysBPO, IT Outsourcing / IT Services, Outsourcing Research, Outsourcing Vendors, The Future of Outsourcing, wipro, WNS, Xerox
By Phil Fersht on June 2, 2010
If anyone had told you a few years ago that Wipro would have a market cap of more than $30bn, you would have made a few discreet calls to their doctor, or perhaps their math teacher. But today, the Bangalore-headquartered firm has firmly shed the tag of That Indian IT firm which makes the vegetable oil, to become a genuine leading global IT services and BPO enterprise, with 105,000 employees.
Posted in Business | Tagged bangalore, BPO, business process outsourcing, Cloud Computing, Horses For Sources, Industry-specific Outsourcing, IT Outsourcing / IT Services, ITO, Outsourcing and Technology, Outsourcing Heros, Outsourcing Vendors, Phil Fersht, SaaS, Suresh Vaswani, The Future of Outsourcing, wipro, Wipro Technologies
By Jason Busch on January 11, 2010
In the first post in this series, I provided an explanation of the different channel engagement models in the Spend
Management sector, as well as their historical context. In the second part of this column I’ll zero in on
Ariba and how it has m…
By Jason Busch on January 7, 2010
Earlier in the week, Ariba announced it was partnering with Wipro Consulting
Services in a licensing deal. Ariba’s goal is to get the outsourcing firm’s consulting arm up and running on its sourcing application. Taken alone, the deal is unremarkab…
By R "Ray" Wang on December 16, 2009
PEOPLE WHISPERS: MOVES, PROMOTIONS, AND MILESTONES*
As always, thanks for your emails and alerts. If you’ve got a change or know of a promotion, keep dropping me a line! If you need a referral, and we’ve worked together in the past, don’t hesitate to reach out to me via Linked In.
Eliot Axelrod became Senior Account Exec […]
Posted in Business | Tagged 2009, Accenture, Alphablox, and Garrison, Andersen Consulting, apple, AT Kearney, Aurigin Systems, Bates Advertising, Booz Allen & Hamilton, CA, Cadbury Schweppes, CCL Group, Charlie Isaacs, Chuck Gillespie, Clear Stake, Computer Associates, David Stanley, DEC, Deltek, Digital Equipment Corporation, DNA Stream, Dr Pepper, enterprise software, Eric Christiansen, eWeek, Forrester Research, gartner, GE Healthcare, Graybow Communication Group, Hewitt Associates, i2, I2 Technologies, IBM Global Services, IDG Enterprise, Infor, Infor Global Solutions GmbH, Informatica, Initiate, initiate systems, Intuit, Intuit Quick Books, Invest.change, ITT Gilfillan, Jeff Comport, John Tae Park, Joseph Loveless, Justin Floyd, Lawson Software, Marcel LeBrun, McAfee, Michael Hickins, Michelle Blackmer, Mongoose Cricket, netbooks, oracle, Orange Business Services, Paul, Primus Knowledge Solutions, Radian6, Ridgely Evers, Rifkind, Robert Humphrey, Robert Schriesheim, Rockwell International, Saba, Sanjay Poonen, SCORE, siemens, Snapple, Sriram Venkat, Stefan Schulz, Stephen Harvey, Sun Microsystems, Symantec, Thomas Wailgum, Thomson Legal & Regulatory, Toshiba America Medical Systems, TRW, Unimax, Vecta, VERITAS, Vigor, Wednesday's Whispers, Weiss, WGSN, Wharton, wipro, Ziff Davis Enterprise